Reviews (763)

Overall rating
4.8
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting average order value and conversion rates through personalized recommendations and upsells. Features include AI-powered suggestions, smart carts, and customizable upsell widgets, with support for A/B testing and dynamic merchandising. Reviewers praise the responsive support team for their assistance in setup and optimization, noting significant enhancements in sales and customer shopping experiences.

March 1, 2023

I joined my current business without experience in Rebuy, but having used them for a year and setting extremely competitive targets for the Rebuy team, they have exceeded all expectations. Janet, Aaron and the rest of the team have been instrumental in increasing our revenue from rebuy from a high 3-figure sum to a healthy sum in the tens of thousands. They are now considered a 'crucial' app in our e-commerce stack, even on our headless sites.

Every time we've given feedback, suggestions or bugs, the team has been extremely responsive. I'm looking forward to using them even more in the future.

Feel
United Kingdom
Over 4 years using the app
Rebuy replied March 1, 2023

We are very appreciative of your positive assessment! Your input motivates us to maintain our high quality product and customer service. If there is anything we can do to assist you and your organization, please don't hesitate to contact us! Janet and Aaron are top notch here at Rebuy and appreciate you calling them out!

Edited June 30, 2020

I had been looking for an intelligent upsell/cross-sell solution that would still allow for customization and fit the nuances of our product offering. Rebuy came highly recommended from other Shopify+ store owners I know.

Support from the dev team is without comparison. These guys are responsive and intelligent. They have gone above and beyond to understand our needs, customize a solution, and help us utilize the recommendations in ways that immediately had a positive impact on our bottom line. The take-rate on our upsells is incredible, and we've just started tapping into the potential of the app.

I can't wait to see where these guys go from here. I know they're constantly improving and rolling out new features based on real-world customer feedback. I'd give 10 stars if possible.

Roma Designer Jewelry (RDJ, LLC)
United States
Over 4 years using the app
Rebuy replied July 6, 2020

You guys have been AWESOME to work with! Thank you for sharing such a positive review!! This makes a HUGE difference to our team and helps us to continue to scale our business. You guys have been super fun to work with and we look forward to doing everything we can to help support your business and help you grow year over year for many many years to come! Cheers! 👋

June 18, 2020

You definitely get the white-glove service working with Rebuy! Our team is always skeptical about working with another Shopify app/partner but we have been absolutely blown away by not only the capabilities Rebuy has to offer but also the level of support.

Because of Rebuy, we are now able to offer one-time add ons on our ReCharge checkout and have seen an insane adoption rate. There's never a shortage of new features the team has up their sleeve. They constantly keep us on our toes and have us thinking of new ways to optimize our subscription model.

We're looking forward to continuing to work with and innovating our subscription experience with the Rebuy team!

Pura Vida Bracelets
United States
Over 4 years using the app
Rebuy replied June 18, 2020

Thank you Pura Vida!! You guys have been so much fun to work with!! It’s been a huge feather in our cap and honor to get the chance to work with you and your team and we’re only starting to scratch the surface of what’s possible!! So cheers to that and many more years of working together rewriting the ecomm game and providing exceptional customer experiences for users across the globe! 🌏 Thank you Pura Vida!! 🙏👋😃

Edited February 28, 2023

Fantastic product. Aaron on the team was extremely professional, and helped me to setup upsells and an improved cart to my desired specifications. More to do, and I know the team will be there to support!

Tenzo Matcha
United States
About 4 years using the app
Rebuy replied May 29, 2020

❤️ 🙌 @dylan 👋

October 8, 2021

Great well rounded application. Has lots of features you can add to your store. Amazing support always there to help you set it up as well

Coral Toothpaste
United States
About 4 years using the app
Edited October 15, 2019

I used this app for my recommended product blocks https://benicci.com/products/detailed-paint-brush-set-of-15
It works fine. When I faced a difficulty due to my youtube embed code on product gallery I pinged rebuy support.. they helped me immidiatly. Superb! I really recommend it :-)

Benicci
United States
Almost 4 years using the app
Rebuy replied October 15, 2019

Thank you for your feedback! We appreciate it! We are very happy to have been able to help. Again, thank you! 🙌

October 28, 2020

First off, this app is advanced stuff. The flexibility is unreal, and one of if not the best upsell app out there. But even better is the degree the support team Dylan and the rest will go to to customize and work their magic so that everything fits your brand and styling properly. Amazing company, amazing app, and we already see incredible results.

ÉLÉVATIONE
United Kingdom
Almost 4 years using the app
Rebuy replied October 28, 2020

💯 thank you so much for sharing your experience both with our product and our team. This sort of feedback makes a huge difference to us. And it let’s other merchants see how hard we work for our customers. 💪 Highly motivating. Thank you!

May 20, 2021

In our top 3 apps for Shopify success! Fantastic product, huge functionality, and the team gave us 1-2-1 time to implement! Must have on Shopify! Strauss was awesome so thank you guys

Amino
United Kingdom
Over 3 years using the app
March 26, 2021

Rebuy was extremely simple to setup and implement immediately! Their team provides exceptional customer support and is available to help anytime - amazing communication.

theory11
United States
Over 3 years using the app
December 3, 2019

Super easy to set up, nice interface. Looking forward to seeing results hit the shopping carts. Developers answered my questions very quickly, very happy so far.

The Chilli Effect
Australia
Over 3 years using the app
Rebuy replied December 3, 2019

Terrific! Thanks for the feedback and positive review. Please feel to reach out to us again at any point in the future. - From all of us here at Rebuy