QuickBooks Online , 37 reviews

Overall rating
Counts per rating level
  • 19% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 11% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 65% of ratings are 1 stars
June 23, 2023

I found the connector to be wonky and not user friendly but I have been impressed by the developers' technical support and genuine interest in fixing issues. Jerry, in particular, was very helpful and proactive in helping me troubleshoot my issues (I couldn't add any of the sales into my account!) and helped me fix it (I couldn't explain how). He made himself extremely available for one-on-one interactions and is working hard on addressing the other issue I have with this sync: shopify sales tax info not being properly organized. I think as long as Jerry remains this proactive the app will only continue to improve so I will stick with it for now.

RareJule Vintage
United States
2 months using the app
Edited April 30, 2023

While I have generally had a positive experience with QBo, I must say that the connector was more effective with OneSaas. Since Intuit acquired OneSaas, the usability has decreased, and we are now actively looking for alternative integration software. Unfortunately, Intuit no longer supports OneSaas software, which has forced me into this scenario.

One major drawback is that we can no longer have accurate A/R reports for our customers. This also removes the ability to use Intuit's own merchant services for collecting A/R. Overall, I still recommend QBo, but I hope that these issues are addressed in future updates.

If you do not care about customer details in your Accounting software, and use your eComm channels for all customer data- it's easy to operate. It does a simple JL entry for the deposits and maps the expenses accordingly.

Houston Llew Studio
United States
10 days using the app
Intuit Inc. replied June 2, 2023

Thanks for taking the time to share your experience! We are continuing to develop and expand our commerce and inventory management features directly within QuickBooks Online US (including product mapping, stock level sync and COGS tracking). We’re really looking forward to sharing these new features with you when they are ready.

March 19, 2023

This app works but is lacking. We have cash transactions that do not import into quickbooks. We also have had an error, called support (very hard to work with them due to language barriers) Opened case of which they said they would follow up, however, no follow up and case was not showing up. I hate to call back as it took hours on the phone but we still have the error.

Woodchuck Woodworking
United States
5 months using the app
Intuit Inc. replied March 20, 2023

Thanks for taking the time to share your experience. Currently cash transactions will have to be manually accounted for, we recommend adding this direct from your bank feed deposits.

One of our product experts is reaching out to you via email to follow up on your case.

January 11, 2023

I’ve been trying to find a way to sync my Shopify Balance with my Quickbooks and thus far it seems to be impossible. After downloading this app, I was getting error messages with Quickbooks that prevented it from functioning properly. I spent 3+ hours on the phone and on chats with undertrained customer support who were unable to resolve the issue. Eventually, a support agent named Jerry reached out via email and scheduled a zoom call with me and was able to resolve the issue. The app is now functioning as it should but is only pulling in payout information but not expenses or available balance from Shopify Balance.

Fam Botanicals
United States
6 days using the app
Intuit Inc. replied January 17, 2023

Thank you for taking time to post this review! Our new integration between QuickBooks Online and Shopify is supported by a dedicated team at Intuit and we are working hard to improve the customer support experience based on your feedback.

After you connect your sales channel, QuickBooks automatically brings in the latest orders and payouts. The order data is view-only, and you can add the payouts to your books. We’ll show you how.

1. Go to Banking or Transactions.
2. Select App transactions.
3. Select your sales channel from All connections, then select For Review.
4. Select a payout, then select "Add" in the Action column.

You'll be glad to hear we're working on new features, and we’ll be sure to let you know when those features become available!