Overall rating
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its AI recommendations and features like Smart Cart, dynamic bundles, and gift with purchase, which have significantly increased Average Order Value (AOV) and sales. The seamless integration with Shopify and quick, helpful support are also appreciated. Merchants find the reporting tools useful for tracking performance and optimizing strategies. The app is praised for not slowing down the shop, offering extensive customization, and providing a high level of personalization. Many have reported immediate sales increase, with some noting a 50% increase in AOV within days of installation. The app is also recognized for its user-friendly interface, excellent functionality, and quick resolution of issues.

July 25, 2023

By accident we noticed we had been paying for Rebuy for months, without even realizing we had approved these costs. We never logged into the app during that time. Pretty frustrating to see thousands of dollars wasted, since they charged based on order volume (we do about 5000 orders a month). Contacted Rebuy and Ian came back with a perfect solution, very happy with how it turned out. Will def start using Rebuy from now on.

Cannot review the app yet, since we didn't use it, but their support is great.

Natural Heroes
11 months using the app
Rebuy replied July 27, 2023

Hello! Thanks for the feedback. We're so glad we could resolve the billing issue for you! Thank you for reaching out to us, and we appreciate your kind words about Ian and our support. We're excited to have you on board and look forward to assisting you with Rebuy whenever you need it.

August 31, 2023

Diana has been working with us for the last 6 months and has been a fantastic source of information, warmth and ideas to help us get set up and succeed with Rebuy! Super happy with our progress so far!

Seed & Sprout Co
12 months using the app
Rebuy replied September 5, 2023

Thank you so much for the great feedback! That's wonderful to hear about Diana's contribution to your team! We are so glad that she has been able to help get your Rebuy use off to a great start. Here's to continued success and collaboration in the future! 😊🎉

October 27, 2023

Very powerfull app and great support ! helping on any issue or request

Filippo Loreti
Hong Kong SAR
Almost 2 years using the app
Rebuy replied October 30, 2023

Thanks a lot for your kind words! We're thrilled to hear you find our app powerful and our support great. If you ever run into more issues or have requests, just let us know. We're here to help! 😊🚀👍

October 4, 2023

The customer care team is especially helpful when ever you have questions or support needs.

United States
7 months using the app
Rebuy replied October 6, 2023

We're so glad to hear you find our customer care team helpful! If you ever have more questions or need support, just give us a shout. We're here to help! 😊🌟

November 2, 2023

Great, fast and very helpfful customer support:) Solved all of my problems in a hour.

Over 1 year using the app
Rebuy replied November 3, 2023

Glad to hear you had a positive experience with our customer support! We aim to be fast and helpful. If you ever run into more issues or have questions, don't hesitate to reach out. We're here to assist! 😊🚀👍

Edited October 11, 2023

Recently we had some issues with the Rebuy platform - an outage has happened. However, the Rebuy team is communicating with us and taking action. This is a solid approach and earns respect.

The Brew Company
About 1 year using the app
Rebuy replied October 10, 2023

We sincerely apologize for the inconvenience you experienced due to the temporary impact of our services. Thank you for bringing this to our attention, and we value your business. Our leadership team will be in contact to discuss this matter directly with you so we can make this right!

November 1, 2023

Rebuy was easy to setup with the help of their amazing team! So far it's working great for our store.

Modus Brand
United States
27 days using the app
Rebuy replied November 3, 2023

That's awesome to hear! We're delighted that setting up Rebuy was a breeze with the help of our team. If you have any more feedback or need assistance in the future, feel free to reach out. We're here to make sure it continues to work great for your store!

September 5, 2023

I found Rebuy to be easy to implement, very intuitive, with seamless integration and almost no delay between changing things in Rebuy and seeing them implemented on our live site. I opened a chat support with a few early questions and that turned into a weeklong, ongoing chat with the same chat agent, Tom, where I fired dozens of questions about how to do certain things and how to implement desired setups. Between the chat support and help guides I was able to build out 10x more functionality with this in 3 days than I did with a previous upsell app over 9 months. I got responses from Tom at all hours of the day and night and rarely had any kind of delay in response. At certain points I sent a bulleted list of questions and got prompt and diligent follow-up on each one of my questions.

Verena Street Coffee Co.
United States
8 days using the app
Rebuy replied September 7, 2023

Thank you so much for your feedback! We're thrilled to hear about your positive experience with Rebuy and the exceptional support provided by Tom. Your success in implementing and maximizing the functionality of Rebuy in such a short time is truly impressive, and we're here to ensure your continued satisfaction. If you ever have more questions or need assistance, don't hesitate to reach out – we're always here to help you achieve even more with Rebuy!

August 1, 2023

The overall experience has been great so far.
We had the app installed on one of the websites, implemented dynamic bundles and gift with purchase which went well and seen results straight away.

Since we started working with Monica Neal on the "7 weeks growth program" I feel like we have finally started to make the most out Rebuy Engine. Monica's been great leading the growth and keeping us updated with the new widgets. I'd also like to mention we had difficulties implementing the SmartCart due to our custom theme, the team was on it and helped us deliver an "on brand" customer experience without having to involve a 3rd party developer, mega helpful.

Zone3 USA
United Kingdom
8 months using the app
Rebuy replied August 3, 2023

That's fantastic to hear! We are so glad to know that the overall experience has been great, and it sounds like Monica Neal and the team have been doing an excellent job in helping you implement the tool. Please do reach out if you ever need anything in the future!

November 10, 2023

Rebuy has been a great addition to our Shopify store! Max Trummer has been very hands on with our account and has helped us immensely with his strategic suggestions and execution assistance.

Sigma Beauty
United States
3 months using the app
Rebuy replied November 13, 2023

We're thrilled to hear that Rebuy has made a positive impact on your Shopify store! It's fantastic that Max Trummer has been hands-on, providing strategic suggestions, and assisting with execution. If you ever need more guidance or have questions, don't hesitate to reach out. We're here to support your success! 🛍️🚀