Reviews (763)

Overall rating
4.8
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting average order value and conversion rates through personalized recommendations and upsells. Features include AI-powered suggestions, smart carts, and customizable upsell widgets, with support for A/B testing and dynamic merchandising. Reviewers praise the responsive support team for their assistance in setup and optimization, noting significant enhancements in sales and customer shopping experiences.

November 13, 2023

Rebuy and their support team is great! so many options and flexibility not only from an out-the-box standpoint, but custom solutions for any merchants needs! Would 10/10 recommend!

glamnetic
United States
Over 1 year using the app
Rebuy replied November 17, 2023

We're delighted to hear you're loving Rebuy and our support team! Thanks a ton for the 10/10 recommendation! If you ever have more feedback or need assistance, we're here for you! 😊

October 28, 2023

Tom from Customer Service was awesome. Fixed our issue within 24 hours. Best customer service in the industry.

The Pink a la Mode
United States
Over 1 year using the app
Rebuy replied October 30, 2023

That's fantastic to hear! We're ecstatic to hear that Tom could assist you promptly and efficiently. We aim to provide the best customer service, and we're glad to know we hit the mark for you. If you ever need more help or have further questions, feel free to reach out. Thanks for your kind words! 😊🌟👏

August 11, 2022

Good app with good customer service! I love how Isaac helped us to fix the issue without thoroughly explaining what was happening. The fact that he gave some examples made it easier.

Vastitch
United States
Over 1 year using the app
Rebuy replied August 11, 2022

Thanks for the great review! We are so glad that you are having a phenomenal experience with the app and the support! We look forward to watching your future success :-)

Edited December 7, 2022

We started with Rebuy in early 2021 when we had Strauss help us get it all set up. It’s been phenomenal for increasing AOV. Then, we did a major website update I needed Rebuy help! Rebuy was on the spot with their Live Tech team on BLACK FRIDAY! I got the help I needed for BFCM, and then I was lucky enough to get a call scheduled with Rich so I could learn all the NEW features Rebuy has built since early 2021 [because they have TONS OF NEW features]. Let me say: Everyone NEEDS a Rich to help you max out your value with Rebuy. He’s smart, funny, quick, and MAN, he can teach you how to leverage Rebuy FAST! Get Rebuy and then sit back and be amazed at their Tech team, service, knowledge, and increased AOV!

Holistic Habitat
United States
Over 1 year using the app
Rebuy replied March 25, 2021

Wait and watch the money bags 💰 flow in! Yahoo! Your customers will greatly appreciate the heightened UX and on site personalization and will certainly buy more as a result and appreciate the upgraded UX! Let's go! 🐎

February 28, 2023

Rebuy is a great app. It has allowed us to customize our checkout, cart and post purchase pages. They have a really good team dedicated to helping us use the application to grow our revenue. I would recommend this to any serious ecommerce DTC business.

Section 119
United States
Over 1 year using the app
Rebuy replied February 28, 2023

We are so grateful for your awesome review! Your feedback encourages us to keep up our exceptional standards in our product and customer service. If there is anything we can do to help you and your business, please don't hesitate to reach out!

July 12, 2021

Rebuy is a must-have for anyone looking to increase their AOV. There are numerous upsell/cross-sell features in the app that are all customizable based on your product, brand and customer demo. The support team is also A++. Dylan was a rock star helping us with the setup and continues to give us valuable feedback on how to optimize the app for driving higher upsells/cross-sells. We’re seeing an immediate uptick in AOV after launching the app. 100% recommend.

FLAUNT
United States
Over 1 year using the app
October 18, 2021

Rebuy is the most versatile upselling app I've ever tried and even more than we could custom build in house. Support is incredible, there are so many customization options and they really get what it takes to increase AOV while adding value to the customer. Bottom line Rebuy has increased our AOV by 22% immediately and I highly recommend it.

goPure Beauty
United States
Over 1 year using the app
August 16, 2023

First of all, customer service is second to none. They are quick to respond, and they have so much expertise in customizing your cart. The app itself is also amazing. The upsells, crossells are fantastic. Works great and would recommend to anyone.

Henry’s House Of Coffee
United States
Over 1 year using the app
Rebuy replied August 18, 2023

Thank you so much for your wonderful feedback! We're thrilled that our customer service has left such a positive impression on you, and we're always here to assist. It's fantastic to hear that you're enjoying our app and its features, including the upsells and crossells. Your recommendation means the world to us – we'll keep working hard to provide you and others with an amazing experience!

Edited February 2, 2023

In LOVE with the rebuy app! Rebuy has really helped boost our overall AOV and UPT over the years with the many plug and play widgets that they offer. With rebuy, our merchandising and marketing teams are able to personalize the shopping experience by offering upsell/cross-sell opportunities at multiple touch points within the user journey.

Also, Suki Abdulla is the absolute BEST rep ever! She's really supported us with setup with additional widgets that we want to implement.

12th Tribe
United States
Over 1 year using the app
Rebuy replied January 31, 2023

Thank you for your great review! We couldn't agree more. Suki is amazing!!! Let us know if there is anything we can help with in the future. 😁

September 16, 2022

swiss army knife app., AND great support crew to back it up! You're crazy if you are not using Rebuy

SaltWrap
United States
Over 1 year using the app
Rebuy replied September 16, 2022

Hey SaltWrap Team!

Thank you for the grand review! We are happy to hear that you are having such a great experience with the Rebuy app and our Team. Please don't hesitate to reach out should you ever have any questions :-)