Reviews (741)

Overall rating
4.8
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting average order value and sales through effective upselling, cross-selling, and smart cart features. They praise the exceptional customer support, noting the responsive and knowledgeable team. The app's robust customization options allow for tailored shopping experiences and easy integration with other platforms. The intuitive user interface aids in implementing sales strategies efficiently. Additionally, valuable analytics help track performance and inform decision-making, with continuous updates enhancing the app's functionality. Merchants report a positive return on investment, with increased sales and customer engagement.

November 21, 2022

L'outil smart cart améliore considérablement l'expérience d'achat super rapidement. Cela jumelé avec les autres multiples possibilités font de Rebuy un incontournable pour notre site web!

Perlimpinpin
Canada
8 months using the app
Rebuy replied November 21, 2022

Merci beaucoup pour la bonne critique! Nous sommes ravis d'apprendre votre succès !

September 21, 2022

It’s a really amazing app! The learning curve is super steep but when you get how the system is setup it gives you awesome possibilities!

TacNGear
Sweden
8 months using the app
Rebuy replied September 21, 2022

Thanks so much for the review! We are so happy that you are having a great experience with Rebuy and we are excited to see your future success!

June 1, 2023

Rebuy has been amazing so far. I've been dealing with team members Nathen and Reza and these guys are first class. Great communicators, very patient, sincere and genuine. Such a pleasure working with them. I've tried other similar products and never received this level of service. Thanks guys, keep up the great work.

Marten G

Hand and Paw Project™
Canada
8 months using the app
Rebuy replied June 1, 2023

Thank you so much for taking the time to share your experience with Rebuy! We believe that delivering outstanding customer service is crucial, and we're delighted that our efforts have made a positive impact on your experience.

If you ever have any questions, concerns, or need further assistance, please don't hesitate to reach out!

September 7, 2023

The app has very good features like Shop the Look or Upselling. The customer support is excellent, very fast and helpful. However, one disadvantage is that you have to create a separate account for each sub-store.

namuk North America
United States
8 months using the app
Rebuy replied September 11, 2023

Wow, thank you for your wonderful feedback! We're absolutely pumped that you're enjoying our features, and we take great pride in our lightning-fast and helpful customer support team. We totally get how creating separate accounts for sub-stores can be a bit of a hassle, and we're actively working on making our platform even more user-friendly based on valuable input like yours. Rest assured, we're dedicated to enhancing customer experience, so keep an eye out for some exciting updates in the pipeline! 😊🛍️

Edited June 10, 2020

Love this app! The support team was excellent. Upgraded my theme with gorgeous up-sell functions! Would recommend! :)

The Pretty Smart Food Co
United Kingdom
8 months using the app
Rebuy replied June 18, 2020

Thank you for the feedback!! We have some killer marketing automation features that are also worth a look!! So cool to have you guys onboard! We appreciate your business and the positive feedback. Thank you!

March 11, 2022

App is amazing and support even more so. Quick to respond and the app drives revenue by increasing AOV and more

Baraka Impact
Canada
8 months using the app
September 16, 2023

RICH was an amazing help getting our cart up and running! I was a bit confused and after sending him an email he set up a call with me same day! He got me sorted that very same day, walked me through every aspect of the app, and worked with his team to get us fully launched the very same day (This all happened on a Friday). Very glad to be in capable, caring, and responsive hands. I would 100% recommend. I heard about Rebuy through a marketing group that I'm in, in which they are highly recommended.

Black Dog Overland
United States
8 months using the app
Rebuy replied September 18, 2023

Thank you for your glowing feedback! We're delighted to hear that Rich provided such outstanding support and that we could get you up and running so quickly. We're committed to ensuring you have a smooth and successful experience with Rebuy, and we truly appreciate your recommendation.

November 6, 2023

Moe who i dealt with in regards to setting up our Cart, was amazing, sorted all our customisations straight away, within 15 minutes of our chat we had our cart on a basic level look how we needed it to launch on our site! Great Support

Meatsupermarket.com
United Kingdom
7 months using the app
Rebuy replied November 13, 2023

That's fantastic to hear about your experience with Moe! We're thrilled that he could swiftly address your customizations and get your cart set up just the way you wanted it. If you ever need more help or have further questions, feel free to reach out. We're here to support you! 😊🛠️🚀

Edited March 6, 2023

Customer service is very helpful and timely. We were able to accomplish exactly what we were trying to achieve with prompt customer support.

The POWER of Elderberries
United States
8 months using the app
Rebuy replied August 25, 2022

Hi POWER of Elderberries team!

Thanks so much for the review. We couldn't be happier that you are enjoying the app and the support! We are looking forward to watching your store thrive with the power of Rebuy!!

May 24, 2019

We've been using Rebuy now for 7 months and it's helped significantly to boost AOV and repeat sales. It's one of our key e-commerce apps and works with some of our other top apps like ReCharge Subscriptions. We use the one-time order follow up feature to drive repeat sales and sell new subscriptions and the intelligent cross selling feature to drive increased engagement and add to carts from our product pages. Customer service has been top notch. Fast and professional. Highly recommended.

- Primal Kitchen, Shopify Plus

Primal Kitchen
United States
7 months using the app
Rebuy replied May 27, 2019

Thank you Primal Kitchen for the 5 star review! Thank you for the positive feedback! Hearing from merchants about what works makes a big difference to all of us here at Rebuy. We listen to every piece of feedback we get. We double down on what's working and fix what's not. Terrific job leveraging Rebuy's full feature set; maximizing revenue growth, boosting customer engagement, and increasing AOV. 👏 Automating order follow ups, cross selling, and upselling. Again, nice work and thanks for the 5 star review.

- The Rebuy Team