Reviews (746)

Overall rating
4.8
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting conversions, average order value, and revenue through AI-driven product recommendations, upsells, and cross-sells. They value its user-friendly, customizable design that doesn't require coding, and features like A/B testing. The support team is praised for their quick and effective assistance, ensuring smooth setup and integration. This app is essential for enhancing the shopping experience and effective merchandising.

January 9, 2025

The latest version actually updated their discounting to use Shopify Functions which makes this app usable so I recently reinstalled it.

The good. It does a lot in one app. GWP, Tiered GWP, Cross sells, Bundles, Post Purchase.
My main complaint that this app is not intuitive and although their support is responsive it does take a lot of time to get this app up and running the way you want. There is a ton of time spent on troubleshooting. I am still trying to get GWP to work. I am currently using a different app (that literally took 3 min to set up) for that because I am still working on getting it to work in Rebuy.
Another time suck is their inconsistent CSS styling across their components and carts. This means you will have to spend extra time writing CSS (hate!) making this app appear consistent across your website. When asked about this their support wrote:
"The widgets and Smart Cart just happen to have different styling. For instance, the line items are bolded in Smart Cart but items in widgets are not. Please note that we cannot provide support for customizations beyond the scope of Rebuy."
So my take is that app comes with a lot of functionality/stats but expect to also spend a lot of time on getting it right.

Rip City Clothing
United States
9 months using the app
Rebuy replied January 11, 2025

Thank you for sharing your thoughtful feedback — it really helps us understand where we can do better! 😊 We’re thrilled that you see the value in Rebuy’s features like GWP, tiered offers, and cross-sells, but we hear you on the frustrations with setup and styling. Making things easier and more intuitive is something we’re always working on, and your insights are invaluable.

We understand how time-consuming troubleshooting and custom CSS can be, and we’re sorry it’s been a pain point. I see you are still working with our team on some of your concerns. We look forward to getting things back on track for you and are happy to help with any other concerns or issues that may arise along the way.

Edited January 5, 2024

We have had a great experience with this app and have seen our AOV increase from the start. Customer service is super kind and helpful and assisted us with a billing issue. Pricing is questionable though.

What a Crock Meals
United States
About 1 year using the app
Rebuy replied October 9, 2023

We sincerely apologize for the inconvenience and frustration you have experienced regarding the increase in fees. This has been escalated to our account team leadership to review and they will be reaching out to you directly to discuss the matter further. Once again, we apologize for any inconvenience this situation has caused and thank you for your patience and understanding.

Edited January 8, 2024

Edited: The app was sold to us as a $99/mo solution. It turns out it is a sliding scale depending on how much business you do with them. The app sometimes takes "credit" for making sales that it didn't impact so that is really frustrating.

Dante at Rebuy is the best customer support person I have ever had the pleasure of working with in my 14 year career. The Rebuy Engine is powerful and he goes above and beyond every time to make it easy to use. We especially like the smart cart feature on Rebuy.

Consonant Skin+Care
Canada
10 months using the app
Rebuy replied January 12, 2024

Thank you for your honest feedback and for highlighting Dante's exceptional support. We apologize for any confusion regarding the pricing structure and are happy to work with you on the topic. Your praise for the Rebuy Engine and Smart Cart feature is greatly appreciated, and we're committed to continuously improving to meet your expectations. 🌟💼🛠️

Edited November 20, 2022

-Update:
After posting this review the Rebuy Team got in touch and affected fixes in their app and got us up and running - which is great. However, it still took 4 months and a negative review to get a result. If only this happened sooner we'd be giving a much better review. 3 stars.
----
Really disappointed with our Rebuy experience. After looking at many apps, we specifically chose this app because of its stated compatibility with Multicurrency. / Shopify markets AND the white glove setup at US$1000 - which we ended up doing ourselves anyway.
After literally months of back and forth the app is still not working with currencies, and while we have had our $1000 setup fee refunded - subsequent communications with Rebuy have stopped, they’re simply not replying.
Our last few emails have not been replied to, which is extremely poor. After many hrs of setting up rules were uninstalling and looking at alternatives

Epic Fly Rods
New Zealand
5 months using the app
Rebuy replied October 6, 2022

Hi,

Thank you for your review. We're sorry to hear you have had a frustrating experience, but truly appreciate you bringing this issue to our attention. We will take this feedback internally to perform an analysis on what transpired so we can resolve any gaps that we uncover.

Edited November 14, 2022

A major part of the reason for upgrading to Shopify Plus was for Rebuy. We were told that the app wouldn't slow down our site. After working with the Rebuy team (great people and very helpful which is why I'm giving 3 stars) to set up our widgets and data sources we set Rebuy live. Immediately our site speed plummeted (lighthouse score went from 85 to 30) which in turn sank our conversion rate and made our ads more expensive to run. We were told Rebuy runs after our pages load, but I'm pretty sure that's not true. After about 2 weeks we realized what was going on and uninstalled the app. After another week of scrambling we realized that our site was littered with rebuy code we decided to revert to an old theme out of desperation. After reading other reviews I've only found a few other companies that had this problem, so maybe it's unique to a few. That being said, although we feel we were misled, we have been in communication with the Rebuy dev team who said hey are working on optimizing the code even more. We will try Rebuy again after that happens, but we will be way way more cautious this time around and have a back-up theme in place just in case.

House of Léon
United States
About 1 month using the app
Rebuy replied November 10, 2022

Hi House of Léon Team,

Thanks for your review. We appreciate the candor and have reached out to you directly to discuss the matter at hand. We hope to have this matter resolved and this sentiment turned around quickly!

July 22, 2021

I can see the potential of this tool. The offer of free support is nice, albeit hard to find within the Rebuy app (didn't see any link for support or help, despite the onboarding email stating "chat with us in app"). And I need help, because the learning curve is extremely steep for non-technical people. Building data sources separately from the widgets, settings like "Return product metafields" and "Default Endpoints" and "Set min and max breakpoints", and the use of boolean operators and logic trees will be appealing to developers and people used to working with code. For everyone else, it's confusing and a barrier to use. I watched all of the help videos, but I've still spent hours of trial and error trying to get a simple upsell widget to work the way I want. I also keep on getting kicked out of the app while I'm in the middle of something, which sometimes results in my changes being lost.

EasyGenie
United States
About 24 hours using the app
Rebuy replied July 30, 2021

Thank you for your feedback. I can 100% help with this and we can help get you up and running and fix a lot of the issues you faced. I will follow up with you via email now and make sure we do everything we can to produce a 5 star experience for you and change the app to the max of our ability to make sure it's delivering a 5 star app experience.

August 29, 2024

Max is a great person to work with. Super responsive and very informative.

ZRO Chill
United States
Rebuy replied August 31, 2024

Thanks for the shoutout! We’re glad to hear that Max has been such a great help. We’ll make sure to pass along your kind words! 😊

April 18, 2024

Amazing app. Amazing support. The team at Rebuy goes above and beyond just answer questions, they truly want to help and will spend time finding answers for you. Countless times I've asked about functionality or formatting to only be met with a solution (and quickly). Our rep Alison is amazing and always checks in with new ideas to help boost sales. As far as the platform goes, it's easy to use, easy to set up, and IF you run into an issue they have you covered within 24 hours or less. Everyone at Rebuy not only is helpful, but knowledgable and that makes all the difference.

BootayBag
United States
About 1 year using the app
Rebuy replied April 26, 2024

Thank you so much for this wonderful review! 🌟 We're thrilled to hear that you've had such a positive experience with our app and support team. Alison and everyone at Rebuy are dedicated to not just meeting, but exceeding your expectations. Your satisfaction is our top priority, and we look forward to continuing to support and inspire your success. Keep enjoying the platform, and never hesitate to reach out!

March 21, 2024

Great support here in Rebuy. A lot of their staff helped me on our journey, but Moe helped us a lot. Thank you Moe and thank you Rebuy!

NightFood
United States
2 months using the app
Rebuy replied March 29, 2024

We're thrilled to hear about your positive experience with us! A huge shoutout to Moe for being a star in supporting your journey 🌟. Your thanks mean the world to us and the entire team here at Rebuy. We're here for you anytime you need us!

March 5, 2024

Rebuy has been a massive help with increasing our AOV after just installing smart cart. We've added a post purchase upsell and are excited to see how it performs. Recently, we had a theme issue outside of Rebuy's control - however Nam and our success manager Max went out of their way to resolve the issue at midnight eastern time. Thank you for all the help and support you guys rock!

loveclosely
Canada
Rebuy replied March 8, 2024

We're thrilled to hear about the positive impact Rebuy has had on your AOV, and we're just as excited to see the results of your post-purchase upsell! 🚀 It's wonderful to hear that Nam and Max were able to assist you, even outside of our usual scope. Going the extra mile, no matter the hour, is what we're here for. Thanks for the shoutout, and remember, we're always here to support you. You rock too! 🌟

February 15, 2024

I spoke with one Lady Tamanna for my pb and she give very very good customer service really appreciate
Thank you

Vitadibella ltd
United Kingdom
About 2 months using the app
Rebuy replied February 23, 2024

We're thrilled to hear Tamanna made your experience with us so positive! 🌟 Your appreciation means the world to us and we'll be sure to pass your kind words along to her. Thank you for choosing Rebuy!

October 16, 2023

We've been on the hunt for an app to give our Shopify store that extra edge, and Rebuy's Smart Cart has been a game-changer for us. After setting up tiers in our smart cart, we saw a noticeable uptick in our conversion rates and sales – it's been truly transformative for our store. But beyond its stellar features, what really stands out is their exemplary customer support. We had a specific requirement related to product quantity limits in our cart, and Moe from their support team went above and beyond. He provided custom coding to ensure the feature was integrated seamlessly. It's rare to come across such proactive and efficient customer support in the industry. We're absolutely thrilled with the Rebuy app, and there's no doubt we'll be sticking with it for the long haul. A big thumbs up!

Sophia's Home Favorites
United States
About 2 months using the app
Rebuy replied October 20, 2023

Wow, thank you for your amazing feedback! We're beyond excited to hear how Rebuy's Smart Cart has made a significant impact on your Shopify store's success. We're especially pleased that Moe from our support team could assist you efficiently and tailor the app to your specific needs. We're here to make your experience seamless, and it's customers like you that keep us inspired.

September 28, 2023

I wanted to share my experience with the exceptional technical support provided by Rebuy Engine for our Store. We recently implemented this app to replace our shopping cart, and the results have been remarkable.

Cody, in particular, deserves special recognition for his unwavering dedication and friendly approach. Whenever we encountered challenges during the integration of the app, Cody was there to guide us through with patience and expertise. His persistence in resolving any issues we faced was truly impressive.

Despite having the app in use for only a short time, we've already seen significant improvements in our store's functionality and customer experience. The Rebuy Engine app has not only met but exceeded our expectations.

One of the most notable benefits is that this app does not slow down our shop, as many others tend to do. Our page load times have remained consistent, ensuring a seamless shopping experience for our customers.

Cody and the entire Rebuy Engine team have been instrumental in ensuring our smooth transition to this powerful app. Their responsive and knowledgeable support has been invaluable, and we couldn't be happier with the results.

Thank you, Cody, and the entire Rebuy Engine team, for your outstanding support and for delivering an app that has already made a positive impact on our business. We look forward to continued success with your product.

Greetings from Hamburg, Germany

Paw Club
Germany
19 days using the app
Rebuy replied October 2, 2023

We are truly touched by your kind words about Rebuy and Cody's exceptional support. Ensuring a seamless transition for your store was our top priority, and we're thrilled to hear about the improvements you've experienced since implementing our app. Thank you for choosing Rebuy Engine – here's to continued success and seamless shopping experiences for your customers! 🌟🛍️

September 18, 2023

We are just starting our experience with Rebuy and we have been so impressed with their willingness to dive in and tackle some of the unique challenges we have with our store. Rich Matukaitis has been very helpful in the process of integrating some of our custom features with their out-of-the-box capabilities. Beau Hoge has also been a great resource in making sure we hit out admittedly tight timeline.

Perk Energy
United States
7 days using the app
Rebuy replied September 21, 2023

Thank you for your kind words! We're thrilled to hear that Rich and Beau have been instrumental in helping you integrate your custom features seamlessly with Rebuy's capabilities. If you ever have more questions or need assistance, please don't hesitate to reach out – we're here to support your success!

June 26, 2023

We have been using this app for its AI recs over the last 12-13 months and have received an increase in AOV, recently after upgrading to plus, we've utilized their other features and have only noticed an increase overall.

Their support is top-notch and they're very quick to respond, answer any questions and fix any problems.

Thank you to the rebuy team - we are customers for life!

Space Cables
United States
About 1 year using the app
Rebuy replied June 26, 2023

Thank you so much for your kind words and for sharing your positive experience with our app and team. We take great pride in providing a top-notch product and support, and we are pleased to know that we have met your expectations. If there's ever anything else we can assist you with, please don't hesitate to reach out. We are here to support your success every step of the way!!! 🤩🤩

June 6, 2023

By far the best app I've installed on our store since launch. Customer service is incredible as well. 10/10

Suckerz
United States
6 months using the app
Rebuy replied June 6, 2023

Thank you for your incredible review! We're so happy to hear that our app has been the best addition to your store since its launch, and we're grateful for your kind words about our outstanding customer service. Your 10/10 rating means the world to us!

June 1, 2023

Rebuy has been amazing so far. I've been dealing with team members Nathen and Reza and these guys are first class. Great communicators, very patient, sincere and genuine. Such a pleasure working with them. I've tried other similar products and never received this level of service. Thanks guys, keep up the great work.

Marten G

Hand and Paw Project™
Canada
About 1 month using the app
Rebuy replied June 1, 2023

Thank you so much for taking the time to share your experience with Rebuy! We believe that delivering outstanding customer service is crucial, and we're delighted that our efforts have made a positive impact on your experience.

If you ever have any questions, concerns, or need further assistance, please don't hesitate to reach out!

May 10, 2023

Support team is unbelievable and went above and beyond in helping me with a specific layout that I needed. Cart is much cleaner than the default theme one and allows for very easy upsells.

DearMom.com
United States
7 months using the app
Rebuy replied May 10, 2023

Thank you so much for your kind words! We are thrilled to hear that we were able to exceed your expectations in helping you with your specific layout needs, and that you are happy with the results.

Please don't hesitate to reach out to us again if you need any further assistance or have any other questions. We are always here to help!!

April 25, 2023

Clear UI combined with a good and fast live-support for me is very important and Rebuy has nailed them all!

Nikkanen
Estonia
3 days using the app
Rebuy replied April 25, 2023

Hello! Thank you for the kind words. We are so happy that you have been having such a great experience with our team and product. Please let us know if there is anything we an help with in the future. 😊

March 30, 2023

This app, specifically Janet Gomez (Merchant Success Manager) and Gina Palomar
(Account Executive), helped me solve a promo issue I had been working on for a long time. They were super helpful throughout the whole process, making it easy. I am excited to see how else this app can help!

Rooster Teeth Store
United States
16 days using the app
Rebuy replied March 30, 2023

Thanks so much for sharing your experience with our team and the app. We will certainly pass on the positive feedback to Janet and Gina. They truly are amazing!

If you ever need help with anything in the future, give us a shout. We are here to help!

February 6, 2023

Rebuy helped us to improve our cart and increase AOV using their Smart cart, dynamic widgets and product recommendations. Support team is great as well

STAY FANCY
Hong Kong SAR
28 days using the app
Rebuy replied February 6, 2023

Thanks so much for the wonderful review! We are pumped that you are enjoying the app and the support. Please don't hesitate to reach out if you ever have any questions!

Edited January 18, 2023

best app out there. i have a shirt from 1800 dtc, a company that interviewed me, and they gave me a shirt with the best shopify app stack and rebuy is included in that stack. Diana was amazing and helped me for 4 days straight on an important widget i was trying to implement that was really tricky to do. Thanks a million rebuy

update 1/18/23 - rebuy is still awesome. janet is a client success manager and she is fantastic. her and aiman have helped me through some custom stuff on my site and they are great

cloudsharks
United States
10 months using the app
Rebuy replied August 1, 2022

Thanks for the great review! We are happy you are enjoying the app and support. We can confirm that Diana is a superstar!

January 5, 2023

Our support has been top notch! Our Merchant Success Manager Janet lives up to her title. She's responsive, available and always willing to jump on a call to walk us through any questions we may have. Highly recommended.

Amora Coffee
United States
About 2 years using the app
Rebuy replied January 6, 2023

Thank you so much for the review! We are thrilled that you are having such a great experience with Rebuy. You Smart Cart looks great and you AOV boost is impressive! We look forward to helping your brand grow even more! Please don't ever hesitate to reach out if you need anything!!

November 6, 2022

Destroyed our theme. After installing the app the header and the cart were gone from our website. It is sunday afternoon, let's see how long it takes to get it fixed. So far, this app makes us lose money, instead of making.

COMOVITA
Spain
About 1 hour using the app
Rebuy replied November 7, 2022

[Update] -
We have reached out multiple times to see how we can resolve this issue. We look forward to hearing back from you so we can continue the investigation.

Hi Comovita Team,

Thank you for your candid feedback. 

We are troubled to hear about the experience you encountered when installing the app. We would love to investigate further, determine the root cause, and rectify any issues that you have. We have reached out to you directly to connect and continue the investigation.

October 20, 2022

App is powerful and does what we want it to do. The Rebuy support it is also super helpful and attentive; very quick to help us troubleshoot as well as tweak UI/UX within the widgets.

duskla
United States
17 days using the app
Rebuy replied October 20, 2022

Thank you so much for the review! We truly appreciate the great feedback and are happy that you are enjoying your experience with Rebuy!

October 12, 2022

We implemented this app for the flyout cart and recommend items feature. I was recently having some issues and one of their customer service reps, named Diana, was a lifesaver. She was so patient and helped me fix wonky coding that our contract developers implemented in an effort to match our branding.

1908 Brands
United States
4 months using the app
Rebuy replied October 15, 2022

Thanks so much for the wonderful review! We are pumped that you are enjoying the app and the support. Please don't hesitate to reach out if you ever have any questions!

October 5, 2022

The app alone is brilliant. It takes some getting used to just because it seems overwhelming at first. But the time you take to familiarize yourself will pay you back in spades. Also, I can't say enough about the support team. You can feel that they care. Every single person I have chatted with has been fantastic. They go above and beyond in every way.

WodBottom
United States
About 1 year using the app
Rebuy replied October 5, 2022

Thank you so much for this wonderful review! We are overjoyed to hear about your positive experience with the product and the team. We are excited to watch your future success with Rebuy! Please don't ever hesitate to reach out with any questions.

September 27, 2022

Awesome app, installed it 2 days ago and already jumped on a call with their team and have a cart cross sell and drawer upsell set up...and sales are coming through.

testtestmz
Canada
2 days using the app
Rebuy replied September 27, 2022

Thanks so much for the review! We are so happy that you are having a great experience with Rebuy and we are excited to see your future success!

August 31, 2022

Very useful app, great customer service! Shout out to Matt, Nick and Isaac for continuously going above and beyond!

Relatable
United States
9 days using the app
Rebuy replied August 31, 2022

Thanks so much for the great review! We are pumped that you are having a great experience with the app and the team. Don't hesitate to reach out if you have any questions!

August 31, 2022

Rebuy has helped our business generate thousands of additional sales through their help in setting-up post-purchase offers, cross-sales, gift with purchases, and in helping us implement their Smart Cart feature. They have a great team of developers and account managers that are passionate about their company, knowledgeable about the subject and processes for implementation, as well as, simply just exceptional people to work with. Their communication has always been quick and helpful. Overall, as one of the first brands to begin working with Rebuy, it's no surprise that we've seen them grow into a powerhouse within the E-Commerce industry in just a few years. Rebuy has our full endorsement and we're excited to continue working with them moving forward in the future.

Redline Steel®️
United States
Almost 2 years using the app
Rebuy replied August 31, 2022

Thank you SO much for this magnificent review! We are delighted to hear about your positive experience with the Rebuy Product and the Rebuy Team.

We are super excited to watch your future success with Rebuy! Please don't ever hesitate to reach out with any questions.

August 11, 2022

Good app with good customer service! I love how Isaac helped us to fix the issue without thoroughly explaining what was happening. The fact that he gave some examples made it easier.

Vastitch
United States
18 days using the app
Rebuy replied August 11, 2022

Thanks for the great review! We are so glad that you are having a phenomenal experience with the app and the support! We look forward to watching your future success :-)

July 27, 2022

Great customer support - helped me fix a bug of my upsells not showing in a day. Thank you Bradley! Awesome app

BloxBuddies
United States
About 1 month using the app
Rebuy replied July 27, 2022

Thanks for the excellent review! We are happy you are enjoying the app and support. We can confirm Bradley is a rockstar!

July 26, 2022

Zach is the man! Super helpful. Love this app overall. Many integration nuances but worth it. Have already seen an increase in subscriptions and AOV. Huge!!

Get Otter Space
United States
About 1 month using the app
Rebuy replied July 26, 2022

Thanks for the excellent review! We are happy you are enjoying the app and support. We can confirm Zach is a rockstar!

July 14, 2022

Incredible product with many use cases that work out of the box, or paired with other features on Shopify to make magic. The team is top tier and our MSM, Dante, has been extremely helpful on providing best practices, pipeline updates, and general guidance w/ all things Rebuy and Shopify.

Bailey Sarian Shop
United States
8 months using the app
Rebuy replied July 15, 2022

Thank you for the outstanding review! We are ecstatic that you are loving the app. We can also certainly echo that Dante is a rockstar!!

Edited June 22, 2022

It's a good app but kind of hard to get into it and the only help is articles at most but if the articles don't solve your problem then you have a problem customer support is okay they need a little bit long for answering and mostly just send another article instead of really helping. But as I said, overall it's a good app after understanding it more. UPDATE: They reached out to me and explained why they answered so slowly and helped me to solve all my problems fast and competent, the app is still a little complicated at the beginning but with them helping everything goes well!

Buu's-Haushaltswaren
Germany
About 1 month using the app
Rebuy replied June 9, 2022

Hi!

Thank you for your review. We're truly sorry to hear that you have had some difficulties with the application, but appreciate you bringing this issue to our attention. I see we have an open thread going through our chat and will work to help you resolve as quickly as possible.

If you would like to discuss this matter further or have any other topics you would like to discuss, you can contact me anytime at Christian.Sokolowski@rebuyengine.com. I will be happy to meet with you so we can make this right!

June 16, 2022

Gran aplicación, aún no veo resultados, pero simple para instalar, muchas opciones, carrito desplegable. Además, súper buen servicio al cliente, me solucionaron un error

Multisuples
Chile
8 days using the app
Rebuy replied June 16, 2022

Thank you so much for your feedback about our app and our support! We are excited that you are enjoying both!

Edited May 26, 2022

This has to be one of the best apps on the shopify app store. Not just for the power of Rebuy to upsell, cross sell and convert customers but also for the first class customer support that comes when you need help. I had reached out to the team with a minor issue and they where in constant contact with me until my concerns where resolved. I specifically want to that Christian for his patience and help in resolving my problem! Thanks Rebuy!

vibovisionboards
Ireland
About 1 month using the app
Rebuy replied May 14, 2022

Hi!

Thank you so much for your kind words and your patience with us as we worked through the issue. We are so happy to hear that you are enjoying the app and the support. Thanks for your partnership! We look forward to a long and successful relationship.

May 21, 2022

The post-purchase upsell does not work. I follow 100% of the instruction but no upsell offering shows after purchase. The customer support team keeps telling me that the product(s) people bought were not part of the trigger collection, which is not accurate. Then they just stop answering.

Amile
Singapore
3 days using the app
Rebuy replied May 23, 2022

[UPDATE] - Hi Amile Team, we have been unsuccessful in contacting you. Again, we would love to work with you on whatever issues you are having. We will wait for your reply so we can continue the investigation.

[UPDATE] - Hi Amile Team, we continue to reach out to troubleshoot further but have not yet received a response. I am following up here in case our other follow ups are not making it to you. I will also reach out via email so we can work on this issue. Have a nice day!

[UPDATE] - Hi again, we are attempting to get in contact to troubleshoot further. At your earliest convenience, could you please reply so we can greater extend our assistance? Thank you!

Hi!

Thank you for your review. We're truly sorry to hear about your frustration with our application, but appreciate you bringing this issue to our attention. I see we have an open thread going through our chat and will work to help you resolve as quickly as possible.

If you would like to discuss this matter further or have any other topics you would like to discuss, you can contact me anytime at Christian.Sokolowski@rebuyengine.com. I will be happy to meet with you so we can make this right!

Edited May 20, 2022

had some issues when first installing the app, the products weren't syncing properly and were showing a corrupted file. but I contacted support and they fixed this very fast and were extremely apologetic! thanks for the help guys

GoCozy
Australia
About 13 hours using the app
Rebuy replied May 20, 2022

[UPDATE] - Glad that we were able to help resolve this quickly. Thank you for the kind words! Please don't hesitate to reach out again if you need assistance!

[UPDATE] - We have been able to resolve your issue. I have sent you a direct email to discuss further.

Hi!

Thank you for your review. We're truly sorry to hear about your frustration with our application, but appreciate you bringing this issue to our attention. I see we have an open thread going through our chat and will work to help you resolve as quickly as possible.

If you would like to discuss this matter further or have any other topics you would like to discuss, you can contact me anytime at Christian.Sokolowski@rebuyengine.com. I will be happy to meet with you so we can make this right!

April 29, 2022

Just installed this app and Flynn helped me fix the issue I faced right away. Great customer service and I really love 'Smart cart' feature -

The Daebak Company
United States
About 7 hours using the app
April 17, 2022

It works fine but then I found my abandoned checkout got higher. And many customers told me they were unable to checkout. Shopify support team found the cause is from Rebuy. So I had to remove the app. Nice functionality but it doesn’t mean anything if my conversion goes down

3DCRAFX
Australia
About 2 months using the app
Rebuy replied April 17, 2022

[UPDATE - Thank you for providing details from the Shopify thread. It appears this may be related to displaying discount codes. We are actively looking into this right now!] Hi! We haven’t heard of this before! Let’s connect and dig into this further asap. If there is something going on I’d love to know the specifics and what theme or 3rd party code could be involved. I’m sure we can produce a fast fix for your store. Please email me at john.erck at rebuyengine.com here to help! We can produce a fix quickly the moment we can find any specific item at play. Did shopify provide any detail you can share?

April 15, 2022

This app is a game-changer. I recommend for any Shopify store with multiple skus and where AOV is a KPI.

H2O+ | Clean Beauty with Real Results
United States
About 2 months using the app
March 29, 2022

I reached out to the support team because a drop down menu in the smart cart was not displaying properly on my website. Christian replied promptly and Strauss fixed the issue within 24 hours. It turned out to be a CSS issue with my theme. Great support!

Joulie Organics
United States
5 days using the app
February 22, 2022

Contacted the support as the smart cart doesn't work with the theme that is setup and after 5 days i am still waiting and nothing has been done. Even having access to my shopify they aren't contacting me anymore. Pretty disappointing as thats the only reason i haven't started my ads with a non working cart upsell. So now i will have to set everything up from scratch with a different app

DomeTorch
Germany
16 days using the app
Rebuy replied February 22, 2022

Sorry for the poor experience! Our live chat support is only available M-F 9-5 EST and looks like we were in contact with you on Friday and then also touched base with you on Tuesday, our first day back in the office the following week (we take all US holidays off) with no response from you.

We are sorry the experience wasn't what you were looking for! Please feel free to reach out to me to directly and I would be happy to personally walk you through getting setup with Rebuy.

Please email me at dylan.gifford@rebuyengine.com

Thanks,
Dylan G
Director of Growth

January 22, 2022

Nothing else but just amazed by their professionalism and the level of their skills! Super happy to have such a team and app by our side! Everyone should try it!

Night Ribbon
Bulgaria
6 days using the app
December 28, 2021

great and fast support, rebuy is our core market, impossible to come back without it, we love it ;-)

Oniros
France
3 months using the app
December 22, 2021

What a waste of my time honestly! I was so surprise an app can actually inject code during the checkout process, of course, this one can't because that is only possible if you are at the SHOPIFY PLUS PLAN. Please make it clear from the very beginning, don't waste people's time! TJIS APP WILL ONLY WORK IF YOU HAVE SHOPIFY PLUS

Preferred Fragrance Store
United States
About 1 hour using the app
Rebuy replied December 22, 2021

Please don't 1 star review us for this SHOPIFY limitation! There is only one feature in our app that is exclusive to Shopify Plus -- and that's recommendations in-checkout! We cannot control this! Furthermore -- Shopify is FIXING this soon! Checkout Apps (Rebuy will be one) will be live by end of Q1 is the current estimated timing! Let us work hard for you and we'll get your site dialed with Rebuy Smart Cart recommendations and more! Please email support@rebuyengine.com and let's get this 1 star frustrating experience turned into a 5 star money making success! Let's go! Please feel free to email me at john.erck@rebuyengine.com too! We've got you!

December 12, 2021

I use this app, it good at first... but...................unitl I added widget in prodcut page, and it slow down my product page, and this cause people can not press add to cart until 5-10sec later...... this is really suck!! I had pay a lot of ads, and I just wonder why the conversion rate is low.... and until I find out that... it already cost me 100+ for ads... luck I find out early...................if you do not want the app slow down your product page, be careful!!!!!!!!!!!!! bad!

J&S DAILY SUPPLIES INC
United States
About 10 hours using the app
Rebuy replied December 13, 2021

Very sorry to hear this! We are here to help! Not sure exactly what is happening here but we are here to support our merchants 100%! Can you please email us at support at rebuyengine.com (or me directly at john.erck at rebuyengine.com) so we can jump on a one-on-one screenshare to help troubleshoot and setup your account? Rebuy runs on Google Cloud Platform, GKE Autopilot, BigTable, Fastly, CloudFlare, and more to provide sub 50ms response times. We can for sure help out and provide a very fast perfectly setup implementation for you! Again, your experience seems very unique. Please reach out to me directly at john.erck at rebuyengine.com and I'd be happy to help out and do whatever it takes to fix this.

Can you share what you had setup on your product page?

October 22, 2021

Hi, I am loving the upsells as well as the ability for users to purchase again after purchasing with post-purchase. Flynn was very helpful thank you.

Goddess Detox®
United States
About 1 year using the app
October 8, 2021

Great well rounded application. Has lots of features you can add to your store. Amazing support always there to help you set it up as well

Coral Toothpaste
United States
Over 2 years using the app
September 14, 2021

Amazing app! By far one of the best customer support from any SaaS business out there! These guys will do the most to make sure you're up and running smoothly!

Celtic Serenity
United States
10 months using the app
Edited August 5, 2021

We tested the app because the features looked interesting. First I started testing the Smart Cart:
1. the preview does not work properly
2. it slows down our entire page load for more than 300ms
3. it decreases our mobile rating on Google Lighthouse by about 20 points
4. the theme I set up does not show up in the preview when adding a widget.
5. since the preview doesn't work, I tried adding it to a draft theme, which doesn't work either.
6. the styling options are only updated after saving and reopening the page - not really user-friendly. After experiencing that the preview mode doesn't work properly and the page load is slow, I decided not to test further. I would be happy if the above issues are fixed, then we can test further and adjust feedback. The basic idea is great, just need to improve the performance and UX. --Update--
I just spoke with John for almost 2 hours to fix the problems. We were able to verify the problems and he promised to work on it with his devs. I will keep this rating updated. For now, I am raising the rating from 2 to 5 stars because they got back to me and took the time to troubleshoot the issues. I will update it as the ticket is processed.
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pageload was not fixed, I waited a lot but no real help. For me this is absolutely not a 5 star app. It has cool features but the performance is poor. We had to uninstall the app.

I AM Stunning
United Kingdom
17 days using the app
Rebuy replied July 15, 2021

We can 100% fix this and I'm really sorry about the bad experience. Please email me at john.erck@rebuyengine.com and let's jump on a zoom call and make sure you're dialed and everything is 100% good to go.

July 19, 2021

Fantastic app and amazing customer support. We would highly recommend it based on all the customisation options to make it bespoke to your businesses needs

Moose Scooters
United Kingdom
27 days using the app
Edited April 27, 2021

My issue was completely resolved by their team. Exceptional response time. Would recommend it to anyone for whom customer service is an important aspect.

Berrylush
India
About 2 months using the app
Rebuy replied April 26, 2021

Thank you for the kind feedback!

Edited April 6, 2021

Great customer service by Jordan S.! He went out of his way to assist me in a timely manner. Super impressed! Sometimes I have experienced some wait time/bad communication but Jordan is fantastic.

Blue Steel Jewelry
United States
About 1 month using the app
January 13, 2021

Cannot rate highly enough. Support installed and customised the app for us and responded to all my questions in under an hour. We put the app live on our storefront and saw an immediate 7% boost to AOV. Absolute no-brainer. If you aren't already doing product, cart, and cart drawer upsells, install this app today! My only constructive feedback is that the reporting/ analytics is a bit clunky, but the info is there.

Pick N Mix London
United Kingdom
9 days using the app