Reviews (763)

Overall rating
4.8
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting average order value and conversion rates through personalized recommendations and upsells. Features include AI-powered suggestions, smart carts, and customizable upsell widgets, with support for A/B testing and dynamic merchandising. Reviewers praise the responsive support team for their assistance in setup and optimization, noting significant enhancements in sales and customer shopping experiences.

December 5, 2023

Keaton at Rebuy was a massive help with building out our Black Friday gift with purchase offer using Smart Cart. He truly went above and beyond to help us build the experience from the ground up - We had a relatively out of the box setup, but we were able to accomplish a super smooth user experience that our customers loved. Rebuy powered over 24,000 free gifts over our sale period with no hiccups at all!

Transparent Labs
United States
Almost 3 years using the app
Rebuy replied December 8, 2023

Your excitement is contagious! 🎉 Huge kudos to Keaton – sounds like he crushed it in making your Black Friday gift with purchase offer a massive hit using Smart Cart. We're thrilled to hear your customers loved it, and the fact that it went hiccup-free over the sale period is music to our ears. Thanks a bunch for sharing your awesome experience! Here's to more success stories together! 🌟

January 3, 2022

So far the service is great and the customer service is even better! Big thank you to Aaron! We felt we were underutilizing the capabilities, but now we see the light. :)

Upful Blends
United States
Almost 3 years using the app
February 10, 2023

We have been working with ReBuy for a couple years now and we are VERY happy with the results! I have to give a big shoutout to our account manager Aiman, who worked with us one on one to build a custom bundle page for our brand. He went above and beyond!

Definitely recommend adding Rebuy to your store if you are looking for a great way to increase AOV and work with people who care about the success of your brand

Benji Sleep
Canada
Almost 3 years using the app
Rebuy replied February 13, 2023

Hi Benji Sleep Team, Thank you for the impressive review! We are happy to hear that you have been having such a wonderful experience with the Rebuy thus far. Aiman is amazing and we are so happy he was able to help you out. Please don't hesitate to reach out should you have any questions :-)

November 24, 2020

Great app for upsells, cross sells, and customizing the checkout on Shopify Plus. The guys working at Rebuy will answer every question that you have and go the extra mile to set up anything that you will need. Big shoutout to Strauss for setting up for us a new Free Gift widget in the busiest week of the year (Black Friday week). Really outstanding customer service.

Cape Diablo
United States
Over 2 years using the app
Rebuy replied November 24, 2020

Strauss is a champion! We are very thankful to have him on our team!!!! Thank you for taking the time to write us a positive review and share your feedback. Makes a huge difference to our team. So, thank you!! 🙏

January 24, 2022

I downloaded this app purely for the post-purchase offer feature but was very happily surprised with many other features of which our website now uses. The Rebuy support team, in particular, are fantastic and always willing to help and solve problems fast. 100% recommend.

PREPD Hydration
Australia
Over 2 years using the app
June 21, 2021

Have already noticed a difference in my AOV after adding in the Smart Cart with product recommendations. The customer support is amazing as well, had my questions answered within a few hours. Highly recommend if you enjoy making money.

Curae Lens
United States
Over 2 years using the app
Edited April 4, 2022

Rebuy is a lot of bang for the buck.

Every frontend app you add to your site will make it slower, so being able to get product recommendations, cart upsells, product addons, checkout upsells, smart cart, post purchase offers AND a link builder, is a great deal.

Pricing


Rebuy also has a very sensible pricing model. Unlike what is common ("$399/mo" flat), your bill depends on your amount of orders. So after a bad month, you pay less, and after a good month, you pay more.

Results


We have used it for less than a month, but during that time, Rebuy can account for 8.92% of our revenue. I expect this to increase over time as we optimize more, aiming for 12-15% or so. This has been for addons, product recommendations, cart upsells, and checkout upsells only.

Support


Not the fastest, but good enough. I had a great onboarding call with an employee who physically wrote down a whole page of notes based on my feedback, and they genuinely care about feedback and their users.

Control


You make the logic for recommendations to a big extent by yourself. This gives good control over which products gets displayed where. The output logic is currently a bit lacking, but I expect that to improve in not long. (you can precisely target any product you like, but determining which products will show up is somewhat limited per 04.04.22)

Conclusion

One of my new favorite apps! I find it surprisingly satisfying to make more logic and addons, it's quite versatile (though with a bit of a learning curve), and you get a lot for what you're paying. Highly recommended.

Hyttefeber
Norway
Over 2 years using the app
February 10, 2022

This is the best App on the Shopify app store! Rebuy has helped my AOV go up by 30%. This app is a game changer!!! Added bonus the customer services is amazing!

Licorice.com
United States
Over 2 years using the app
June 24, 2020

Amazing app and the team is super helpful! They are so responsive and give great ideas and recommendation to increase AOV. Definitely recommend!

Knotty Knickers
Canada
Over 2 years using the app
Rebuy replied June 24, 2020

Thank you so much!! You guys have been awesome to work with and are always pushing the envelope of what’s possible!! Keep it up and THANK YOU for the positive feedback. Makes a HUGE difference to our team. Cheers! 👋

January 14, 2022

Rebuy has been a great tool for our site to help increase AOV. We implemented the Smart Cart which has been great in easing the customer experience and also in cross-merchandising product. The support team is amazing - Aaron was our account supervisor and was super helpful in guiding us on what to implement into our site. Jordan was our technical support and was a huge help in getting everything set up and adjusting for any feedback we had. They're quick to respond to any questions and truly care about optimizing your site experience.

Printfresh
United States
Over 2 years using the app