Reviews (784)

Overall rating
4.8
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting average order value and conversion rates through effective upselling, cross-selling, and personalization. They praise its AI-powered recommendations, customizable widgets, and smart cart features, all within a user-friendly interface that integrates smoothly with Shopify. Exceptional customer support is also frequently highlighted, with a team that provides responsive, knowledgeable assistance and strategic advice.

Edited February 28, 2023

Fantastic product. Aaron on the team was extremely professional, and helped me to setup upsells and an improved cart to my desired specifications. More to do, and I know the team will be there to support!

Tenzo Matcha
United States
About 4 years using the app
Rebuy replied May 29, 2020

❤️ 🙌 @dylan 👋

October 8, 2021

Great well rounded application. Has lots of features you can add to your store. Amazing support always there to help you set it up as well

Coral Toothpaste
United States
About 4 years using the app
Edited October 15, 2019

I used this app for my recommended product blocks https://benicci.com/products/detailed-paint-brush-set-of-15
It works fine. When I faced a difficulty due to my youtube embed code on product gallery I pinged rebuy support.. they helped me immidiatly. Superb! I really recommend it :-)

Benicci
United States
Almost 4 years using the app
Rebuy replied October 15, 2019

Thank you for your feedback! We appreciate it! We are very happy to have been able to help. Again, thank you! 🙌

Edited February 3, 2025

A solid upsell app.

Wine by Lamborghini
United States
Almost 4 years using the app
Rebuy replied August 5, 2022

Thanks for the great review! We are pumped you are enjoying the app and are seeing so much success!!! We can also confirm Ian is amazing, so thanks for calling that out!!! We look forward to watching your future success.

October 28, 2020

First off, this app is advanced stuff. The flexibility is unreal, and one of if not the best upsell app out there. But even better is the degree the support team Dylan and the rest will go to to customize and work their magic so that everything fits your brand and styling properly. Amazing company, amazing app, and we already see incredible results.

ÉLÉVATIONE
United Kingdom
Almost 4 years using the app
Rebuy replied October 28, 2020

💯 thank you so much for sharing your experience both with our product and our team. This sort of feedback makes a huge difference to us. And it let’s other merchants see how hard we work for our customers. 💪 Highly motivating. Thank you!

Edited August 14, 2020

We were recommended this app by our Client Experience Rep at ReCharge. We have been on Rebuy for 8 Days and we have already realized enough return in - in funnel purchases to justify bringing on ReBuy. There is more automation that we have yet to turn on that deals with Churn and other in funnel flows. John, James and Dylan (and the whole ReBuy Team) have been ultra responsive and fun to work with. Bunch of apps on Shopify but there are a handful that are must haves for certain business models - ReBuy is certainly on of these applications!

Best Bully Sticks
United States
Almost 4 years using the app
Rebuy replied August 14, 2020

Yeah buddy! Thank you so much Rick and the entire team at Best Bully Sticks! You guys have been awesome to work with. And there's a lot more we can do. Let's keep it going. Cheers and have a terrific weekend! Thank you! 🙏 👋

Edited January 28, 2021

We've had increased sales by using Rebuy and their customer service is always quick to answer. They tend to already have plenty of help docs to help walk you through things, but are ready to help with whatever if they don't. We're still working our way through trying out all the features, but so far so good!

Vital Plan
United States
Over 3 years using the app
Rebuy replied January 28, 2021

Thank you so much For taking the time to leave a 5 star review and giving us a chance to help grow your business!! 🙏 yahoo!!

May 20, 2021

In our top 3 apps for Shopify success! Fantastic product, huge functionality, and the team gave us 1-2-1 time to implement! Must have on Shopify! Strauss was awesome so thank you guys

Amino
United Kingdom
Over 3 years using the app
March 26, 2021

Rebuy was extremely simple to setup and implement immediately! Their team provides exceptional customer support and is available to help anytime - amazing communication.

theory11
United States
Over 3 years using the app
March 5, 2024

Rebuy has been a massive help with increasing our AOV after just installing smart cart. We've added a post purchase upsell and are excited to see how it performs. Recently, we had a theme issue outside of Rebuy's control - however Nam and our success manager Max went out of their way to resolve the issue at midnight eastern time. Thank you for all the help and support you guys rock!

loveclosely
Canada
Rebuy replied March 8, 2024

We're thrilled to hear about the positive impact Rebuy has had on your AOV, and we're just as excited to see the results of your post-purchase upsell! 🚀 It's wonderful to hear that Nam and Max were able to assist you, even outside of our usual scope. Going the extra mile, no matter the hour, is what we're here for. Thanks for the shoutout, and remember, we're always here to support you. You rock too! 🌟