Reviews (763)

Overall rating
4.8
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting average order value and conversion rates through personalized recommendations and upsells. Features include AI-powered suggestions, smart carts, and customizable upsell widgets, with support for A/B testing and dynamic merchandising. Reviewers praise the responsive support team for their assistance in setup and optimization, noting significant enhancements in sales and customer shopping experiences.

Edited December 1, 2021

Brilliant app, literally. We've been aware of Rebuy for a year and now got the opportunity to try it. One thing I would point out is that the conversion rate increased massively. We have a relatively small number of SKUs, but customization and ai-powered recommendations mean we can make the most out of what the checkout & cart page can offer. The app is easy to install, but the initial setup is a bit difficult. The great thing is, Rebuy has fantastic support and helps us establish the app from A to Z. I want to especially mention Nick who helped and still is helping us. Great product and great support. Plus, ReCharge integration. Highly recommend it to any merchant who wants to lift their conversion rate. The ROI is pretty decent.

Seoulbox
United Kingdom
Over 1 year using the app
January 10, 2023

This app is a game changer for my supplement brand! Before Rebuy I had to manage 3+ apps just to accomplish everything I wanted to do, and none of theme delivered the results expected or were as easy to use as Rebuy.

Support is A+ too. Tom and his entire team were able to help me with a theme issue quickly and efficiently.

As a small business owner who builds and does everything himself, I couldn't ask for a better app.

SteelFit USA
United States
Over 1 year using the app
Rebuy replied January 11, 2023

Thank you for the review! Customer service is #1 for us and we try our hardest to achieve our customer's goals. Please let us know if there is ever anything else we can help with 😀

November 27, 2023

The app works great, but we had a few bugs with getting a Gift With Purchase offer live for Black Friday. The customer service team was amazing- fixing it almost immediately ON THANKSGIVING EVENING! We appreciate the great customer service!

Fontana Candle Co
United States
20 days using the app
Rebuy replied December 1, 2023

Thrilled you're loving the app! Sorry about the Black Friday hiccups, but we're stoked our customer service team saved the day on Thanksgiving evening. Your shoutout means the world to us – thanks a million!

August 11, 2022

Good app with good customer service! I love how Isaac helped us to fix the issue without thoroughly explaining what was happening. The fact that he gave some examples made it easier.

Vastitch
United States
Over 1 year using the app
Rebuy replied August 11, 2022

Thanks for the great review! We are so glad that you are having a phenomenal experience with the app and the support! We look forward to watching your future success :-)

Edited December 7, 2022

We started with Rebuy in early 2021 when we had Strauss help us get it all set up. It’s been phenomenal for increasing AOV. Then, we did a major website update I needed Rebuy help! Rebuy was on the spot with their Live Tech team on BLACK FRIDAY! I got the help I needed for BFCM, and then I was lucky enough to get a call scheduled with Rich so I could learn all the NEW features Rebuy has built since early 2021 [because they have TONS OF NEW features]. Let me say: Everyone NEEDS a Rich to help you max out your value with Rebuy. He’s smart, funny, quick, and MAN, he can teach you how to leverage Rebuy FAST! Get Rebuy and then sit back and be amazed at their Tech team, service, knowledge, and increased AOV!

Holistic Habitat
United States
Over 1 year using the app
Rebuy replied March 25, 2021

Wait and watch the money bags 💰 flow in! Yahoo! Your customers will greatly appreciate the heightened UX and on site personalization and will certainly buy more as a result and appreciate the upgraded UX! Let's go! 🐎

February 28, 2023

Rebuy is a great app. It has allowed us to customize our checkout, cart and post purchase pages. They have a really good team dedicated to helping us use the application to grow our revenue. I would recommend this to any serious ecommerce DTC business.

Section 119
United States
Over 1 year using the app
Rebuy replied February 28, 2023

We are so grateful for your awesome review! Your feedback encourages us to keep up our exceptional standards in our product and customer service. If there is anything we can do to help you and your business, please don't hesitate to reach out!

July 12, 2021

Rebuy is a must-have for anyone looking to increase their AOV. There are numerous upsell/cross-sell features in the app that are all customizable based on your product, brand and customer demo. The support team is also A++. Dylan was a rock star helping us with the setup and continues to give us valuable feedback on how to optimize the app for driving higher upsells/cross-sells. We’re seeing an immediate uptick in AOV after launching the app. 100% recommend.

FLAUNT
United States
Over 1 year using the app
October 18, 2021

Rebuy is the most versatile upselling app I've ever tried and even more than we could custom build in house. Support is incredible, there are so many customization options and they really get what it takes to increase AOV while adding value to the customer. Bottom line Rebuy has increased our AOV by 22% immediately and I highly recommend it.

goPure Beauty
United States
Over 1 year using the app
Edited February 2, 2023

In LOVE with the rebuy app! Rebuy has really helped boost our overall AOV and UPT over the years with the many plug and play widgets that they offer. With rebuy, our merchandising and marketing teams are able to personalize the shopping experience by offering upsell/cross-sell opportunities at multiple touch points within the user journey.

Also, Suki Abdulla is the absolute BEST rep ever! She's really supported us with setup with additional widgets that we want to implement.

12th Tribe
United States
Over 1 year using the app
Rebuy replied January 31, 2023

Thank you for your great review! We couldn't agree more. Suki is amazing!!! Let us know if there is anything we can help with in the future. 😁

September 16, 2022

swiss army knife app., AND great support crew to back it up! You're crazy if you are not using Rebuy

SaltWrap
United States
Over 1 year using the app
Rebuy replied September 16, 2022

Hey SaltWrap Team!

Thank you for the grand review! We are happy to hear that you are having such a great experience with the Rebuy app and our Team. Please don't hesitate to reach out should you ever have any questions :-)