Reviews (813)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants value this app for boosting sales, conversion rates, and average order value by consolidating features like upselling, cross-selling, and bundling. It offers easy setup with minimal development and includes an AI Agent for customization and A/B testing. The responsive support team and dedicated Customer Success Manager are praised for their proactive and tailored assistance, maximizing the app's potential.
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*Updated* as of 1/12/26. I was finally contacted by someone to resolve my issues. Christian has apologized and apparently the support ticket was incorrectly categorized. While my experience wasn't the best, they did address everything and got my issues resolved.
This app doesn't work well for my type of e-commerce store. However, it would work well for shops with subscriptions and selling products that are consumed and need refills.
This is definitely not how things should’ve gone, and we are really sorry for the lack of response and ongoing issues. We’re reaching out directly to help get everything cleared up and make this right.
We have had a great experience with this app and have seen our AOV increase from the start. Customer service is super kind and helpful and assisted us with a billing issue. Pricing is questionable though.
We sincerely apologize for the inconvenience and frustration you have experienced regarding the increase in fees. This has been escalated to our account team leadership to review and they will be reaching out to you directly to discuss the matter further. Once again, we apologize for any inconvenience this situation has caused and thank you for your patience and understanding.
-Update:
After posting this review the Rebuy Team got in touch and affected fixes in their app and got us up and running - which is great. However, it still took 4 months and a negative review to get a result. If only this happened sooner we'd be giving a much better review. 3 stars.
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Really disappointed with our Rebuy experience. After looking at many apps, we specifically chose this app because of its stated compatibility with Multicurrency. / Shopify markets AND the white glove setup at US$1000 - which we ended up doing ourselves anyway.
After literally months of back and forth the app is still not working with currencies, and while we have had our $1000 setup fee refunded - subsequent communications with Rebuy have stopped, they’re simply not replying.
Our last few emails have not been replied to, which is extremely poor. After many hrs of setting up rules were uninstalling and looking at alternatives
Hi,
Thank you for your review. We're sorry to hear you have had a frustrating experience, but truly appreciate you bringing this issue to our attention. We will take this feedback internally to perform an analysis on what transpired so we can resolve any gaps that we uncover.
I can see the potential of this tool. The offer of free support is nice, albeit hard to find within the Rebuy app (didn't see any link for support or help, despite the onboarding email stating "chat with us in app"). And I need help, because the learning curve is extremely steep for non-technical people. Building data sources separately from the widgets, settings like "Return product metafields" and "Default Endpoints" and "Set min and max breakpoints", and the use of boolean operators and logic trees will be appealing to developers and people used to working with code. For everyone else, it's confusing and a barrier to use. I watched all of the help videos, but I've still spent hours of trial and error trying to get a simple upsell widget to work the way I want. I also keep on getting kicked out of the app while I'm in the middle of something, which sometimes results in my changes being lost.
Thank you for your feedback. I can 100% help with this and we can help get you up and running and fix a lot of the issues you faced. I will follow up with you via email now and make sure we do everything we can to produce a 5 star experience for you and change the app to the max of our ability to make sure it's delivering a 5 star app experience.
Appreciate you taking the time to leave a rating. We will be reaching out to learn more and see how we can improve.
