Rebuy Personalization Engine , 665 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for its ability to boost average order value and conversion rates through features like upselling, cross-selling, and smart cart. They praise its user-friendly interface, seamless Shopify integration, and capacity to handle high traffic volumes. Many have seen sales improvements and enhanced customer experience. The support team is noted for their quick response and assistance. Merchants also value the detailed analytics, custom coding capabilities, and smooth post-purchase experience it offers. Some find the pricing fair for the value it delivers.
Refine
-
By rating
We signed a launch contract on 15th September and expected to go live with a solution 2 weeks later. It's now 60 days later and our job is moving at a glacial pace. Communication is poor with our launch manager and is made worse by the time difference with the EU. Update 17th Nov 2022 - The ReBuy team worked though our issues and helped get us live today. Based on today's help and quick response to my negative review I'm happy to update my feedback from 1/5 stars to 5/5 stars.
Hi,
Thank you for your review. We are sorry to hear that you have had a bumpy start with Rebuy, but we are grateful for the feedback. We will reach out to discuss the matter with you directly and see what we can do to make this right.
Amazing Support and App! Janet is always on top of the data and deliverables and making great suggestions to maximize the customer experience and generating revenue.
Thank you so much for the review! We truly appreciate the great feedback and look forward to a long, successful partnership with the Chamberlain Coffee brand.
Customer Success team was fabulous to work with and already seeing the upsell add profit to our AOV. Awesome experience!
We are so appreciative of your fantastic review! We are delighted to know that your experience with Rebuy has been so positive. If there is anything else we can do to help you keep succeeding, please don't hesitate to let us know!
Excellent app. Customer service also did an excellent job and helped fix a problem with my shop's theme.
Thank you for the great review! We are delighted to hear that you are having such a great experience with Rebuy's overall performance, from the app to the support!
If you want complete control without a complete headache, this is it! And if you start getting a headache, the customer support team is OUTSTANDING! We looked for hours trying to find the right cross-sell solution that was elegant and modular for our "complete the look" layout. The widget connects to a data feed that is incredibly user friendly to setup. Again, lots of customization that is really quite easy to use. After setting everything up, and quite happy with the result, we reached out to the support team for tips on placement of our widget...within 10 minutes, everything was PERFECT! Thank you ZACH and Rebuy!
Yeah Zach! Thank you for sharing this review! Our whole team sees it and it makes a huge difference! Thank you! 🙌
Awesome app as an all-in-one upsell/aov-boosting platform. onboarding, implementation, and success teams are great too. all widgets worked out of the box and the success team helped to make them better. this helped us get rid of many apps that we were using for individual features.
Thank you for the amazing review! We are happy to hear that you are having a great end to end experience with the product and the team. We look forward to watching your future success!
One of the most helpful customer success team of an app we've ever used. Also huge revenue generator for us!
Thanks so much for the great review! We are pumped you are having a great experience with the app and the team. Don't hesitate to reach out if you have any questions!
Rebuy is a great app. That's the best & most straightforward way to implement AI in your website + all the upsell/cross-sell you want.
They also do a post-purchase page which is amazing.
Special mention to Jeffrey, who helped me figure out my needs and showed me how to implement them for my website.
We wanted to take a moment to thank you for writing such a kind and thoughtful review! Your words mean a lot to all of us here at Rebuy and it's great to hear that you enjoyed your experience with Jeff and our product. Give us a shout should you ever need anything else 😀
We switched to this app to move away from a fully custom cart and it's been such a good experience! Not only is the interface easy to edit for non coders like myself, but the support is EXCELLENT! Not to mention all the other awesome cross-sell and up-sell widgets the app offers outside of their Smart Cart!
Thank you so much for the review! We are so glad to see that you are already experiencing the power of Rebuy and enjoying its ease of use. Please let us know if there is ever anything we can help with!!
There are many apps out there that CLAIM to get you the most bang for your buck. Rebuy is the only one that has delivered for us. The installation is easy, the customizations are awesome, and their client support is top-notch. We paid the extra fees to have the widgets set up for us, and I can't tell you how amazing our experience was. If you are blessed enough to get Janet Gomez as your Merchant Success Manager, you will have the most effective answers, the quickest.
Thank you SO much for the great review. We are pumped that you are seeing the great value both our product and our team can provide! Please don't ever hesitate to reach out to us if you have any questions.