Reviews (732)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting average order value and sales through effective upselling and cross-selling features like smart carts and personalized recommendations. They appreciate the user-friendly interface, easy setup, and robust customization options that integrate well with other platforms. The customer support is frequently praised for being responsive and knowledgeable, offering quick issue resolution, strategic advice, and custom solutions. Dedicated account managers provide additional value with feature optimizations and strategic planning. Comprehensive documentation and video tutorials are also available, helping to enhance customer shopping experiences and increase conversion rates.
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The app cost 100$/month and is not even multi-language. This is a feature that should be in ANY Shopify app this day if you pay that price. We were not able to use it and paid for the first month. We would really appreciate a refund.
[Update] -
We have refunded you in full and have reached out multiple times to see how we can resolve this issue. We look forward to hearing back from you.
Hi Growers & Co. Team,
Thanks for the review. We do have some options on how to translate the widgets and will reach out to show you how. We will also discuss the refund when we reach out.
A major part of the reason for upgrading to Shopify Plus was for Rebuy. We were told that the app wouldn't slow down our site. After working with the Rebuy team (great people and very helpful which is why I'm giving 3 stars) to set up our widgets and data sources we set Rebuy live. Immediately our site speed plummeted (lighthouse score went from 85 to 30) which in turn sank our conversion rate and made our ads more expensive to run. We were told Rebuy runs after our pages load, but I'm pretty sure that's not true. After about 2 weeks we realized what was going on and uninstalled the app. After another week of scrambling we realized that our site was littered with rebuy code we decided to revert to an old theme out of desperation. After reading other reviews I've only found a few other companies that had this problem, so maybe it's unique to a few. That being said, although we feel we were misled, we have been in communication with the Rebuy dev team who said hey are working on optimizing the code even more. We will try Rebuy again after that happens, but we will be way way more cautious this time around and have a back-up theme in place just in case.
Hi House of Léon Team,
Thanks for your review. We appreciate the candor and have reached out to you directly to discuss the matter at hand. We hope to have this matter resolved and this sentiment turned around quickly!
If you sell anything, this is a must.
Thanks for the shoutout! We're happy to hear that you find our service essential. If you ever need assistance, feel free to reach out.😊
Great App and Customer Service was fantastic! Very quick reply and very helpful. Thank you very much for your help!
Thank you so much! Your review makes a huge difference to our team! We appreciate your feedback and your business. Thank you for using Rebuy and thank you for sharing your positive experience with others. https://www.muscleprotein.com.au
Great support, Zach also send me a video how to fix some issues so in the future i can manage it by myself :) In terms of Rebuy as an app they surpass my expectations!
Absolutely brilliant - love the help section especially the Scripts generator, this is a complex app that does not need a dev to make it work (a little tech-savvy needed), beautifully integrated with Plus.
Works great and has awesome implementations I haven't seen anywhere else. Definitely worth at least testing on your store you wont regret it. Rich was super helpful giving advice on how we can improve!
We are very grateful for your fantastic review! Your positive experience with both the product and the team is truly exciting to hear. If you ever have any questions, please don't hesitate to contact us. 🤩
So far, so good. Just onboarded the app and had a few questions. Immediately had support from their CX team. I'm already impressed with the functionality of the app and can't wait to get started with more personalization.
Thank you for the review! We are so happy to hear you are loving the app and had such a positive experience with our support team. We look forward to a to see your store grow with additional personalization!
Clear UI combined with a good and fast live-support for me is very important and Rebuy has nailed them all!
Hello! Thank you for the kind words. We are so happy that you have been having such a great experience with our team and product. Please let us know if there is anything we an help with in the future. 😊
Rebuy has had a greater impact on our AOV than any other solution (hard-coded or app) that we've ever used!
The support is world-class, and always solution-oriented. John, James, Dylan, Strauss, and Myles have all been available, supportive, and go above and beyond to not only improve the platform but to solve specific situations that we have come across. I cannot recommend Rebuy enough!