Radiance SmartChat , 7 reviews

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
    6
  • 0% of ratings are 4 stars
  • 14% of ratings are 3 stars
    1
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
June 13, 2023

As soon as I installed this Avast anti virus flagged an aborted infection for virus JS:cardstealer-AQ[Trj]. App was very slow as well upon install. Suspicious how this is even on the official Shopify app store if its infected with a trojan virus.

Glow Atelier
Canada
5 minutes using the app
Radiance Commerce replied June 15, 2023

Thank you for bringing this to our attention. Our Engineering team investigated this immediately. We have tested using Avast and many other security scanners (McAfee, VirusTotal, Sucuri), but were unable to reproduce the error you reported. We did find a different warning that was due to an unused Javascript library that was on our page. We have removed that and now we are testing completely clean on all the security scanners.

We can assure you that there was nothing malicious going on. We take security extremely seriously, and our app is regularly tested by Shopify’s security team as well.

We would greatly appreciate it if you would be willing to work with us to see if you can still recreate the alert you encountered. This would help us ensure that no merchants experience this issue. Thanks again.

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