Radiance SmartChat
- Pricing
-
Free
- Highlights
- Works with the latest themes
- Rating
- 4.5 (4)
- Developer
- Radiance Commerce
Featured images gallery
Delight your customers with a magical AI-powered shopping concierge experience.
Improve customer experience and sell more with AI. Radiance SmartChat brings an AI-powered chatbot experience to your store. It automatically trains on your store’s product catalog and other content, helping users get immediate answers to their questions and assisting them on their way to a purchase. Please note: as most replies are AI based, please expect some variability. Currently, SmartChat only supports English. Here are some key features of Radiance SmartChat:
- Helps users with search, recommendations, and other product related questions
- Answers questions about your brand, your store policies, and other FAQs
- Uses all your existing content, and helps you create new content as needed
- After verification, users can lookup previous orders and reorder products
- Store agents can review and respond to user’s questions in the Inbox
- Highlights
- Works with the latest themes
Languages
English
Categories
Reviews (4)
SmartChat is great - it has drastically cut down on customer service inquiries so we have been able to reduce the hours spent answering basic questions that customers really can answer on their own but sometimes they don't know where to look. SmartChat helps them by bringing the info directly to them that is found on our website - they just did not find it on their own or did not know where to look. I am thrilled that I came across this app. Easy to set up as well. Thank you SmartChat!!!!
Great capabilities, this app allows for seamless AI communication with your customers managing most of the messages that running your online store requires. It is a pretty intuitive system with greater capability than I first imagined.
This app is awesome! Well, actually the custom support is AWESOME!! It didn't work for me at all to begin with, but customer support was on top of things and had it doing everything I needed quickly! I'm incredibly happy to be switching to their much more affordable option to Hello Rep which doesn't have a less expensive plan for small businesses. If it doesn't do exactly what you need, contact support, they're amazing. In this day and age of automated everything, it was a very pleasant surprise!
As soon as I installed this Avast anti virus flagged an aborted infection for virus JS:cardstealer-AQ[Trj]. App was very slow as well upon install. Suspicious how this is even on the official Shopify app store if its infected with a trojan virus.
Thank you for bringing this to our attention. Our Engineering team investigated this immediately. We have tested using Avast and many other security scanners (McAfee, VirusTotal, Sucuri), but were unable to reproduce the error you reported. We did find a different warning that was due to an unused Javascript library that was on our page. We have removed that and now we are testing completely clean on all the security scanners.
We can assure you that there was nothing malicious going on. We take security extremely seriously, and our app is regularly tested by Shopify’s security team as well.
We would greatly appreciate it if you would be willing to work with us to see if you can still recreate the alert you encountered. This would help us ensure that no merchants experience this issue. Thanks again.
Support
App support provided by Radiance Commerce.
Resources
Developer
1670 S. Amphlett Blvd, 214-27, San Mateo, CA, 94402, US
Launched
February 3, 2023