Reviews (770)

Overall rating
4.8
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting business metrics such as conversions, average order value, and sales. Its AI-powered recommendations enhance customer engagement and increase cart sizes. Features include personalized recommendations, cross-selling, upselling, A/B testing, and customizable widgets. The user-friendly interface and smooth implementation are notable, with a support team praised for responsiveness and helpful strategic insights.

October 11, 2023

I absolutely love REBUY! It has helped me increase revenue so fast. Max Trummer has been great to work with. He personally reached out to me and asked me to schedule a call with him because there were a few things he thought we could do better, and I appreciated his insight and help so much. Big fan of ReBuy!!!

&Collar
United States
Over 2 years using the app
Rebuy replied October 13, 2023

We're over the moon to hear you're loving REBUY and seeing such fast revenue growth! Max Trummer is indeed fantastic, and we're glad to hear he could assist you personally. If you ever need more help or have questions, don't hesitate to get in touch. Happy selling! 😊🚀

Edited April 6, 2021

Great customer service by Jordan S.! He went out of his way to assist me in a timely manner. Super impressed! Sometimes I have experienced some wait time/bad communication but Jordan is fantastic.

Blue Steel Jewelry
United States
Over 2 years using the app
January 26, 2023

By far the best upsell/cross-sell app that we've used! Our AOV has been through the roof since we started using Rebuy and has become a huge percentage of our store revenue. A big thank you to Rich, our Merchant Success Manager. Always available, quick to respond and full of insights on how to improve

Supply
United States
Over 2 years using the app
Rebuy replied January 26, 2023

Thank you for the review! Customer service is a priority for us and we try our hardest to achieve our customer's goals. Your stats are super impressive!! We look forward to helping your business grow 🤩 Please reach out should you ever need anything.

December 8, 2022

All I can say is WOW!!! I've been growing our E-Commerce for a few years now so I've worked with a ton of apps, dev teams, account managers, etc and Rebuy has absolutely blown me away with their knowledge, support, creative and dev work. This app, and more importantly this team, will save me thousands that I would have had to pay to a dev team all while Rebuy increases revenue and the customer experience . Rich is the best account manager I've ever had across ANY app and Emelia is the best dev lead I've ever worked with. Rebuy is a home run for sure!

Michael Bires
Nutrition Faktory Founder/CEO

Nutrition Faktory
United States
Over 2 years using the app
Rebuy replied December 8, 2022

Thank you for the review! We appreciate your feedback!! All the best to you in growing your business and please don’t hesitate to reach out again in the future for any reason.Thanks again. Cheers! 👋

January 5, 2023

Rebuy is a great app. The widgets sometimes need a bit of customization to work exactly like we want but the support team has always been responsive and helpful.

U Beauty
United States
Over 2 years using the app
Rebuy replied January 5, 2023

Thank you so much for taking the time to share your review and positive experience with our app. 🙏 Give us a shout should you ever need any assistance!

November 20, 2023

The system is very robust, but has also been easy to use and allows for quick and easy implementation of incentives to increase AOV. In particular, I was VERY impressed with their support staff. We had a quick turn around on a unique feature we wanted to implement and their team sprang into action and was incredibly communicative throughout the process. Janet and Isaac in particular went above and beyond (including responding over the weekend) to ensure our promo was live for Black Friday sales. Great team along with the product

Warstic
United States
Over 2 years using the app
Rebuy replied November 24, 2023

We appreciate your kind words about our team and the product. If you ever need more assistance or have questions, don't hesitate to reach out. We're here to support your success! 😊

July 27, 2021

Rebuy offers so many different options to optimize the checkout and create non-possible upsells. It's a must have for every professional eCom Seller!

Doggykingdom
Austria
Over 2 years using the app
August 7, 2022

Thus far this app has done well for us without really any stressful work involved. Have tried all the others out there and this is the easiest so far (and rewarding). Ian is our rep that helped onboard when we signed up for the first platform, also helped do more work and teaching when we signed up for the shopify plus platform as well. He did an awesome job to say the least. I do wish so options were easier to edit sizes of (like the upsale product images bigger vs the words) on the page, but that is just because I'm petty about the website looking the best ha. Very glad we are using this app now and look forward to seeing what Rebuy does this holiday season on the website!

Combat Iron Apparel™
United States
Over 2 years using the app
Rebuy replied August 8, 2022

Thanks for the great review! We are excited that you had a positive experience with our team and the app so far. We look forward to a great partnership with the Combat Iron Apparel™ brand!!

October 31, 2022

Best customer service! Their team is very responsive and helpful. The app works very well too. We love using it!

Candela Mamajuana
United States
Over 2 years using the app
Rebuy replied November 1, 2022

Thank you so much for the magnificent review! We are happy to hear that you have been having such a great experience with Rebuy!

Please let us know if there is anything else we can do to help aid in your continued success!

September 26, 2023

Keaton R over at Rebuy--- what a gem! It is incredible and so rare to have an account manager give sh*t about your company and help walk through solutions that will actually create lift- and the knowledge he has- amazing. Where most companies abandon shop owners at critical juncture points with support, Rebuy has doubled down to roll up their sleeves with us.

Darn Good Yarn
United States
Over 2 years using the app
Rebuy replied September 29, 2023

We're thrilled to hear about your fantastic experience with Keaton R at Rebuy! We take immense pride in our team's dedication, and it's truly rewarding to know that Keaton's expertise made a positive impact on your business. We're committed to being there for our clients, rolling up our sleeves, and ensuring your success every step of the way.