Reviews (786)

Overall rating
4.8
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting average order value and conversion rates through effective upselling, cross-selling, and personalization. They praise its AI-powered recommendations, customizable widgets, and smart cart features, all within a user-friendly interface that integrates smoothly with Shopify. Exceptional customer support is also frequently highlighted, with a team that provides responsive, knowledgeable assistance and strategic advice.

May 24, 2019

We've been using Rebuy now for 7 months and it's helped significantly to boost AOV and repeat sales. It's one of our key e-commerce apps and works with some of our other top apps like ReCharge Subscriptions. We use the one-time order follow up feature to drive repeat sales and sell new subscriptions and the intelligent cross selling feature to drive increased engagement and add to carts from our product pages. Customer service has been top notch. Fast and professional. Highly recommended.

- Primal Kitchen, Shopify Plus

Primal Kitchen
United States
Over 5 years using the app
Rebuy replied May 27, 2019

Thank you Primal Kitchen for the 5 star review! Thank you for the positive feedback! Hearing from merchants about what works makes a big difference to all of us here at Rebuy. We listen to every piece of feedback we get. We double down on what's working and fix what's not. Terrific job leveraging Rebuy's full feature set; maximizing revenue growth, boosting customer engagement, and increasing AOV. 👏 Automating order follow ups, cross selling, and upselling. Again, nice work and thanks for the 5 star review.

- The Rebuy Team

January 16, 2024

This app has been a game-changer for us! Our average order value skyrocketed by a remarkable 10%, all thanks to its seamless cross-selling and upselling features. The team behind it is incredibly helpful, always going above and beyond to deliver excellent customer service. Remarkably, they even crafted custom code snippets to perfectly align with our specific needs. Highly recommend!

You Know Who's
United Kingdom
2 months using the app
Rebuy replied January 19, 2024

Wow, what fantastic news to hear that our app has significantly boosted your average order value by 10%! 🚀 It's our pleasure to provide solutions to meet your unique needs. Your high recommendation and acknowledgement of our team's dedication to excellent customer service truly mean a lot to us. Here's to more success together! 🌟💻📈

Edited August 18, 2020

The Rebuy team is amazing and the Rebuy app has been a great revenue driver for Kopari. Postive ROI since launch - the automated order follow up emails have been huge. Excited to launch checkout cross-sells!

Kopari Beauty
United States
Over 4 years using the app
Rebuy replied April 22, 2020

That’s awesome!! 🙌 Thank you for sharing!! There’s a lot more we can do too!! Aloha! 👋

March 1, 2023

I joined my current business without experience in Rebuy, but having used them for a year and setting extremely competitive targets for the Rebuy team, they have exceeded all expectations. Janet, Aaron and the rest of the team have been instrumental in increasing our revenue from rebuy from a high 3-figure sum to a healthy sum in the tens of thousands. They are now considered a 'crucial' app in our e-commerce stack, even on our headless sites.

Every time we've given feedback, suggestions or bugs, the team has been extremely responsive. I'm looking forward to using them even more in the future.

Feel
United Kingdom
Over 4 years using the app
Rebuy replied March 1, 2023

We are very appreciative of your positive assessment! Your input motivates us to maintain our high quality product and customer service. If there is anything we can do to assist you and your organization, please don't hesitate to contact us! Janet and Aaron are top notch here at Rebuy and appreciate you calling them out!

Edited June 30, 2020

I had been looking for an intelligent upsell/cross-sell solution that would still allow for customization and fit the nuances of our product offering. Rebuy came highly recommended from other Shopify+ store owners I know.

Support from the dev team is without comparison. These guys are responsive and intelligent. They have gone above and beyond to understand our needs, customize a solution, and help us utilize the recommendations in ways that immediately had a positive impact on our bottom line. The take-rate on our upsells is incredible, and we've just started tapping into the potential of the app.

I can't wait to see where these guys go from here. I know they're constantly improving and rolling out new features based on real-world customer feedback. I'd give 10 stars if possible.

Roma Designer Jewelry (RDJ, LLC)
United States
Over 4 years using the app
Rebuy replied July 6, 2020

You guys have been AWESOME to work with! Thank you for sharing such a positive review!! This makes a HUGE difference to our team and helps us to continue to scale our business. You guys have been super fun to work with and we look forward to doing everything we can to help support your business and help you grow year over year for many many years to come! Cheers! 👋

June 18, 2020

You definitely get the white-glove service working with Rebuy! Our team is always skeptical about working with another Shopify app/partner but we have been absolutely blown away by not only the capabilities Rebuy has to offer but also the level of support.

Because of Rebuy, we are now able to offer one-time add ons on our ReCharge checkout and have seen an insane adoption rate. There's never a shortage of new features the team has up their sleeve. They constantly keep us on our toes and have us thinking of new ways to optimize our subscription model.

We're looking forward to continuing to work with and innovating our subscription experience with the Rebuy team!

Pura Vida Bracelets
United States
Over 4 years using the app
Rebuy replied June 18, 2020

Thank you Pura Vida!! You guys have been so much fun to work with!! It’s been a huge feather in our cap and honor to get the chance to work with you and your team and we’re only starting to scratch the surface of what’s possible!! So cheers to that and many more years of working together rewriting the ecomm game and providing exceptional customer experiences for users across the globe! 🌏 Thank you Pura Vida!! 🙏👋😃

September 23, 2020

One week in and I'm already seeing amazing results. Definitely the most revenue-impacting app that I have running. Annualized, according to the first week's trend, it will bring in 200k+ additional revenue each year and will most likely increase substantially as traffic also will increase. Store currently has 4 to 5,000 orders per month. I was struggling to find more reasons to keep Shopify Plus besides the lower transaction fees, and this is it it! This will be about 14.2k additional rev after I pay the app fee of $450/month + shopify plus fee $2000/month. No brainer, basically free money since the customer is already checking out. Increased AOV and bottom line. Not to mention Dylan and John were extremely helpful, thorough and fast during the initial set-up. Hands down my favorite app after seeing these results and working with the team there.

Obsession Shapewear
United States
Over 4 years using the app
Rebuy replied September 23, 2020

Cheers to this! 🙌

Edited February 28, 2023

Fantastic product. Aaron on the team was extremely professional, and helped me to setup upsells and an improved cart to my desired specifications. More to do, and I know the team will be there to support!

Tenzo Matcha
United States
About 4 years using the app
Rebuy replied May 29, 2020

❤️ 🙌 @dylan 👋

February 15, 2024

I spoke with one Lady Tamanna for my pb and she give very very good customer service really appreciate
Thank you

Vitadibella ltd
United Kingdom
About 2 months using the app
Rebuy replied February 23, 2024

We're thrilled to hear Tamanna made your experience with us so positive! 🌟 Your appreciation means the world to us and we'll be sure to pass your kind words along to her. Thank you for choosing Rebuy!

October 8, 2021

Great well rounded application. Has lots of features you can add to your store. Amazing support always there to help you set it up as well

Coral Toothpaste
United States
About 4 years using the app