Reviews (763)

Overall rating
4.8
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting average order value and conversion rates through personalized recommendations and upsells. Features include AI-powered suggestions, smart carts, and customizable upsell widgets, with support for A/B testing and dynamic merchandising. Reviewers praise the responsive support team for their assistance in setup and optimization, noting significant enhancements in sales and customer shopping experiences.

January 23, 2024

It is a fantastic app with excellent service, and we have seen an increase in the range of products being purchased. Every customer service agent I have dealt with from Rebuy has been proactive and quick, Lam who I have dealt with most recently has been incredibly helpful. The various upsells, post-purchase and recommendations all work well and encourage greater spending.

Rod Armour
Australia
5 months using the app
Rebuy replied January 26, 2024

🌟 Thank you for your amazing feedback! We're delighted to know that Lam and our team have made your experience with Rebuy so positive, and it's great to hear our upsells and recommendations are working well for you. Looking forward to continuing to exceed your expectations! 💫🛍️

Edited January 8, 2024

Edited: The app was sold to us as a $99/mo solution. It turns out it is a sliding scale depending on how much business you do with them. The app sometimes takes "credit" for making sales that it didn't impact so that is really frustrating.

Dante at Rebuy is the best customer support person I have ever had the pleasure of working with in my 14 year career. The Rebuy Engine is powerful and he goes above and beyond every time to make it easy to use. We especially like the smart cart feature on Rebuy.

Consonant Skin+Care
Canada
About 1 year using the app
Rebuy replied January 12, 2024

Thank you for your honest feedback and for highlighting Dante's exceptional support. We apologize for any confusion regarding the pricing structure and are happy to work with you on the topic. Your praise for the Rebuy Engine and Smart Cart feature is greatly appreciated, and we're committed to continuously improving to meet your expectations. 🌟💼🛠️

February 1, 2024

Still new to the platform, but so far the launch team has been outstanding with helping us get setup and answering questions we have had. Big shout out to Rich for getting me pointed in the right direction and being available for assistance!

Infinity Cutting Tools
United States
2 months using the app
Rebuy replied February 9, 2024

It's great to hear that our launch team, especially Rich, has been making your onboarding experience smooth and helpful! We're here to support you every step of the way as you explore the platform. A big thank you for the shout out to Rich – we'll make sure your kind words reach him!

January 15, 2024

Easy to use app with great custom features. Moe & the support team are always quick and efficient with all kinds of requests. Highly recommend.

Shay & Blue UK
United Kingdom
Over 1 year using the app
Rebuy replied January 19, 2024

Thank you for your wonderful feedback! 🌟 We're so glad you find our app user-friendly and our custom features beneficial. It's great to hear that Moe and our support team have been quick and efficient in assisting you. Your high recommendation is greatly appreciated, and we'll continue to strive for excellence in our service! 🛠️💼👍

March 12, 2024

Very smart app that open a lot of possibilities without web dev. Good upsell cross-sell features.

Thank you Max Trummer for your support.

The Jojoba Company Australia
Australia
About 1 year using the app
Rebuy replied March 14, 2024

It's wonderful to hear you're finding our app not just useful but transformative! 🎉 A huge thank you for recognizing Max's support. We're lucky to have him on our team and even luckier to have customers like you. Your success is our priority, and we look forward to continuing to support your journey! 🚀

April 14, 2024

Suki was really helpful and available whenever we had an enquiry. The Launch package was super helpful and allowed us to manage the launch without internal dev work. Recommend!

Makedo
Australia
2 months using the app
Rebuy replied April 19, 2024

Thank you for the fantastic review! 🌟 We're so pleased to hear that Suki was able to assist you effectively and that our Launch package made your rollout smooth and straightforward. Your recommendation means a lot to us, and we look forward to continuing to support your success!

April 15, 2024

It's a great app with lots of functionality and customization.

Katie provided very thorough support and walked us through the ins and outs of Rebuy, so we feel much more confident using Rebuy now thanks to her!

Northern Fitness
Canada
6 months using the app
Rebuy replied April 19, 2024

Thank you for sharing your positive experience! 🌟 We're so glad to hear that Katie was able to provide you with the thorough support you needed to confidently use Rebuy. We appreciate your feedback on our app's functionality and customization options. Your success is our top priority, and we're here whenever you need us!

April 26, 2024

Rebuy significantly enhanced our website presence and conversions, making it more convenient for our customers and tailored to our style. The team (especially our launch manager Aiman) is super supportive and helpful. 100% recommend.

Oh Beauty
United States
2 months using the app
Rebuy replied May 3, 2024

We're overjoyed to hear about your positive experience and the impact it's had on your website's presence and conversions! A big shoutout to Aiman for making things smooth and supportive. Thanks for recommending us, and we're excited to keep up the great work! 🌟🚀

February 6, 2024

Monica is a significant help with setting up my data sources and widgets on our new Rebuy account. Hoping for impressive results and high growth in our relationship going forward. Thank you for all your help, Monica.

Floor Land
United Kingdom
3 months using the app
Rebuy replied February 9, 2024

We're so glad to hear Monica was able to assist you effectively! 🌟 Setting up for success is what we're here for, and we share your excitement for the promising results and growth ahead. A big thank you for your trust in us and Monica. Let's make great things happen together! 🚀

March 5, 2024

Really really good app, with a lot of in depth functionality. Great revenue generator! Their staff is also very responsive and helpful, i had a great experience with Moe who helped me out a lot!

LIVELUSSO
United Kingdom
6 months using the app
Rebuy replied March 8, 2024

We're overjoyed to hear you're finding our app both powerful and beneficial as a revenue generator! It's wonderful to know that our team, especially Moe, was able to provide you with the support you needed. Your positive experience fuels our commitment to excellence. Thank you for sharing your feedback with us! 💼✨