Razorpay COD & Magic Checkout

This is the most "Oombifyed" app I've ever used. The customer support is terrible they don't value your time and failed to resolve my issue. They attempted to fix it, but instead created another bug. I wouldn't recommend this app. Save yourself the frustration and use a different one.

The magic checkout is stopping my customer to make the payment. I was not sure from when this is started happening. I do check my payment methods once in a week. There is no resolution quickly, we have to wait for 24-48 hours

Poor Experience with the support team.
1. Took all the time in the world to respond to my magic checkout queries, and that too didnt resolve it. 3 days to even respond, and even after not resolving the issue during one troubleshooting call, took another 3 days to get back..
You will not be able to make money if your website checkout process is this unreliable.

2. They had multiple business owners in the resolution call, i find it strange that your shopify store is shared in front of everyone. it was very unprofessional setup

3. It was a sea difference experience with the initial support vs later support.

Giving 2 stars as 1 star is too poor, but again you are losing sales if your business is not up and running after marketing your website.

Absolutely bad! it shows I need to install 2 razor pay apps, when I am trying to the second app shopify doesn't allow me to since I already have one installed, what the fucking hell is this??

The merchant support is terrible, there is no way to get any resolution done

No option to integrate via API credentials. Stuck with Axis UniPG account powered by Razorpay.

Very bad onboarding experience with Razorpay Magic Checkout. The team is not helpful and shows no real interest in onboarding new customers. Communication is slow, and support feels unprofessional. If you’re looking for smooth integration and responsive service, I would suggest exploring other payment solutions.

We have been using magic checkout for last few months. It has helped us make the checkout process seamless and faster. Our customers love the experience and higher conversion is loved by all internal stakeholders. Would highly recommend it for all d2c website

We've been using Magic Checkout by Razorpay for a few months now, and the difference is undeniable. The checkout experience is smooth, fast, and truly customer-friendly—which has directly contributed to a noticeable uplift in our conversion rates. The integration was quick and hassle-free, and the support team has been incredibly responsive and helpful throughout.

We especially love how Magic Checkout intelligently pre-fills customer details and optimizes the checkout journey. It’s clear that a lot of thought has gone into the UX. Highly recommend it to any Shopify store looking to improve their checkout flow and boost sales.

Keep up the great work, team!

Our primary objective of reducing fake orders has been very successful. We have not received any fake orders after installing the magic check out of Razorpay. It filters the customer using OTP which can mean a little extra work for the customers, but this authentication results in genuine sales and that is certainly worth it.