Overall rating
4.8
Counts per rating level
  • 95% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
March 15, 2023

This app is great but they warn me I need to upgrade I already paid 9.99 for 50 orders and from my understanding this should be 50 orders that I use the app. Now I haven't used the app this month that much up to like 6 orders. And if there counting all my orders coming in should not be counted as they have nothing to do with orders. From the looks they have a great scam to make customers upgrade each time. Be careful with them if you check your orders also check the orders you have sent proofs and you will see what I am going through.

DTFRushorders.com
United States
6 months using the app
Edited August 25, 2021

I installed the app but never placed an order. After the trial period was up, I opened the app and received threatening message that they would start charging me $50 / month because I was outside the trial period, even though they have plans starting at $10 a month. This is the message I received, "Since you processed more orders in the last month than what's included in our free plan, I'd kindly ask you to upgrade your account to our $49.99/mo plan if you'd like to continue using Proofer…" I never placed a single order. Strange business practice.

Newrome Press
United States
6 months using the app
ShopFox replied August 30, 2021

Hi there, thanks for your review! It sounds like you're confusing a few things, I'm happy to clear that up :)!

1) The app has a 14-day free trial period. After the trial runs out, the app is deactivated. You aren't charged anything automatically. If you want to continue using the app, you would have to upgrade your account.

2) It's not possible to "place an order" via the app? I'm not sure what you're referring to, there.

3) The pricing tiers are based on the number of orders a store receives per month. That way, smaller stores get a discount, and larger stores (who place more strain on our infrastructure) pay more.

Hope this helps!