Works with the latest themes
Delight your customers with a magical AI-powered shopping concierge experience.
Improve customer experience and sell more with AI. Radiance SmartChat brings an AI-powered chatbot experience to your store. It automatically trains on your store’s product catalog and other content, helping users get immediate answers to their questions and assisting them on their way to a purchase. Please note: as most replies are AI based, please expect some variability. Currently, SmartChat only supports English. Here are some key features of Radiance SmartChat:
Helps users with search, recommendations, and other product related questions
Answers questions about your brand, your store policies, and other FAQs
Uses all your existing content, and helps you create new content as needed
After verification, users can lookup previous orders and reorder products
Store agents can review and respond to user’s questions in the Inbox
This app is awesome! Well, actually the custom support is AWESOME!! It didn't work for me at all to begin with, but customer support was on top of things and had it doing everything I needed quickly! I'm incredibly happy to be switching to their much more affordable option to Hello Rep which doesn't have a less expensive plan for small businesses. If it doesn't do exactly what you need, contact support, they're amazing. In this day and age of automated everything, it was a very pleasant surprise!
I've had this app for a month or two now, and must say that it's super well-built. On top of that, their team has always been super responsive and professional, and they take feedback seriously as well. Fantastic stuff, guys!
SmartChat is great - it has drastically cut down on customer service inquiries so we have been able to reduce the hours spent answering basic questions that customers really can answer on their own but sometimes they don't know where to look. SmartChat helps them by bringing the info directly to them that is found on our website - they just did not find it on their own or did not know where to look. I am thrilled that I came across this app. Easy to set up as well. Thank you SmartChat!!!!
Smart chat , Really helpful for the store & customer , Rayan is professional person he will help to answer all the questions
Great capabilities, this app allows for seamless AI communication with your customers managing most of the messages that running your online store requires. It is a pretty intuitive system with greater capability than I first imagined.