Reviews (1,316)

Overall rating
4.8
Counts per rating level
  • 83% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this video maker for boosting marketing and sales with professional, engaging videos. It features an intuitive interface, AI tools for quick content creation, extensive customization options, and a rich media library. Optimized for multiple social platforms, it produces videos quickly, enhancing brand image. Merchants also praise the responsive customer support for efficiently resolving issues and assisting with queries.

Edited September 7, 2020

I gave this app 5 stars but now I am changing it because I have created multiple videos today and none of them will share. I don't know what happened but I spent a whole day trying to use the app to no avail. My Labor Day sale is officially failed. Thank you.

Shadez 4 Dayz
United States
About 2 months using the app
Promo.com replied June 17, 2020

Thanks you so much for the review!
Keep making great videos ✌️

April 14, 2020

Vidéo de à peine 10 seconde ..dommage qu'on ne puisse pas mettre une dizaine de photos etcc...application à travailler

RUE DES TABLEAUX
France
About 2 months using the app
Promo.com replied April 14, 2020

[le français suit]

We hear what you're saying, our app is made to support your marketing efforts throughout the media, that's why we created an app that is designed to give ...

August 13, 2022

Love the ease of use but Publish doesn't work! Can't do anything with what I put together. Please HELP!

Simply Inspired Design Co
United States
About 1 month using the app
Promo.com replied August 14, 2022

Hi there,
We're glad you enjoyed using the app and sorry for the inconvenience.
Could you please contact us via supporr@promo.com so we could help solving this issue?
Thank ...

July 26, 2020

English version below!
ACHTUNG!!! Die Datenbank von Promo.com wurde gehackt. Falls du diese App nutzen solltest, solltest du dein Passwort ändern und dieses Passwort auch für andere Login's nicht weiter nutzen!
Weitere Information dazu auf der Seite von Promo:
https://support.promo.com/en/articles/4276475-promo-data-breach-faq
Bist du betroffen?
Check deine E-Mail Adresse hier:
https:// ...

DEINE MUDDA Shop
Germany
About 1 month using the app
Promo.com replied July 26, 2020

Hi,
Let's get the story straight:
1. We don't have Shopify users passwords - the entire authentication process is handled with Shopify, therefore no passwords were exposed.
2 ...

Edited June 13, 2020

I have been attempting to contact someone but have received no response following my initial contact

Royulty by Dezign Premier Boutique
United States
27 days using the app
Promo.com replied June 13, 2020

Hey there, thanks for reaching out. Our product team just contacted you via email, let us know how can we help you out.

July 6, 2020

video wordt niet afgespeeld op de productpagina. jammer wat het werkte erg makkelijk.maar zo te zien zijn er meerdere met dit probleem

Blink Jewels
Netherlands
24 days using the app
Promo.com replied July 7, 2020

Hallo, bedankt voor je bericht. Ons ondersteuningsteam neemt binnenkort contact met u op met een passende oplossing.
Bedankt,
Team Promo

October 14, 2020

Can't publish to Facebook anymore. It used to work but not since the application has evolved. Only publishing to Shopify product page is available, but in the end, it does not work either...

Bambinolux
Germany
12 days using the app
Promo.com replied October 14, 2020

Hi there,
Sorry about that, our team is looking into it and it will be resolved soon.
As for publishing on Shopify, while some free themes (6) do not support all video ...

December 11, 2020

Made 1 add, loaded properly to Facebook. yeah, grate, happy with it. So I go on and make a product video. Then I published it to my shopify store. Go to see it using the like they provide afterwards, no video to be seen. I go to my back office to the product. You can see it there, but it doesn't play. Had my IT and shopify support online trying to help me out. could not get it to show up under ...

Liquidation Boss
United States
7 days using the app
Promo.com replied December 12, 2020

Sorry to hear this was your experience out of our app, this was not our intention.
A member of our product team will contact you soon and will try to help you out.
Please ...

December 5, 2020

I can't share it on my page because the "box" is so far down on the page the publish button is hidden. The box will not allow the ability to move it. I would like the ability to be able to capture the code so I can do it myself. It's available after it's shared to my business page but it only appears as a link. I'm not able to do anything I would like to do.

Kafé Kat Gourmet Coffee
United States
6 days using the app
Edited February 11, 2022

Update* Customer support made an attempt to resolve the issue, but it remains unresolved. Further inquiry did not receive a response.
I really like this app and its features. I would love to use it but misleading advertising makes it unusable in its free form. The free plan does not inform you that when you upload your video to Facebook you are greeted with a blank image with the Promo text at ...

Unique LCW
United States
6 days using the app