QuickBooks Online

This app works but is lacking. We have cash transactions that do not import into quickbooks. We also have had an error, called support (very hard to work with them due to language barriers) Opened case of which they said they would follow up, however, no follow up and case was not showing up. I hate to call back as it took hours on the phone but we still have the error.

I found the connector to be wonky and not user friendly but I have been impressed by the developers' technical support and genuine interest in fixing issues. Jerry, in particular, was very helpful and proactive in helping me troubleshoot my issues (I couldn't add any of the sales into my account!) and helped me fix it (I couldn't explain how). He made himself extremely available for one-on-one interactions and is working hard on addressing the other issue I have with this sync: shopify sales tax info not being properly organized. I think as long as Jerry remains this proactive the app will only continue to improve so I will stick with it for now.

While I have generally had a positive experience with QBo, I must say that the connector was more effective with OneSaas. Since Intuit acquired OneSaas, the usability has decreased, and we are now actively looking for alternative integration software. Unfortunately, Intuit no longer supports OneSaas software, which has forced me into this scenario.

One major drawback is that we can no longer have accurate A/R reports for our customers. This also removes the ability to use Intuit's own merchant services for collecting A/R. Overall, I still recommend QBo, but I hope that these issues are addressed in future updates.

If you do not care about customer details in your Accounting software, and use your eComm channels for all customer data- it's easy to operate. It does a simple JL entry for the deposits and maps the expenses accordingly.

I’ve been trying to find a way to sync my Shopify Balance with my Quickbooks and thus far it seems to be impossible. After downloading this app, I was getting error messages with Quickbooks that prevented it from functioning properly. I spent 3+ hours on the phone and on chats with undertrained customer support who were unable to resolve the issue. Eventually, a support agent named Jerry reached out via email and scheduled a zoom call with me and was able to resolve the issue. The app is now functioning as it should but is only pulling in payout information but not expenses or available balance from Shopify Balance.