Puco Sections: Theme Sections

Puco Sections: Theme Sections

Reviews (247)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
    243
  • 1% of ratings are 4 stars
    2
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
    1
  • 0% of ratings are 1 stars
    1
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing store design and boosting conversion rates, praising its cost-effective free and paid options. It features customizable, easy-to-use sections that integrate well with Shopify themes and work smoothly across devices. The drag-and-drop functionality is user-friendly and doesn't slow down the store. Customer support is also commended for their quick and effective personalized assistance.

January 27, 2025

Uninstalled yet they still charge me

ORNAMOJIS
United States
About 1 month using the app
Puco.io replied January 28, 2025

Dear ORNAMOJIS store,
I'm Rio, founder of Puco Sections.

I just received a notification about your 1-star review. Shopify kept it for 24 hours since you submitted the review, then forwarded it to me. Please give me 1 minute to come up with a solution and explain this in more detail.

Like 10,000 other apps at Shopify, the monthly payment management system is 100% provided by Shopify. They will schedule every 30 days, create bills... this principle is applied to all millions of Shopify stores. And is not managed by Puco.

I checked and found that you uninstalled on January 11, 2025. However, Shopify has billed you monthly from January 1, 2025 to January 31, 2025. Therefore, even though you uninstalled, but you used the app until the 11th of the month, you will still have to pay this monthly bill. Whether you only used it for 1 day, or used it for all 31 days, you will still have to pay the monthly bill. This is Shopify's principle, applied to all 10,000 apps and millions of stores.

Although it is impossible to change this billing principle of Shopify, on Puco's side, I "TOTALLY CAN REFUND" you. Because the money will be transferred to me by Shopify later. Every month, I get dozens of cases similar to yours, and as you can see from the hundreds of reviews, there are no customers with similar cases. Because I will try to discuss the details with them. If the reason is reasonable, I am willing to refund 100%.

In your case, I understand that you uninstalled. I have refunded 100% of the amount you paid for the last month. This amount will be transferred back to Shopify, and transferred to you by SHOpify in the next few hours or days.

Your 1-star review makes me very sad because this is the first 1-star review I have received in the past 4 years. I have checked my support inbox carefully but have not received any messages from you before about this issue.

Please let me know if you have received 100% refund, via my support email: support@puco.io

Rest assured that I'm always here, as I have been for the past 4 years. Look forward to hearing from you soon.

Best regards,
Rio

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