Reviews (741)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting average order value and sales through effective upselling, cross-selling, and smart cart features. They praise the exceptional customer support, noting the responsive and knowledgeable team. The app's robust customization options allow for tailored shopping experiences and easy integration with other platforms. The intuitive user interface aids in implementing sales strategies efficiently. Additionally, valuable analytics help track performance and inform decision-making, with continuous updates enhancing the app's functionality. Merchants report a positive return on investment, with increased sales and customer engagement.
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I wish there was a 10 star rating I could give this app. Honestly, such a powerful tool, highly customizable. Above anything else, the team there is super smart and helpful. I can't recommend this app enough. Thank you!
Thank you so much for the review! We are happy to hear you had an excellent experience with our support team and are enjoying the app and all of its power!
You may find yourself having to custom code some things with this app (e.g., content positioning), but Rebuy support has generally been willing and able help with these tasks. Would like to see more built-in setup options in the future.
Thanks so much for the review! We are happy that you are enjoying the app.
We are always enhancing the product and would love some more feedback from you about your experience to understand what you are looking to get out of the app in the future. We will be in touch to discuss!
⭐⭐⭐⭐⭐
WOW what an amazing app! where was it until now? Very easy to sync with my store and get some extra revenue from emails.
Also, the ReConvert integration right off the best makes it truly worth the app. 5/5 for sure! Thank you for creating this amazing app!
Hey thanks for the positive feedback. We appreciate the review! Helps us and other merchants. Glad to hear you like the ReConvert integration which is something we built to extend the power of Rebuy by allowing you to add intelligent cross selling to your ReConvert thank you page. It's one of our most powerful app to app integrations. ReConvert is one of our top integration partners too. Making use of the ReConvert integration is a smart way to leverage the value Rebuy offers. Nice work and thanks again for the positive feedback and 5 star review. It helps a lot.
- The Rebuy Team
Best upsell/cross sell app I have used. I've had trouble finding lightweight and properly built upsell apps to use. ReBuy has built a very clean solution that is way more customizable than I expected. We're able to modify the look of each component and the functionality. Additionally, their support team is great. They are very helpful and know more than cookie cutter responses --- they actually get their hands dirty and help you integrate into their tool. I'm grateful that someone has built this solution correctly, finally.
Thank you so much! Hearing this feedback is huge for us! Let’s keep it goinggggg. Always more we can do! Thank you! 🙏
Upsell, mini cart, cross sell and other features are outstanding. We have seen a HUGE revenue increase in subscription adoption and AOV since installing re-buy. We would love it if the rebuy team would put more work into the script performance and progressive enhancement/speed as this app has significant performance impacts on the theme and is currently the biggest drop on our performance metrics which is the only downside.
So far we are happy with this app and the Rebuy customer service. They were helpful in quickly identifying a potential issue and making custom adjustments to help us go live. Excited to see how the app performs!
This is one of the best Cart Drawer I ever used - so powerful, packed with features, and top-notch customer service!
Thank you so much for your kind words! We're thrilled to hear that you're enjoying our Smart Cart and that our customer service has made a positive impact on your experience. Give us a shout if you ever need any help!
Very attentive and helpful support, resolved the problem despite its complexity. I've loved the app since I installed it, perfect functions.
We're over the moon knowing you had a great experience with our support team! Your satisfaction means the world to us, and we're so happy that we could help you with a tricky problem. 😊 Your kind words and ongoing support mean a lot to us. Thank you!
-Update:
After posting this review the Rebuy Team got in touch and affected fixes in their app and got us up and running - which is great. However, it still took 4 months and a negative review to get a result. If only this happened sooner we'd be giving a much better review. 3 stars.
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Really disappointed with our Rebuy experience. After looking at many apps, we specifically chose this app because of its stated compatibility with Multicurrency. / Shopify markets AND the white glove setup at US$1000 - which we ended up doing ourselves anyway.
After literally months of back and forth the app is still not working with currencies, and while we have had our $1000 setup fee refunded - subsequent communications with Rebuy have stopped, they’re simply not replying.
Our last few emails have not been replied to, which is extremely poor. After many hrs of setting up rules were uninstalling and looking at alternatives
Hi,
Thank you for your review. We're sorry to hear you have had a frustrating experience, but truly appreciate you bringing this issue to our attention. We will take this feedback internally to perform an analysis on what transpired so we can resolve any gaps that we uncover.
So much functionality built into this app! I was surprised to see all the different ways we can integrate cross-sells on our site www.felonycase.com. Check it out, we're using a pop-up to cross-sell an additional case, a cross-sell built right into the product detail pages, and a special cart pop out to add a screen protector and camera protector. It's already way better than the old cross-sell / up-sell app I used to use. Special thanks to Strauss for taking the time to ensure everything was set up and running flawlessly. Thanks.