Reviews (763)

Overall rating
4.8
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting average order value and conversion rates through personalized recommendations and upsells. Features include AI-powered suggestions, smart carts, and customizable upsell widgets, with support for A/B testing and dynamic merchandising. Reviewers praise the responsive support team for their assistance in setup and optimization, noting significant enhancements in sales and customer shopping experiences.

April 11, 2024

Support team is super helpful, really good app, and constantly innovating.

Brew Blue
Australia
Over 2 years using the app
Rebuy replied April 19, 2024

Thank you for your positive feedback! 😊 We're delighted to hear that you appreciate the support and innovations our app brings. We'll keep working hard to deliver great service and new features!

January 16, 2024

Very helpful team and an excellent app for use on e-commerce stores!

Beauty Affairs
Australia
Over 1 year using the app
Rebuy replied January 19, 2024

Thank you for your positive feedback! 🌟 We're delighted to hear that you find our team helpful and our app excellent for e-commerce. Your satisfaction is our top priority, and we're committed to continuing to provide great service and support. Happy selling! 💼🛍️👍

January 30, 2024

What a scammers. Tried them twice (talking about giving a second chance). Support is close to non-existing. Trying to reach, but talking to a bot, not connecting to human. Simple question: what is the billing of 300+ euros for? Impossible to get an answer. Never worked properly in the cart, had to disable. Also used for AI recommendations (shady in my opinion - is there really any AI learning, or just a fancy word used?) and "recently viewed items"). To pay 300+ euros a month for it - fancy, at least.

OBUOLYS
Lithuania
3 months using the app
Rebuy replied January 31, 2024

Update - We have attempted to reach you multiple times to discuss without response. If you would like to touch base then please don't hesitate to reach out. Thank you!

Our apologies for the troubles you've encountered. It's clear how upsetting this situation must be. Rest assured, we're taking your feedback to heart and are dedicated to enhancing your experience. We'll dive into the matter and reach out to discuss further. We want to be sure to make things right!

February 28, 2024

Has generated a great ROI for us, particularly helping to lift AOV and convert buyers to subscribers. Implementation and customer support was great too, very responsive and easy to deal with. Highly recommend.

Chief Nutrition
Australia
7 months using the app
Rebuy replied March 1, 2024

We are thrilled to hear about your ROI and success with Rebuy! 🎉 Glad our support and ease of use stood out. Thanks for the recommendation! Here's to more success together. 🌟

February 15, 2024

Tom was really helpful in customizing the widgets to how I wanted. He is also very friendly and nice. App works very well 5 Stars!

Leg Avenue
United States
About 1 month using the app
Rebuy replied February 23, 2024

Fantastic to hear, thank you for the 5-star review! We're glad Tom could assist in tailoring the widgets to your liking, and that his friendly service made your experience even better. Your satisfaction is our top priority at Rebuy!

January 22, 2024

Rebuy started out awesome, but it has gotten so buggy, laggy, unpredictable and unreliable. It seems like every week we are fixing something, troubleshooting something, or digging up more issues specifically with rebuy. Hopefully they can get it working better, but as of now I would avoid it.

fishskyn
United States
7 months using the app
Rebuy replied January 24, 2024

Update - We have attempted to reach you multiple times to discuss without response. If you would like to touch base then please don't hesitate to reach out. Thank you!

Hello, and thanks so much for your candid feedback. It's disappointing to hear about the troubles you've been having with our app. We're on it, though! Your experience matters a lot to us, and we're eager to sort this out. We are gathering all the details related to your store and will be in touch to further discuss the matters at hand. Thanks so much for your patience and understanding.

March 27, 2024

We're technically still in trial but the results speak for themselves. We might submit a followup review after some more time. So far, we're all pleased with the performance, the service and all the support.

Pet Honesty
United States
27 days using the app
Rebuy replied March 29, 2024

Thank you for taking the time to share your initial thoughts during the trial period! It's wonderful to hear that you're already seeing promising results with our service and support. Your satisfaction is our top priority, and we're eager to continue proving our value to you. We look forward to your follow-up review and to serving you even more successfully in the time to come. Here's to a fruitful partnership ahead! 🌱🚀

February 15, 2024

I spoke with one Lady Tamanna for my pb and she give very very good customer service really appreciate
Thank you

Vitadibella ltd
United Kingdom
About 2 months using the app
Rebuy replied February 23, 2024

We're thrilled to hear Tamanna made your experience with us so positive! 🌟 Your appreciation means the world to us and we'll be sure to pass your kind words along to her. Thank you for choosing Rebuy!

March 13, 2024

Absolutely love this app! Great customer service from Lam. Always standby and helpful!!

The Littl
Australia
5 months using the app
Rebuy replied March 22, 2024

Thrilled to hear you're loving the app and that Lam delivered top-notch service! 🌟 Our team is always here to support you. Thanks for sharing your positive experience, and we can't wait to continue impressing you.

March 12, 2024

Rich M. was an incredible help to us getting our Rebuy widgets optimized. Super helpful & highly recommended

Neon Cowboys
United States
5 months using the app
Rebuy replied March 14, 2024

We're delighted to hear about your positive experience with Rich M.! 🌟 His dedication to optimizing Rebuy widgets and ensuring your satisfaction is what makes us proud. Thank you for taking the time to recommend our services. We'll be sure to pass along your kudos to Rich. Looking forward to assisting you further and achieving even greater success together! 🛠💫