Reviews (763)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting average order value and conversion rates through personalized recommendations and upsells. Features include AI-powered suggestions, smart carts, and customizable upsell widgets, with support for A/B testing and dynamic merchandising. Reviewers praise the responsive support team for their assistance in setup and optimization, noting significant enhancements in sales and customer shopping experiences.
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Love all the support and once setup the process is super easy
We’re so happy to hear you found the setup easy and our support helpful! We’re always here if you need anything else. Thanks for the love! 💙
I’ve been using Rebuy for my Shopify store, and I encountered a couple of significant issues that have affected my store's performance.
Initially, the post-purchase flow wasn’t working as expected due to an unsupported endpoint in the data source. Despite following the help articles and guidance from Rebuy’s support (Nam), the issue persisted longer than it should have. This feature is critical for my business, and the delayed resolution impacted the customer experience on my site.
More recently, after enabling Rebuy’s smart search feature, I encountered glitches that severely affected the store’s search functionality. I sent a video demonstrating the issue, but so far, support has only referred me to help documentation, rather than addressing the issue directly. This is frustrating as it occurred immediately after installing Rebuy, and I expected a more hands-on approach to resolving such critical functionality problems.
Thank you for sharing your experience, and we are truly sorry for the frustration you've faced. We completely understand how critical these features are for your business, and are committed to resolving these issues. I've escalated your concerns to our VP of the technical support team to ensure that you get the personalized assistance you need, and we'll make sure to learn from this to provide a better support experience moving forward. He will be reaching out to you directly to connect on the issue and is having his team engage with priority.
Rebuy has been a great tool for us at every step of the way. Our rep, Alison, is experienced, professional, determined and always willing to help us solve any issues we are having. Rebuy has truly been a game-changer for us and Alison is a HUGE part of that.
Adding more to the review here as we had some issues with a couple of our widgets and Steven from the chat messenger was so patient, hard working, and didn't give up until he found the solutions for both the issues we were having!
Rebuy, you have a great team on your hands!
Thank you for your wonderful feedback! We're delighted to hear that Rebuy has been a game-changer for you and that Alison's support has been invaluable. We're committed to continuing to provide the high level of service you deserve! 🌟
Aside from the fact that this is our most utilized app for its amazing features, I would like to thank Nam for going above and beyond to assist me. I can't thank him enough, honestly.
We’re so happy to hear Rebuy is a key part of your toolkit, and a huge shoutout to Nam for delivering such exceptional support! 🙌 Your gratitude means the world to us, and we’ll make sure Nam knows how much his help is appreciated. Thanks for being a valued part of the Rebuy community!
Really helps with conversions! great app!
Thank you so much for the awesome feedback! 🚀 We're thrilled to hear that Rebuy is driving conversions for you. Let us know if there's anything we can do to keep your experience amazing!
Reza was great, helped us whenever we have any issue. Rebuy has been working well for us for a few years, great product and highly recommend
Thank you for your recommendation and for sticking with Rebuy over the years! We're glad to hear Reza has been there to support you whenever needed. We're committed to keeping things running smoothly for you—here’s to continued success! 🙌
The raw capabilities are on point!
Thanks for the shout-out! 🙌 We're glad you're finding the capabilities spot on. If there's anything else we can do to support your success, just let us know!
Absolutely phenomenal experience with Suki Abdulla! From the moment we started setting up Rebuy, we were quite nervous about whether it would suit our business needs. However, Suki's incredible support and expertise made all the difference. She was ultra-helpful, guiding us through every step and ensuring our online store was running perfectly. We couldn't have asked for a better partner in this process. Thank you, Suki!
Wow, this is amazing to hear! 😊 We're so glad that Suki was able to make the setup process smooth and tailored to your needs. I'll be sure to pass along your appreciation—she’ll be thrilled to know she made such a positive impact. Thanks for trusting Rebuy with your business!
Rebuy has significantly enhanced our website, offering numerous features that have boosted our average order value. The cost of the subscription is negligible compared to the return on investment we're seeing. Additionally, our account manager, Reza Zohouri, is exceptionally easy to work with.
Thank you so much for your wonderful feedback! We're thrilled to hear that Rebuy has boosted your average order value and that Reza has been a pleasure to work with. We look forward to continuing to support your success! 🚀
Speedy Service, super helpful team
Thank you for the kind words! 😊 We’re so glad our team could provide speedy and helpful service—your success is our priority. 🚀 Let us know if there’s anything more we can do to support you!