Reviews (755)

Overall rating
4.8
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for significantly boosting average order value and conversion rates through effective upselling, cross-selling, and personalized recommendations. They appreciate its AI-driven suggestions, bundle options, and easy A/B testing. The setup is user-friendly and integrates smoothly with Shopify, while the support team is noted for their responsive and expert assistance in optimizing app usage.

June 5, 2024

Suki was extremely friendly and helpful with the launch of my store. As someone with little experience in website development, she explained things to me in a way I understood. She and her team were very responsive!

DSG OUTERWEAR
United States
About 2 months using the app
Rebuy replied June 7, 2024

Thank you so much for your kind words! We're thrilled to hear that Suki and her team were able to make your store launch smooth and understandable. We'll be sure to pass along your compliments to her! 😊

May 16, 2024

I am thoroughly impressed with the exceptional service provided by Keaton and Kalum at Rebuy. They went above and beyond in assisting us with customizations on our ReBuy widgets. Their expertise and dedication ensured that every detail was meticulously addressed, enhancing the functionality and appearance of our widgets significantly. Their customer service was outstanding, as they were always prompt, professional, and attentive to our needs.

The Rebuy platform itself is incredibly versatile and user-friendly, offering a range of features that have greatly improved our ecommerce operations. I highly recommend Rebuy to anyone looking for a robust solution for their ecommerce needs.

Nēmah
United States
About 1 year using the app
Rebuy replied May 24, 2024

Thank you for your wonderful review! We’re delighted that Keaton and Kalum’s dedication and expertise made such a positive impact on your experience. It’s great to hear that the Rebuy platform has been a valuable asset to your ecommerce operations. 🌟

April 30, 2024

This is likely our first review of many... Our store has been using Rebuy for almost 6 months now and we have nothing but good things to say. Our AOV has greatly increased since this time last year, and we are continuously refining the app's features to improve our CVR. Whenever we have questions, their Support Team is quick to give us acceptable solutions. Today, in particular, Dashona was exceptionally helpful in troubleshooting a tricky issue for me. She was committed to finding a solution, and she was able to provide a fix within the same day as my initial request. We can't recommend Rebuy enough!

Eagle Creek
United States
9 months using the app
Rebuy replied May 3, 2024

Thank you for taking the time to share such a fantastic review! Dashona exemplifies our commitment to prompt and effective support—glad she could assist with your issue so quickly. We appreciate your strong recommendation and look forward to many more months of successful collaboration! 🌟💪

May 9, 2024

By far the most amazing customer support of all time. Of any company of any industry. Above and beyond to fix an issue that i caused by installing another app. Truly outstanding and I recommend this product to everyone as they will go above and beyond for customisations as well. I was saved from a literal million dollar disaster with expert support, in minutes of me asking for help. I wish I could sent a tip through here to K.

Select Australia
Australia
9 months using the app
Rebuy replied May 24, 2024

Thank you so much for your incredible feedback! We’re overjoyed to hear that our team could turn things around for you so swiftly. We’ll make sure Keri knows just how much you appreciate their exceptional support. 🙌✨

October 29, 2024

We just officially launched Rebuy on our website, and are looking forward to seeing what success it will bring with boosting conversions. Writing a review based off the excellent setup experience I had working with Suki and Vinson on the Rebuy team. Their support during the setup stage has been exceptional, guiding me through every detail with prompt responses, clear instructions, and a genuine commitment to our success! The entire onboarding process was so smooth and seamless thanks to Suki!

Tease Tea & Wellness Blends
Canada
Rebuy replied November 1, 2024

Thank you for sharing this fantastic feedback about your launch and setup experience! 🎉 We're so glad to hear that Suki and Vinson made onboarding a breeze and supported every detail with care and expertise. Here’s to great success and many conversions ahead! 🚀

June 13, 2024

Dante Maxwell has been super helpful with managing our account. He has showcased each area of Rebuy that we can utilise and test to increase our AOV and has demonstrated work around's for any issues we are facing. Very pleased with his assistance and guidance.

VOGUE Collection
United Kingdom
About 1 month using the app
Rebuy replied June 14, 2024

Thank you for sharing your experience! We're delighted to hear that Dante's assistance and guidance have been so valuable in managing your account and increasing your AOV. We'll make sure to pass along your kind words to him. 😊

April 18, 2024

Amazing app. Amazing support. The team at Rebuy goes above and beyond just answer questions, they truly want to help and will spend time finding answers for you. Countless times I've asked about functionality or formatting to only be met with a solution (and quickly). Our rep Alison is amazing and always checks in with new ideas to help boost sales. As far as the platform goes, it's easy to use, easy to set up, and IF you run into an issue they have you covered within 24 hours or less. Everyone at Rebuy not only is helpful, but knowledgable and that makes all the difference.

BootayBag
United States
About 1 year using the app
Rebuy replied April 26, 2024

Thank you so much for this wonderful review! 🌟 We're thrilled to hear that you've had such a positive experience with our app and support team. Alison and everyone at Rebuy are dedicated to not just meeting, but exceeding your expectations. Your satisfaction is our top priority, and we look forward to continuing to support and inspire your success. Keep enjoying the platform, and never hesitate to reach out!

April 23, 2024

We highly rate Rebuy, having been using it for about 8 months now. The support we've received from Max has been incredible, if ever we're unsure about setting up a new post-purchase sales flow or running a special offer he's there to sense check for us. The functionality of both the smart cart and upsells are great, and make it easy for us to change things on the fly.

Kester Black Australia
Australia
Over 1 year using the app
Rebuy replied April 26, 2024

Thank you for your glowing review! 🚀 It’s fantastic to hear how Max and our features have positively impacted your experience with Rebuy. We pride ourselves on providing flexible and effective solutions, and your feedback reaffirms the hard work we put in every day. Here’s to more successful sales flows and offers with Rebuy!

December 5, 2023

Keaton at Rebuy was a massive help with building out our Black Friday gift with purchase offer using Smart Cart. He truly went above and beyond to help us build the experience from the ground up - We had a relatively out of the box setup, but we were able to accomplish a super smooth user experience that our customers loved. Rebuy powered over 24,000 free gifts over our sale period with no hiccups at all!

Transparent Labs
United States
Almost 3 years using the app
Rebuy replied December 8, 2023

Your excitement is contagious! 🎉 Huge kudos to Keaton – sounds like he crushed it in making your Black Friday gift with purchase offer a massive hit using Smart Cart. We're thrilled to hear your customers loved it, and the fact that it went hiccup-free over the sale period is music to our ears. Thanks a bunch for sharing your awesome experience! Here's to more success stories together! 🌟

March 6, 2024

Rebuy is a on stop shop to increase your AOV. they have so many was to have the customer add products to their cart in an easy seamless way. And their rep support is unparalleled to any app on shopify. They are always willing to help you optimize. Rich Matukaitis in particular is a total star and has been a major unlock to our business! Thanks Rebuy! Your the best CEO EBY - Renata M. Black

EBY
United States
Over 3 years using the app
Rebuy replied March 8, 2024

Thank you so much, Renata, for your glowing review! 🌟 It's fantastic to hear that Rebuy has become your go-to for boosting AOV with our seamless integrations. We're especially proud of the high praise for our support team and thrilled to know Rich has been instrumental in unlocking potential for your business. Your success is our top priority, and we're here to support your journey every step of the way. Thanks for choosing Rebuy! You're the best! 🚀