Reviews (5,453)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its effectiveness in growing SMS and email lists, which boosts sales and ROI. It is particularly valued for its ability to recover abandoned carts, enhancing revenue through personalized campaigns and automations. Features like pop-ups, email capture at checkout, and tailored messaging through conditional splits are noted for increasing customer engagement. The intuitive interface and responsive customer support are also major positives, alongside a ...

Edited May 2, 2018

Nao presta, péssimo nao cumpre o que promete

Shop Souza
Brazil
10 days using the app
Recart replied March 21, 2019

Thank you for your feedback! :)

Let us know if you'd like to give Recart another try and we'll help you set it up to run at maximum efficiency! Also you'll have 7+21 free ...

Edited October 29, 2018

App performs slowly and lacks functionality. I cancelled the app and was still charged a monthly fee. I emailed customer support and reversing the billing charge and got a rude response that they would not do it. I'd steer clear of this app. Lousy customer service and lousy functionality. It's not much different than using the built in messenger application that Shopify has.

Love And Skin
United States
9 days using the app
Recart replied March 21, 2019

Thank you for your feedback, we appreciate it! :)

The app may seem to be loading slowly because it only loads after the site itself is fully loaded. The widget is designed ...

January 6, 2017

don't install this app,the shopify recover sales are much good,this app is pice of shit,

Webshopdesign
Romania
8 days using the app
Recart replied March 21, 2019

Thanks for the review! We tried reaching out to you to find out what issues you were having exactly, but received no reply unfortunately. :( If you'd like to give Recart ...

Edited October 1, 2018

Public service announcement: Think very carefully when you install these abandon basket apps. Why? 'cos they don't work? Nope...because the developers credit themselves with transactions that actually aren't attributed to their app driving a sale, and then charge you for it. If you are using only this app, then fine...but you should be asking yourself why you are ONLY using this app for abandon ...

VAVOOM
Australia
7 days using the app
Recart replied March 29, 2019

Thank you for your feedback, we always appreciate it! :)

Please note that our attribution window tracking is and has always been public. Actually, this sales attribution ...

February 3, 2018

No, not a chance, i find it misleading, you only have to read thier push for another free 7 days see how its worded, misleading/decptive and fake stats as far as i can figure.

Iuster
Australia
5 days using the app
Recart replied March 21, 2019

Thank you for your feedback, we appreciate it! :)

We are very sorry that you've had such an impression, however we're also glad that you've been kind enough to openly share ...

June 19, 2019

Totally suck!!! The messenger widget is blank and I asked for help. I've waited more than 10 hrs to have a reply. After that...no update but kept sending me marketing emails. Please remember most of us are just a user not a developer, but CS asked me to find out the solution but without support. Definitely won't recommend to others. CS is too slow to reply.

CHIC Oral Care
Hong Kong SAR
5 days using the app
Recart replied July 1, 2019

Thank you for your feedback.

We always do our best to reply in a timely manner, however due to timezone differences it might take up to 12 hours in some cases.

After our ...

August 20, 2018

I can not understand why they could get 5 stars.

All campaigns 'email sender address is StoreName@ghostmonitormail.com

And this cause all emails just went to the Spam folder.

Btw, they said you cannot edit this email address.

https://help.recart.com/email-campaigns/can-i-change-the-sender-email-address

Noboring
United States
4 days using the app
Recart replied March 21, 2019

Thank you for your feedback, we really appreciate it! :)

At Recart we send emails via Mailgun. They are one of the best email providers for sending emails at scale. By ...

Edited March 19, 2018

EFSAFF\SDV\SGDSEG\DSFV\SDVSDVDSVSDV

Chineese Market
India
4 days using the app
Recart replied March 21, 2019

Thank you for your feedback! :)

November 14, 2017

Absolutely dreadful app. Never worked on the theme I had and there customer support team took on average 4 days to respond to any question for me to conclude with removing the app due to no help at all. I would not use this ever again.

Gb Ifdc
Ireland
4 days using the app
Recart replied March 29, 2019

Thank you for your review!

We are very sorry that you had a negative experience with Recart.

Even though our support team is not available 24/7, we always do our best to ...

Edited February 8, 2017

** updated** Apparently the people at Recart don't like negative reviews. I received an email in less than 5 minutes after posting the last review.

Please understand, if you have an issue and talk with them via the chat option, the customer service reps do not communicate with each other. This leaves for one employee to email me passively aggressively accusing me of lying about the last review.

I ...

Infamous Vapes
United States
4 days using the app
Recart replied March 29, 2019

Thank you for your review, we appreciate it!

We are sorry that you had a negative experience with Recart.

Even though our support team is not available 24/7, we always do our ...