Reviews (1,316)

Overall rating
4.8
Counts per rating level
  • 83% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this video maker for boosting marketing and sales with professional, engaging videos. It features an intuitive interface, AI tools for quick content creation, extensive customization options, and a rich media library. Optimized for multiple social platforms, it produces videos quickly, enhancing brand image. Merchants also praise the responsive customer support for efficiently resolving issues and assisting with queries.

Edited September 21, 2020

Very easy to set up & it installed directly into my instagram. But, Wish there were more video options.

DJ Body Drip
United States
26 days using the app
November 10, 2020

Whenever I try to create one of my videos, it keeps staying stuck at 99% on the "Creating Video" screen. Other than that the app works perfect.

GLC
United States
17 days using the app
Promo.com replied November 11, 2020

Hi there,
Sorry about that, it shouldn't have happened.
One of our support team members will contact you shortly to better understand how can we help you.

Thanks,
Team Promo

November 12, 2019

I have given this app three stars. As It is In The Early Stages Of Development. It Is Hit and miss with loading products. Not Loading Properly. Lack Of Themes. This App Will Be Good On Social Media. Shame this app isnt fully working for upcoming christmas marketing. You Can only upload to Your Store. But dosent say where in your store it uploads to.

Retrolistic
United Kingdom
13 days using the app
Promo.com replied November 13, 2019

UPDATE: Hi Karen, We rolled our new release a few weeks ago and you got to check it out. it includes scroll stopping templates and many more features you should check. Let us ...

Edited March 17, 2021

I tried the app out and appreciate that's it's free; however, I understand why. The limitations are not great especially considering that I can't fully enter my store's web address. Why have character limits for the most important aspect of the business?

Superior Boutique
United States
About 19 hours using the app
Promo.com replied March 17, 2021

Hi there,
Thanks so much for the feedback.
Yes, we do limit the number of characters but for a reason. We're using a technology that allows you to make an adjustment (such as ...

November 13, 2020

I liked it, but first video published cool. All subsequent attempts by not publish! That's right???

AquiAchei
Brazil
About 15 hours using the app
Promo.com replied November 14, 2020

Hey there! 👋
A member of our product team just emailed you regarding your feedback.
Please let us know if the issue was resolved.

Best,
Team Promo

June 4, 2020

The video creation is very easy, and this indeed would be a great tool to use. However, things are not as they seem. The next few sentences are taken from their terms of service (Downloading the video ad you created on the Site and sharing it, will only be possible following payment. The Promo Service is offered on various payment alternatives, all as described in our billing page.) Once you go ...

Open Door Christian Store
United States
41 minutes using the app
Promo.com replied June 4, 2020

Hi there,
Our app is 100% FREE of all charges.
But we totally understand how you got this impression, and we'll fix it, so others won't be misled.

The origin of the terms of ...

July 27, 2020

I just created my 1st video and posted it to Instagram and Facebook. It cut off part of the video so, I have to learn how to resize it but for now, it's better than nothing. Overall, it was easier than I expected.

Tobbs
United States
35 minutes using the app
Promo.com replied August 9, 2020

Hey there,
Let us help you...our product team will contact you to better understand the issue you encountered, maybe we can help!
Thanks,

Team Promo