Reviews (763)

Overall rating
4.8
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting average order value and conversion rates through personalized recommendations and upsells. Features include AI-powered suggestions, smart carts, and customizable upsell widgets, with support for A/B testing and dynamic merchandising. Reviewers praise the responsive support team for their assistance in setup and optimization, noting significant enhancements in sales and customer shopping experiences.

June 25, 2024

We're big fans of Rebuy. Its one of those rare Shopify apps that simply works great. The more you learn the platform, the more you find ways to improve not just your AOV and CVR, but also your customers' experience on your site. Rebuy's system of data sources as the logical foundation for its various widgets is very powerful without sacrificing user-friendliness. It's truly endless what you can do with Rebuy to increase your overall revenue.

The team over there is excellent too -- everyone I've chatted with through their live chat feature has been super helpful. Our merchant success manager Monica brings great ideas and feedback to our meetings and clearly has our continued success in mind. Our onboarding team of Logan and Aiman were great too.

There are things I would change about their analytics dashboard and reporting. Revenue is somewhat over-attributed, but not in a way that we're not aware of, and we've simply developed our own dashboard in-house using their CSV exports. Our in-house dashboard shows clear ROI, so we're confident that Rebuy is worth every penny.

Highly recommend!

Sea to Table | Wild Caught Seafood Online
United States
About 2 months using the app
Rebuy replied July 8, 2024

Thank you for your detailed and enthusiastic review! 🌟 We're thrilled that Rebuy is enhancing your AOV, CVR, and customer experience, and that our team has been so supportive. We'll take your feedback on the analytics dashboard to heart and strive to make it even better. Here's to your continued success with Rebuy! 🚀

June 9, 2024

Working with Rebuy for six months now and very satisfied! The cart looks very clear and works well, especially with our shop where there are lots of products in the cart. Rebuy Widgets have also increased our AOV significantly. In addition, we would like to thank the support team (Dante and colleagues) for fully developing a 2nd shopping cart for our B2B shop without charging extra for it! Robin

Fournituren.nl
Netherlands
9 months using the app
Rebuy replied June 14, 2024

Hi Robin,

Thank you so much for your glowing review! We're thrilled to hear that our cart and widgets have made such a positive impact on your shop. I'll be sure to pass along your thanks to Dante and the support team – they’ll be delighted to hear it. 😊

July 10, 2024

Rebuy is an excellent solution for retailers aiming to provide a professional and branded mini cart. It offers a range of features, including GWPs, samples, upsells, cross-sells, and more. The support team, especially Max and the technical staff, have been prompt and knowledgeable whenever issues or opportunities arise. Although we are still in the early stages of using Rebuy, we are already experiencing significant benefits from this partnership!

Bondi Sands Staging - EU
Australia
2 days using the app
Rebuy replied July 12, 2024

Thank you for your fantastic feedback! 😊 We're thrilled to hear that Rebuy is already making a positive impact for you, and it's great to know that Max and our technical team have been helpful. We're excited to continue supporting you as you explore all the features Rebuy has to offer!

June 14, 2024

Fantastic app however not compatible with our wholesale pricing app. I also for some reason had access to someone elses store/rebuy login..i could literally make changes if i wanted.... A bit of a worry. They said they fixed it but i still had access.
Since uninstalling rebuy our cart function dosent work anymore and also have no acces to developer help to remove whatever code has been left behind (which i was told all code would be removed) please help, this is affecting my business

Grow Sow Greener
United Kingdom
About 2 months using the app
Rebuy replied June 15, 2024

We’re sorry to hear about your less than great experience with Rebuy. Our VP of Support has reached out to you directly to address your concerns and we look forward to making things right.

December 19, 2024

We had such a wonderful launch journey with Ian, Suki, Kelsey and Vinson. Each of them really took the time to listen to our needs and came up with accommodating and innovative solutions. We were really impressed by how intelligent and efficient the rebuy team were. We have only just launched so we will be monitoring the results over the next two months but I have to say, this team has already made it rewarding for us. Thank you for an amazing, launch service!

Zen Maitri
United Kingdom
May 16, 2024

I am thoroughly impressed with the exceptional service provided by Keaton and Kalum at Rebuy. They went above and beyond in assisting us with customizations on our ReBuy widgets. Their expertise and dedication ensured that every detail was meticulously addressed, enhancing the functionality and appearance of our widgets significantly. Their customer service was outstanding, as they were always prompt, professional, and attentive to our needs.

The Rebuy platform itself is incredibly versatile and user-friendly, offering a range of features that have greatly improved our ecommerce operations. I highly recommend Rebuy to anyone looking for a robust solution for their ecommerce needs.

Nēmah
United States
About 1 year using the app
Rebuy replied May 24, 2024

Thank you for your wonderful review! We’re delighted that Keaton and Kalum’s dedication and expertise made such a positive impact on your experience. It’s great to hear that the Rebuy platform has been a valuable asset to your ecommerce operations. 🌟

June 13, 2024

Dante Maxwell has been super helpful with managing our account. He has showcased each area of Rebuy that we can utilise and test to increase our AOV and has demonstrated work around's for any issues we are facing. Very pleased with his assistance and guidance.

VOGUE Collection
United Kingdom
About 1 month using the app
Rebuy replied June 14, 2024

Thank you for sharing your experience! We're delighted to hear that Dante's assistance and guidance have been so valuable in managing your account and increasing your AOV. We'll make sure to pass along your kind words to him. 😊

June 4, 2024

Amazing platform! Rebuy is a super powerful tool to add to your tech stack and grow your business. Still in the early stages, however onboarding has been smooth. Merchants are paired with support specialists to ensure you make the most of the platform. Katie, has been amazing, any merchant would be lucky to have her! Also worth mentioning, the Rebuy support team is some of the best product support I have ever experienced! Quick to reply, thorough with diagnosing issues and proposing solutions. Highly recommend!

Open Farm
United States
3 months using the app
Rebuy replied June 7, 2024

Thank you for the fantastic review! We're delighted to hear that Katie and our support team have made your onboarding experience smooth and beneficial. We appreciate your recommendation and are here to support your business growth every step of the way! 🚀

June 5, 2024

Suki was extremely friendly and helpful with the launch of my store. As someone with little experience in website development, she explained things to me in a way I understood. She and her team were very responsive!

DSG OUTERWEAR
United States
About 2 months using the app
Rebuy replied June 7, 2024

Thank you so much for your kind words! We're thrilled to hear that Suki and her team were able to make your store launch smooth and understandable. We'll be sure to pass along your compliments to her! 😊

May 30, 2024

The setup process with Rebuy was smooth and easy! I worked with Suki and she was extremely helpful, attentive, and prompt! Anytime I had a question that seemed easier to explain face to face she'd get a zoom meeting scheduled asap. It made it so easy to understand what was happening and how the setup and implementation process was going. We are loving the ease of use and the upsell features Rebuy offers. Highly recommend!

a boutique by Rachel Clark
United States
3 months using the app
Rebuy replied June 7, 2024

Thank you for sharing your positive experience! We're glad to hear that Suki made the setup process smooth and easy for you. It's wonderful to know you're enjoying the ease of use and upsell features of Rebuy. We appreciate your recommendation! 😊