Razorpay COD & Magic Checkout

Poor Experience with the support team.
1. Took all the time in the world to respond to my magic checkout queries, and that too didnt resolve it. 3 days to even respond, and even after not resolving the issue during one troubleshooting call, took another 3 days to get back..
You will not be able to make money if your website checkout process is this unreliable.

2. They had multiple business owners in the resolution call, i find it strange that your shopify store is shared in front of everyone. it was very unprofessional setup

3. It was a sea difference experience with the initial support vs later support.

Giving 2 stars as 1 star is too poor, but again you are losing sales if your business is not up and running after marketing your website.

The merchant support is terrible, there is no way to get any resolution done

Very worst support team, you couldn't connect with them directly or talk directly. Hard to activate and hard to get connect with support. They must set-up a team for walk through or installation check-up etc., since it affects the functionality of checkout page. May be in future after some months they will solve these issues..

No option to integrate via API credentials. Stuck with Axis UniPG account powered by Razorpay.

Be careful before you use this app!!

support team create ticket only no result i suggest go with gokwik integration or other any integration as this not good app

Very bad experience with the support team; they just come with many merchants and do fast integration and if there is issue in integration, no one responds to you

Tried to contact the customer support for onbaording and setup and really disappointed. Very worst customer support experience.

We have been using magic checkout for last few months. It has helped us make the checkout process seamless and faster. Our customers love the experience and higher conversion is loved by all internal stakeholders. Would highly recommend it for all d2c website

We've been using Magic Checkout by Razorpay for a few months now, and the difference is undeniable. The checkout experience is smooth, fast, and truly customer-friendly—which has directly contributed to a noticeable uplift in our conversion rates. The integration was quick and hassle-free, and the support team has been incredibly responsive and helpful throughout.

We especially love how Magic Checkout intelligently pre-fills customer details and optimizes the checkout journey. It’s clear that a lot of thought has gone into the UX. Highly recommend it to any Shopify store looking to improve their checkout flow and boost sales.

Keep up the great work, team!

Our primary objective of reducing fake orders has been very successful. We have not received any fake orders after installing the magic check out of Razorpay. It filters the customer using OTP which can mean a little extra work for the customers, but this authentication results in genuine sales and that is certainly worth it.

I've been using Razorpay for my business, and it's been a smooth experience. The dashboard is clean and easy to use, payments are processed quickly, and the settlement system is reliable. I also appreciate the wide range of payment options it supports, which helps improve customer convenience. Highly recommended for startups and small businesses looking for a professional payment solution in India.