Rebuy Personalization Engine

Rebuy is a powerful tool that has positively impacted our store, making it a valuable addition for any e-commerce business looking to enhance customer experience and drive sales.

Some Pros!
- Their success team, developers, and support are very easy to work with.
- Open to customization conversations. If the widgets don't look or act how you need, Rebuy is ready and willing to optimize their services to your needs.
- They offer A/B testing, which isn't offered by similar apps.
- Widget rules are highly customizable, allowing you to control what products are recommended to your customers.

Some Cons!
- Turnaround time for certain bug fixes can be long. The good news is if it's a big bug, their developers will implement a temporary fix while a permanent one is worked on.
- Pricing can be expensive for bigger stores if you're not looking to utilize most of their features.
- Rebuy has a ton of features, which is great for your store, but makes the learning curve a little steep. They have help docs, videos, and support to offset this.

Overall, Rebuy has been very accommodating to our business needs, and we're grateful to work with them. Special thanks to our Success Manager, Reza, for being a one-stop Rebuy encyclopedia! You've helped us make the best use of Rebuy's features and keep us accountable for yearly goals.

Rebuy has definitely added value to our site in terms of AOV. Setup was easy, functionality has been great, and Reza has been one of the most outstanding platform reps I've ever had the pleasure to work with!

Very clean and super easy to use. Looks great on our website! Their staff is also incredibly helpful and quick to respond.

Great app for customized cross-sell/upsell feeds. The app is very complex, with many widget types. I would be great to offer better filtering rules to exclude products/collections/tags etc. Their support is also pretty quick. Recommend!

You may find yourself having to custom code some things with this app (e.g., content positioning), but Rebuy support has generally been willing and able help with these tasks. Would like to see more built-in setup options in the future.

Upsell, mini cart, cross sell and other features are outstanding. We have seen a HUGE revenue increase in subscription adoption and AOV since installing re-buy. We would love it if the rebuy team would put more work into the script performance and progressive enhancement/speed as this app has significant performance impacts on the theme and is currently the biggest drop on our performance metrics which is the only downside.

Platform in it's core product is really good, the ability to add products at the cart helps drive revenue and increase AOV. Some of the other features are pretty buggy though and haven't work particularly well for us so far, but the support I have received from our account manager Monica has always been extremely attentive and fast to look at the issues.

Overall, it's a great tool to improve CVR across the site. Some integrations with other apps can be improved such as with Builder.io. Some features works better out of the box depending on the theme.

Clear UI combined with a good and fast live-support for me is very important and Rebuy has nailed them all!

The smart cart is a great feature and the main reason we rate the app so highly. This feature is 100% worth it. With many SKUs it can be difficult for customers to know what else they should purchase, AI recommendations make it a simple process.

The post-purchase feature was recommended to us but needs improvement when it comes to tiered offers. For example, if a customer adds an item post-purchase and now hit the free shipping threshold it is not applied to their order creating customer service issues. This is a big deal for us as we want our customers to have the best experience possible on our site by getting offers they have qualified for.

Rebuy support overall is ok. They only have chat support and it is PST which is not great for us on the east coast. Most questions will happen first thing in the morning when there is 0 support. We prefer having a phone number to call where we can quickly resolve issues which is not the case with Rebuy. It can take many messages back and forth over a few hours to resolve issues/answer questions. Support is very helpful and tries their best to resolve issues, for us it's more of an issue when there is an urgent matter.

The platform itself is not super difficult to use but there is a lot you will miss without having someone to guide you. It was a bit of a struggle with figuring out best practices and setting up specific offers without reaching out to support. You can schedule a call with a team member to talk you through some features which I found to be VERY helpful. I would recommend doing this when you first get the app. Aiman was straight to the point and taught us what we needed to know to get started. Be prepared to put a decent amount of time into learning the ins and outs of this app.