Reviews (738)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting average order value and sales through effective upselling, cross-selling, and smart cart features. They praise the exceptional customer support, noting the responsive and knowledgeable team. The app's robust customization options allow for tailored shopping experiences and easy integration with other platforms. The intuitive user interface aids in implementing sales strategies efficiently. Additionally, valuable analytics help track performance and inform decision-making, with continuous updates enhancing the app's functionality. Merchants report a positive return on investment, with increased sales and customer engagement.

January 30, 2024

The app has been great so far for us. Our success manager Dante Maxwell has been fantastic. He is quick to help us at every turn and he even makes a quick video on how to do something so I can do it myself next time.

Witchdoctors
United States
10 months using the app
Rebuy replied February 2, 2024

We're delighted to hear your positive feedback about the app and Dante Maxwell! 🚀 Dante is indeed a star in our team, and we're thrilled his support, especially those handy videos, made a difference. Your success is our priority, and we look forward to continuing this journey with you!

November 30, 2023

We love Rebuy, super powerful tool that has helped us increase our UPTs, AOVs and customer LTV. We especially found value in our Merchant Success Manager, Max Trummer. Max goes above and beyond helping us bring our ideas to life, no matter what we throw at him. We especially appreciate that he is available during APAC hours and he's a wizard at writing scripts.

Life Cykel
Australia
About 2 years using the app
Rebuy replied December 8, 2023

We love to hear Rebuy's been a game-changer for you, boosting UPTs, AOVs, and customer LTV! 🚀 Big shoutout to Max Trummer, your superhero Merchant Success Manager – he's a wizard at bringing ideas to life. Cheers to more wins together!

November 11, 2023

Great app with excellent support. Monica has been incredibly helpful in building plans for our Black Friday campaign, always providing us with new ideas and much support. 100% recommended.

Naturecan JP
United Kingdom
Almost 2 years using the app
Rebuy replied November 13, 2023

Thanks a bunch for your positive feedback! We're so happy to hear you find Rebuy great, and it's fantastic that Monica has been incredibly helpful in planning your Black Friday campaign. If you ever need more assistance or have questions, feel free to reach out. We're here to support you, and we appreciate the recommendation! 🛍️🌟

February 23, 2024

Rebuy has proven to be instrumental in boosting our conversion rate. Its interface is also user-friendly, which is important as we can easily install and configure it ourselves.

In addition to its efficacy, the support team behind Rebuy deserves special commendation. Max, our dedicated account success manager, has been an absolute pleasure to work with. His expertise and responsiveness have been instrumental in optimizing our use of the platform and overcoming any challenges we've encountered along the way. Whether it's troubleshooting technical issues or brainstorming new strategies, Max has consistently gone above and beyond to ensure our success.

The Purest Co (SG)
Singapore
Over 1 year using the app
Rebuy replied March 1, 2024

We're over the moon to hear about the positive impact Rebuy has had on your conversion rate and how our user-friendly interface has empowered your team! 🚀 A huge thank you for highlighting Max's dedication and the hard work of our support team. It's stories like yours that fuel our commitment to not just meet but exceed expectations. We look forward to continuing to support your success and exploring even more ways to enhance your experience with Rebuy. Thank you for being a part of our community! 🌟

January 24, 2024

This app has empowered our team to experiment & grow our AOV significantly!
The support team are incredible, always so quick to respond and give the clearest tutorials with video so you know exactly how to fix something yourself and how the platform works. Just love them - can't recommend enough.

NAYDAYA
United Kingdom
8 months using the app
Rebuy replied January 26, 2024

That's fantastic to hear! We're thrilled to know our app is empowering your team and boosting your AOV. It's great that our support team's quick, clear tutorials have been so helpful we work hard on our content. Thank you for your high recommendation and for sharing your positive experience with us. We're here to continue supporting your growth and success!

February 22, 2024

Rebuy was suggested to us by a design agency we used to rebrand our site. The success team has been wonderful at helping implement and any feature testing we wish to try. Another plus is that their system is user friendly for non-developers. Highly recommend.

Two Blind Brothers
United States
5 months using the app
Rebuy replied March 1, 2024

Thank you so much for your glowing review! We're thrilled to hear that our success team has been able to support you effectively and that our user-friendly system has made your experience even better. Your recommendation means the world to us, and we're excited to continue providing excellent service and innovative features for you and your team. 🌟

March 7, 2024

Rockstar customer experience and support team. We had an important product launch and Rich + Bradley were so quick to fix it. Seriously amazing and definitely a trusted partner.

immi
United States
9 months using the app
Rebuy replied March 14, 2024

We're thrilled to hear about your fantastic experience with our customer support team! 🌟 Rich, Bradley, and the rest of the crew are indeed rockstars when it comes to ensuring everything runs smoothly for your important launches. Thank you for your trust and for sharing this positive feedback. We're looking forward to many more successful projects together! 🚀

April 26, 2024

Have absolutely LOVED working with the rebuy team so far - Suki was amazing helping me customize my cart and the UX of the app is wonderful!

Cuffed by Nano LLC
United States
22 days using the app
Rebuy replied May 3, 2024

Thank you so much for your kind words! We're thrilled to hear you enjoyed your experience with Suki and our app's user experience. We look forward to bringing you more delightful experiences in the future! 😊✨

November 22, 2023

Rebuy has become - for good reason - an essential part of the DTC stack. However, like a lot of software, it's only as good as the support you receive. And that is why we have given it 5 stars. Monica, our Success Manager, was tireless, patient, and knowledgeable. As powerful a tool that Rebuy is, we probably would have given up on it if not for her.

Move
United States
12 months using the app
Rebuy replied November 24, 2023

We're honored to be an essential part of your DTC stack! Your 5-star rating means a lot, and we're thrilled to hear that Monica was able to support you. We're here to ensure Rebuy continues to meet your needs. If you ever need more assistance or have questions, don't hesitate to reach out. We appreciate your trust and support! 😊

February 14, 2024

The incorporation of Rebuy into our store has proven to be an invaluable asset for enhancing upselling, cross-selling, and elevating average order value (AOV), among other benefits. I wish to express my sincere appreciation to Max, our Merchant Success Manager, whose expertise has been instrumental in leveraging this tool effectively. Max consistently demonstrates a commendable level of knowledge and patience, readily available to address any challenges or optimizations required, be it refining landing pages, modifying widgets, implementing smart links, and more. 10/10 recommend Rebuy to increase sales!

Redbarn Pet Products
United States
Over 1 year using the app
Rebuy replied February 16, 2024

We're absolutely delighted to hear about your positive experience with Rebuy and the significant impact it's had on your store's performance! Big thanks to you for highlighting Max's exceptional support and expertise. We're proud to have him on our team. Your recommendation means the world to us, and we're excited to keep driving great results for you! 🚀💼