Reviews (1,313)

Overall rating
4.8
Counts per rating level
  • 83% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting marketing strategies with professional-quality videos. It features a user-friendly interface, customizable templates for various industries, AI tools, and a vast media library. Users appreciate the easy integration of text and logos and the ability to export videos in multiple formats. The app is noted for its reliable performance and quick video creation, with customer support described as responsive and helpful.

Edited November 21, 2020

So far, this app is superb. The videos are smooth and exciting to watch. The music to choose from is good. Not sure how long I can make my videos. I will experiment on that soon.

Optimist Alpha
United States
About 2 hours using the app
July 3, 2020

i used this app to make a video for Facebook and Instagram for my shoes store, it's great app the only thing is you cant publish it to your Instagram account.

Shoes 4 You
Canada
About 2 hours using the app
Promo.com replied July 3, 2020

Update:
Hi there, our Instagram integration is back and you're more than welcome to stop by and make a another great video.
________
Usually you can :), our integration to Instagram is under maintenance and will be back shortly. Sorry for the inconvenience.

Team Promo

November 23, 2020

Great App for basics and more. Only thing I would change is the ability to edit the thumbnails of your video when posting to Insta and FB

Oakmont Supplies Ltd
Canada
About 2 hours using the app
July 6, 2020

Not very user friendly. Can't upload video or certain high quality image to make a complete video. Limited in the amount of item to upload. Can't make a converting creative with this app. The picture "video" you make can't be downloaded as before, if you want to edit it to turn it to a really usable creative. Learn from other apps here in the app store. You guy are better than this, promo.

GymLifeFitness
Canada
About 3 hours using the app
Promo.com replied July 7, 2020

Hi there, thanks for taking the time and reach out.
We feel like there is a misconception of what this app actually is. We didn't want to create another full-blown video creator, but a rapid tool that enables fast customizations with great results.
You can upload your own images or use our FREE creative library by Getty and all the videos can be published to your social channels or be embedded on any webpage.

Our support team is available for any questions that may come up.
All the best with your business!

Team Promo.

December 31, 2020

So easy to use. Can't believe this is free. It Totally ROCKS!! The only small criticism so far is that the video appears as a white square in our Insta feed, which looks a bit crappy.

Serasera.com.au
Australia
About 1 hour using the app
June 11, 2020

I used the app to create a promo video. I liked it. It doesn't play on my product page though, and I can't get it off. Help!

4th Janeration
United States
41 minutes using the app
Promo.com replied June 12, 2020

Hey, thanks for reaching out.
Please check your store theme for updates, or use our manual embed method. Our support team will reach you for further help.
Team Promo

March 22, 2023

Very simple and easy to use. Didn't have any issues creating videos for my products. It also took a lot of guess work out of the video making process.

uniquegoods-439
United States
37 minutes using the app
December 21, 2019

i made a video in less than one minute and my next video in less than two minutes and now i feel like i completely overpaid my video girl to do other videos!! this is such a great tool i love it already tks..

PonderLuxe
United States
2 minutes using the app
Promo.com replied December 22, 2019

Amazing! Thanks for sharing, we love you back!

June 4, 2020

The video creation is very easy, and this indeed would be a great tool to use. However, things are not as they seem. The next few sentences are taken from their terms of service (Downloading the video ad you created on the Site and sharing it, will only be possible following payment. The Promo Service is offered on various payment alternatives, all as described in our billing page.) Once you go to said page it lists three different monthly, and three different annual prices. Said prices are more then free. You have a great app, just don't approve of the false statement that it is free. There maybe more to this then what I'm seeing, but when it says "free" and then I see this, I stopped reading all together. Kind regards, Open Door Christian Store

Open Door Christian Store
United States
41 minutes using the app
Promo.com replied June 4, 2020

Hi there,
Our app is 100% FREE of all charges.
But we totally understand how you got this impression, and we'll fix it, so others won't be misled.

The origin of the terms of service page you quoted from is from Promo.com, our main product, who shares lots of components with our Shopify app and indeed is a premium service. However, this is not the case with our Shopify app, that allows you to create video ads and publish them on your store or social channels, with no cost.

We're glad you liked the app, and we do hope you'll use it and create great videos for your business, for free :), and if to be honest, the only "coins" we're after, are great positive reviews.

Team Promo

May 19, 2020

Created the video, which was indeed super simple. But it didn't publish it at all. At the end of the whole process, my video was gone.

Urban Legend
Germany
40 minutes using the app
Promo.com replied May 19, 2020

Update: Hi, the issue was found and fixed, would love you to try again.

So sorry to hear, that shouldn't have happened! Please allow us to investigate and sort it out for you. We'll be contacting you shortly.

Team Promo