Reviews (769)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting business metrics such as conversions, average order value, and sales. Its AI-powered recommendations enhance customer engagement and increase cart sizes. Features include personalized recommendations, cross-selling, upselling, A/B testing, and customizable widgets. The user-friendly interface and smooth implementation are notable, with a support team praised for responsiveness and helpful strategic insights.
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This is the best app on Shopify and what makes it even better is the support team. Aaron and Jordan are the two most helpful people I have worked with from a support perspective. Download the app and watch your sales and AOV increase, and you will get world class service along the way. Highly recommended and I can't wait to implement Rebuy in even more places on our website!
I've been with Rebuy for a littel over a year. There are some great things about rebuy in personalizing the customers experience but a lot of glitches as well that cause many customer complaints. I speak with rebuy maybe only once every few months. My rep I normally talk to was out of town for a long time and I was set up with a succes manager Max instead. We had a 30 min call and discussed some things we can do to make my site experience better for customers due to all the email complaints I have been receiving (6 changes we discussed to be exact). Their interface isn't the easiest to navigate so I asked Max to help. He did half of ONE task. When I kindly asked about the rest of the items he replied with a rude email that was jaw dropping telling me he "went out of his way" to do what he did and that I can do the rest of the things myself. WOW. Basically how dare I not be jumping for joy for him taking a couple minutes out his day to do what he did. Not the experience I would appreicate from a company I've given thousands to. I've also not seen any jump in my conversion rate since using this app.
Hello Gogo Lush Team,
We are sorry to hear that you have experienced a difficult start in setting up Rebuy, and that the amount of help provided has not met your expectations. We understand that launching can be a daunting process, and we are sorry that our guidance has not been sufficient to assist you in a smooth launch.
One of our executives will be in touch to discuss the situation further to see how we can assist and make things right. We are committed to resolving the issues at hand and look forward to a long fruitful partnership!
Kind of hard to use at first... But the support people are super helpful! Finally got everything working!
Thank you so much for taking the time to leave us this rview! We are happy to hear that you are enjoying the app and the customer service :-)
Best app we've added to our site. Initially downloaded to try GWP and ended up replacing an Up-Sell/Cross-Sell app. The interface is VERY easy to use and doesn't have the frustrating limitations we ran into with the other app. The customer service team and knowledge is unparalleled. The speed and accuracy of their team is impressive.
Terrific! THANK YOU for sharing your positive experience! This make such a huge difference to our team and our business. We are thrilled to get the chance to work with you and your brand. So again, THANK YOU! 💥 🙏
We've been using ReBuy for a few weeks and it has been so easy to set up. If I had any questions or needed help with something a bit more technical, the support team was so responsive and helped come up with solutions unique to our business. I can't wait to get the rest of our widgets on the site and see how ReBuy performs!
App is powerful and does what we want it to do. The Rebuy support it is also super helpful and attentive; very quick to help us troubleshoot as well as tweak UI/UX within the widgets.
Thank you so much for the review! We truly appreciate the great feedback and are happy that you are enjoying your experience with Rebuy!
Terrific App. That said-- I don't think app is an appropriate definition for ReBuy; they are a must-have for any committed E-comm brand looking to scale.
We are thrilled to hear that you found our app to be terrific and a must-have for your brand and other brands looking to scale! Thanks so much for sharing your thoughts. Please let us know if there is ever anything we can do to help your continued success!
Matt is an absolute legend. His guidance was invaluable, it was also intertwined with kindness, patience and technical expertise.
We thank you for taking the time to share your positive review and experience of Rebuy! We are honored to be able to contribute to the success of your online store. If there is ever anything we can do to help, please do not hesitate to let us know! P.S. Matt is indeed a legend 😊
Contacted the support as the smart cart doesn't work with the theme that is setup and after 5 days i am still waiting and nothing has been done. Even having access to my shopify they aren't contacting me anymore. Pretty disappointing as thats the only reason i haven't started my ads with a non working cart upsell. So now i will have to set everything up from scratch with a different app
Sorry for the poor experience! Our live chat support is only available M-F 9-5 EST and looks like we were in contact with you on Friday and then also touched base with you on Tuesday, our first day back in the office the following week (we take all US holidays off) with no response from you.
We are sorry the experience wasn't what you were looking for! Please feel free to reach out to me to directly and I would be happy to personally walk you through getting setup with Rebuy.
Please email me at dylan.gifford@rebuyengine.com
Thanks,
Dylan G
Director of Growth
This is so powerful and integrates SO many of the features we've been wanting to implement. Downloaded this app and deleted about five others. Their support is super helpful too and quick to respond!