Reviews (784)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting average order value and conversion rates through effective upselling, cross-selling, and personalization. They praise its AI-powered recommendations, customizable widgets, and smart cart features, all within a user-friendly interface that integrates smoothly with Shopify. Exceptional customer support is also frequently highlighted, with a team that provides responsive, knowledgeable assistance and strategic advice.
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Met Richard Matukaitis, a Merchant Success Manager while traveling and once he heard I have a Shopify store he was adamant I give Rebuy a try. He was super knowledgeable about maximizing AOV and CLV and felt I was in good hands. He walked me through the entire process and even helped set up my store to ensure the widgets were firing properly. Safe to say Rebuy has been GAME CHANGING. Customers are adding more items to cart and AOV has gone up significantly. Easy to use interface and super customizable. Thank you Richard and thank you Rebuy
Wow, what an incredible experience! 🚀 We're beyond happy to hear that Rich went above and beyond to ensure you felt supported and confident using Rebuy. It's fantastic to hear about your increased AOV and the positive impact on your store. A huge thank you for sharing your success with us, and here's to many more game-changing moments! 🌟
The app cost 100$/month and is not even multi-language. This is a feature that should be in ANY Shopify app this day if you pay that price. We were not able to use it and paid for the first month. We would really appreciate a refund.
[Update] -
We have refunded you in full and have reached out multiple times to see how we can resolve this issue. We look forward to hearing back from you.
Hi Growers & Co. Team,
Thanks for the review. We do have some options on how to translate the widgets and will reach out to show you how. We will also discuss the refund when we reach out.
A major part of the reason for upgrading to Shopify Plus was for Rebuy. We were told that the app wouldn't slow down our site. After working with the Rebuy team (great people and very helpful which is why I'm giving 3 stars) to set up our widgets and data sources we set Rebuy live. Immediately our site speed plummeted (lighthouse score went from 85 to 30) which in turn sank our conversion rate and made our ads more expensive to run. We were told Rebuy runs after our pages load, but I'm pretty sure that's not true. After about 2 weeks we realized what was going on and uninstalled the app. After another week of scrambling we realized that our site was littered with rebuy code we decided to revert to an old theme out of desperation. After reading other reviews I've only found a few other companies that had this problem, so maybe it's unique to a few. That being said, although we feel we were misled, we have been in communication with the Rebuy dev team who said hey are working on optimizing the code even more. We will try Rebuy again after that happens, but we will be way way more cautious this time around and have a back-up theme in place just in case.
Hi House of Léon Team,
Thanks for your review. We appreciate the candor and have reached out to you directly to discuss the matter at hand. We hope to have this matter resolved and this sentiment turned around quickly!
Great App and Customer Service was fantastic! Very quick reply and very helpful. Thank you very much for your help!
Thank you so much! Your review makes a huge difference to our team! We appreciate your feedback and your business. Thank you for using Rebuy and thank you for sharing your positive experience with others. https://www.muscleprotein.com.au
If you sell anything, this is a must.
Thanks for the shoutout! We're happy to hear that you find our service essential. If you ever need assistance, feel free to reach out.😊
Great support, Zach also send me a video how to fix some issues so in the future i can manage it by myself :) In terms of Rebuy as an app they surpass my expectations!
Absolutely brilliant - love the help section especially the Scripts generator, this is a complex app that does not need a dev to make it work (a little tech-savvy needed), beautifully integrated with Plus.
Works great and has awesome implementations I haven't seen anywhere else. Definitely worth at least testing on your store you wont regret it. Rich was super helpful giving advice on how we can improve!
We are very grateful for your fantastic review! Your positive experience with both the product and the team is truly exciting to hear. If you ever have any questions, please don't hesitate to contact us. 🤩
So far, so good. Just onboarded the app and had a few questions. Immediately had support from their CX team. I'm already impressed with the functionality of the app and can't wait to get started with more personalization.
Thank you for the review! We are so happy to hear you are loving the app and had such a positive experience with our support team. We look forward to a to see your store grow with additional personalization!
Clear UI combined with a good and fast live-support for me is very important and Rebuy has nailed them all!
Hello! Thank you for the kind words. We are so happy that you have been having such a great experience with our team and product. Please let us know if there is anything we an help with in the future. 😊