We were looking forward to using this app. Unfortunately, it does not come up. All we see is a spinner. I am updating the review because the developer was very prompt in offering support.
This seems to be a case affecting only your shop, so let's solve it.
I have replied to your email and looking forward to solve the issue with you as I understand more specifically what is going on.
Would appreciate if waiting for the issue to be handled before leaving a negative review, since we do not know the reason yet. Looking forward to your email response. Sorry for the inconvenience.
This app may have worked at one point but it marks all comments, even legitimate ones, as spam. Also, even though it marks everything as spam it does not delete them. Nice idea but kind of poor execution. It does not save our company any time and does not solve the continued spam problem that has been ongoing with the Shopify blog comments.
Hi Body Aware, there was a bug causing the latest inserted comment to be marked as spam. It was happening in the case of no new comments being made between the spam checks. This has been fixed now.
To summarise your concerns:
1. this app does not delete spam comments because Shopify spam is never a 100% certainty, even if we get very close with this idea. It is best to let Shopify deal with the actual spam deletion. We can consider adding an optional setting that allows deleting the comments marked as spam, please let us know if there is interest.
2. the way to save time is to create a comment filter in your Shopify Admin that only shows you comments that need approval. Please reach out if you would like assistance on how to do this.
If you experience any problems with the app please just reach out directly and we will do our best to find a solution.
- Chris @ reCAPTCHA spambuster