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I've been having issues with Shopify transactions duplicating in QuickBooks and they were not able to help me resolve my issue. I've been manually making a journal entry to correct the transactions.
Thank you for the review. Please ensure you go to Transactions tab > App Transactions > For Review and add / match the transactions. Once you have added the transactions from Shopify you can "Match" them to the Bank feed to avoid any duplications.
If you continue to have issues please reach out to qbcommercesupport@intuit.com and our support team will be happy to assist you further.
this does not pull in sales receipts with product info. So if you track inventory in quickbooks, it will not reduce your inventory when you sell an item. Unfortunately I disconnected the old version from OneSaas and now I am not able to reconnect OneSaas. What a disaster!
I recently had a problem with transferring shop pay installments correctly into QBO but customer experience lead Jerry helped me solve the issue. Other than that, I’ve had a great experience using the connector app.
Thank you! We're glad Jerry was able to help you out and we really appreciate your honest feedback.
I need to contact customer service a few times a year. Customer service is outstanding! Very responsive and fast.
Thanks for the great review!
It needs new features to create Sales Invoices and also be able to add Shopify POS, it still needs a lot to go
I love the shopify connector by QuickBooks! I has great decreased my time spent entering each individual sale. In addition, it even enhanced the way I was entering information in Quickbooks for improved tracking and analytics! Highly recommend!
What a waste , it's bring skues in from shopify ( maybe 10% of the total skues) , however it's being set as none inventory , dose not bring cost (only few came with cost) it have all the filds , however it's not being mapped correctly, and qb support stating the app do not support sku import , instead of just doing a decent integration, they just left it as unfinished , very horrible , they just lost my account for qb online, went back to qb desktop
I found the connector to be wonky and not user friendly but I have been impressed by the developers' technical support and genuine interest in fixing issues. Jerry, in particular, was very helpful and proactive in helping me troubleshoot my issues (I couldn't add any of the sales into my account!) and helped me fix it (I couldn't explain how). He made himself extremely available for one-on-one interactions and is working hard on addressing the other issue I have with this sync: shopify sales tax info not being properly organized. I think as long as Jerry remains this proactive the app will only continue to improve so I will stick with it for now.
I wish i do this sooner
Helps a lot with the accounting formthe business
Now I don’t have to do this manually
Thanks for your great review! Glad to hear it's helping reduce some manual work.
The Shopify/Quickbooks app works decently for a very simple online store and accounting setup. I've had no issues with duplicate transactions, though the lack of support for cash transactions is incredibly frustrating.