Reviews (732)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting average order value and sales through effective upselling and cross-selling features like smart carts and personalized recommendations. They appreciate the user-friendly interface, easy setup, and robust customization options that integrate well with other platforms. The customer support is frequently praised for being responsive and knowledgeable, offering quick issue resolution, strategic advice, and custom solutions. Dedicated account managers provide additional value with feature optimizations and strategic planning. Comprehensive documentation and video tutorials are also available, helping to enhance customer shopping experiences and increase conversion rates.

February 22, 2024

Rebuy was suggested to us by a design agency we used to rebrand our site. The success team has been wonderful at helping implement and any feature testing we wish to try. Another plus is that their system is user friendly for non-developers. Highly recommend.

Two Blind Brothers
United States
5 months using the app
Rebuy replied March 1, 2024

Thank you so much for your glowing review! We're thrilled to hear that our success team has been able to support you effectively and that our user-friendly system has made your experience even better. Your recommendation means the world to us, and we're excited to continue providing excellent service and innovative features for you and your team. 🌟

November 11, 2023

Great app with excellent support. Monica has been incredibly helpful in building plans for our Black Friday campaign, always providing us with new ideas and much support. 100% recommended.

Naturecan JP
United Kingdom
Almost 2 years using the app
Rebuy replied November 13, 2023

Thanks a bunch for your positive feedback! We're so happy to hear you find Rebuy great, and it's fantastic that Monica has been incredibly helpful in planning your Black Friday campaign. If you ever need more assistance or have questions, feel free to reach out. We're here to support you, and we appreciate the recommendation! 🛍️🌟

March 12, 2024

Very smart app that open a lot of possibilities without web dev. Good upsell cross-sell features.

Thank you Max Trummer for your support.

The Jojoba Company Australia
Australia
About 1 year using the app
Rebuy replied March 14, 2024

It's wonderful to hear you're finding our app not just useful but transformative! 🎉 A huge thank you for recognizing Max's support. We're lucky to have him on our team and even luckier to have customers like you. Your success is our priority, and we look forward to continuing to support your journey! 🚀

January 24, 2024

This app has empowered our team to experiment & grow our AOV significantly!
The support team are incredible, always so quick to respond and give the clearest tutorials with video so you know exactly how to fix something yourself and how the platform works. Just love them - can't recommend enough.

NAYDAYA
United Kingdom
8 months using the app
Rebuy replied January 26, 2024

That's fantastic to hear! We're thrilled to know our app is empowering your team and boosting your AOV. It's great that our support team's quick, clear tutorials have been so helpful we work hard on our content. Thank you for your high recommendation and for sharing your positive experience with us. We're here to continue supporting your growth and success!

February 14, 2024

The incorporation of Rebuy into our store has proven to be an invaluable asset for enhancing upselling, cross-selling, and elevating average order value (AOV), among other benefits. I wish to express my sincere appreciation to Max, our Merchant Success Manager, whose expertise has been instrumental in leveraging this tool effectively. Max consistently demonstrates a commendable level of knowledge and patience, readily available to address any challenges or optimizations required, be it refining landing pages, modifying widgets, implementing smart links, and more. 10/10 recommend Rebuy to increase sales!

Redbarn Pet Products
United States
Over 1 year using the app
Rebuy replied February 16, 2024

We're absolutely delighted to hear about your positive experience with Rebuy and the significant impact it's had on your store's performance! Big thanks to you for highlighting Max's exceptional support and expertise. We're proud to have him on our team. Your recommendation means the world to us, and we're excited to keep driving great results for you! 🚀💼

March 27, 2024

So far so good with installing the rebuy app.. We're seeing some early signs thats its working and doing what we hoped it would. Big shout out to Suki who helped us Onboard and continued to help with some teething problems! Great asset to the rebuy team!

Urban Industry
United Kingdom
About 1 month using the app
Rebuy replied March 29, 2024

It's fantastic to hear that your experience with the Rebuy app is off to a great start! 🌟 We're all about making sure it works wonders for you. A massive thank you for highlighting Suki's efforts; she indeed is a stellar asset to our team, and your acknowledgment means a lot to us. We're here to support you through any ups and downs, ensuring your journey with us continues to be successful. Thanks for the shoutout! 🚀

November 22, 2023

Rebuy has become - for good reason - an essential part of the DTC stack. However, like a lot of software, it's only as good as the support you receive. And that is why we have given it 5 stars. Monica, our Success Manager, was tireless, patient, and knowledgeable. As powerful a tool that Rebuy is, we probably would have given up on it if not for her.

Move
United States
12 months using the app
Rebuy replied November 24, 2023

We're honored to be an essential part of your DTC stack! Your 5-star rating means a lot, and we're thrilled to hear that Monica was able to support you. We're here to ensure Rebuy continues to meet your needs. If you ever need more assistance or have questions, don't hesitate to reach out. We appreciate your trust and support! 😊

January 24, 2024

Love the opportunity to offer our valued customers additional offers and savings through Rebuy. The customer success team is super helpful generating ideas and opportunities that are unique to our brand and even implementing them for us where possible. It's been an absolute pleasure working with the platform and watching our business grow.

Kissed Earth
Australia
5 months using the app
Rebuy replied January 26, 2024

We're so pumped to hear that Rebuy has been instrumental in offering your customers extra value! We love our customer success team and are so glad the team has been able to provide tailored ideas and support for your unique brand needs. Thank you for sharing your positive experience; we're excited to be a part of your business growth and look forward to our continued collaboration. 🚀💼✨

November 13, 2023

Rebuy and their support team is great! so many options and flexibility not only from an out-the-box standpoint, but custom solutions for any merchants needs! Would 10/10 recommend!

glamnetic
United States
Over 1 year using the app
Rebuy replied November 17, 2023

We're delighted to hear you're loving Rebuy and our support team! Thanks a ton for the 10/10 recommendation! If you ever have more feedback or need assistance, we're here for you! 😊

February 5, 2024

Jason was a great support today. He was responsive and patient and answered all of my questions as well as stayed with me through every step until my updates were accomplished.

ATWATER
United States
Over 1 year using the app
Rebuy replied February 9, 2024

That's wonderful to hear! We're so glad Jason provided you with the support and patience you needed. 🌟 It's our goal to ensure you feel confident and supported every step of the way. Thank you for sharing your positive experience!