Rebuy Personalization Engine

Just installed this app and Flynn helped me fix the issue I faced right away. Great customer service and I really love 'Smart cart' feature -

We tested the app because the features looked interesting. First I started testing the Smart Cart:
1. the preview does not work properly
2. it slows down our entire page load for more than 300ms
3. it decreases our mobile rating on Google Lighthouse by about 20 points
4. the theme I set up does not show up in the preview when adding a widget.
5. since the preview doesn't work, I tried adding it to a draft theme, which doesn't work either.
6. the styling options are only updated after saving and reopening the page - not really user-friendly. After experiencing that the preview mode doesn't work properly and the page load is slow, I decided not to test further. I would be happy if the above issues are fixed, then we can test further and adjust feedback. The basic idea is great, just need to improve the performance and UX. --Update--
I just spoke with John for almost 2 hours to fix the problems. We were able to verify the problems and he promised to work on it with his devs. I will keep this rating updated. For now, I am raising the rating from 2 to 5 stars because they got back to me and took the time to troubleshoot the issues. I will update it as the ticket is processed.
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pageload was not fixed, I waited a lot but no real help. For me this is absolutely not a 5 star app. It has cool features but the performance is poor. We had to uninstall the app.

Rebuy has literally helped add $5-10 to our AOV in a matter of days. And, the smart cart is a huge UX upgrade. There's a lot to learn when getting started, however. Took days to begin learning the flows. The team has been super responsive and helpful! Love that one app covers all our upsell/cross sell features instead of our previous stack of 2-3 apps.

I can see the potential of this tool. The offer of free support is nice, albeit hard to find within the Rebuy app (didn't see any link for support or help, despite the onboarding email stating "chat with us in app"). And I need help, because the learning curve is extremely steep for non-technical people. Building data sources separately from the widgets, settings like "Return product metafields" and "Default Endpoints" and "Set min and max breakpoints", and the use of boolean operators and logic trees will be appealing to developers and people used to working with code. For everyone else, it's confusing and a barrier to use. I watched all of the help videos, but I've still spent hours of trial and error trying to get a simple upsell widget to work the way I want. I also keep on getting kicked out of the app while I'm in the middle of something, which sometimes results in my changes being lost.

The app itself is great! Pretty easy to use and straightforward. I gave it 4 stars because there's some workarounds needed if you're not on Shopify Plus, but Jeffrey from the Support Team helped tremendously throughout the week to help get a widget up and running for us. Looking forward to using this app for other upsell and cross-sell promotions!

Incredible customer service. They had us up and making money from this app within 15 minutes. Looks great out of the box. Excited to see the difference this makes and how what future features are rolled out with such an agile team.

Uninstalled because I experienced the most unhelpful customer service of any app I’ve worked with. I was excited by the features and screenshots offered on Rebuy’s Shopify page. I didn’t want to achieve anything complicated but I just needed some help to position the app in the right position on the product page (it's automatic detection didn't work) and to ensure it appears in the same way as an example screenshot shown on their site. Perhaps I was wrong to hope one of your team members might be kind enough to help me - by requesting permission to my store - but instead I was given short replies and sent a link to a help guide (which I cannot understand, unfortunately). A great pity as I had hoped this would be a great solution.

Did not work well for us. As an honest review, I believe the pricing curve on Rebuy Personalization Engine was stressful to us. We already receive 5000+ orders per month, and off the bat it would cost $499 per month but based on the pricing tier model, its based on the revenue you can make. I'm not sure why an app wants to scale in cost as you scale in sales without really adding functionality. Should be a product, buy and use. After $40,000 in rebuy generated revenue, and this is after you are paying $1k/month, the pricing is that they want $250 per additional 10k. In essence, their pricing structure in a way owns a % of your company's revenue that it generates.

We just installed recently but wanted to leave a review about the customer service. Amazing! I worked with "Isaac" and he solved the 2 issues I had almost immediately. I have almost no development experience and everything was pretty much plug and play. I'm encouraged about this company/app and will report back on the analytics once we have had it running for a little while.

Awesome app! And the best of all is the support in background. Jeffrey helped me to do some custom modifications for our store and I can't be happier. Thank you!!