Reviews (5,453)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its effectiveness in growing SMS and email lists, which boosts sales and ROI. It is particularly valued for its ability to recover abandoned carts, enhancing revenue through personalized campaigns and automations. Features like pop-ups, email capture at checkout, and tailored messaging through conditional splits are noted for increasing customer engagement. The intuitive interface and responsive customer support are also major positives, alongside a ...

December 27, 2018

Misleading app. Doesn't work as described.
Very disappointed in the service or Recart Messenger Marketing.

BRKLY.nl
Netherlands
2 days using the app
Recart replied March 21, 2019

Thank you for your review. We have contacted you via email but we haven’t heard back from you.
It seems to be caused by a misunderstanding that we'd love to help you sort out ...

Edited February 1, 2018

Such a shame! it looks like a great app with great potential but i just can't trust it work properly! I change something in the settings or on a campaign, it will either change back to its original settings or do nothing at all. nothing seems to work properly.

REALLY DISAPPOINTED

Vipuppies
United Kingdom
2 days using the app
Recart replied March 21, 2019

Thanks for the review, we always appreciate the feedback. :)

Is it possible that you've experienced this issue within a relatively small timeframe? It sounds like this was ...

March 23, 2018

Really bad service and stole my money and sales

Bluezartshop
United States
2 days using the app
Recart replied March 21, 2019

Thank you for your feedback, we appreciate it! :)

I just checked your case and it seems that soon after your review we've investigated your issue for you and found out that ...

January 20, 2019

When i add to cart i get an empty cart just because the recart app was activated. Bullshit app. lost a lot of sales

Shepherd Webshop
Netherlands
About 21 hours using the app
Recart replied March 21, 2019

We are really sad something like this happened to you. We've tested the Messenger Add to Cart popup on your store and it added the product to the cart without any issues. We' ...

August 15, 2017

don't trust these scammers.. the stats are faked and not real, I earned $0 that day, however they showed me I've got extra $90 from their app THAT DAY. I believe the emails sent are 50% of them also fake and they don't worry even sending them. I wonder, if these stats were real, they would allow us to see who re-ordered it. good luck scammers, i hope Shopify will take down this app.

9oos
United Kingdom
About 18 hours using the app
Recart replied March 29, 2019

Thank you for your feedback, we appreciate it! :)

We are very sorry that you've had such an impression, however, we're also glad that you've been kind enough to openly share ...

June 23, 2020

You guys literally charged my credit card without my approval, so I would like my money back.

Kingsden Home
Canada
About 18 hours using the app
Recart replied June 25, 2020

Hello! Thanks for your feedback, we appreciate it. :)

I'm so sorry that you had a negative experience with Recart, we'd like to sort this out. We've reached out to you via ...

Edited March 30, 2018

I'm very disappointed. The only reason i paid for this app is to be able to use Messenger features! And it's not even working. So basically i got charged $29 for something i can't use.
I've even deleted the App right away and still i got charged. What a shame!

Ijewelry Shop
Morocco
About 18 hours using the app
Recart replied March 21, 2019

Thank you for your feedback, we appreciate it! :)

I just checked your conversation with our support team and the issue back then was caused by the changes Facebook made to ...

December 15, 2017

Doesn't work correctly. You will never know if your customer received abandoned email or this is the supplier automatic generated the email which you will be charged! .Avoid if you value your customers. Read others 1-star review.

Diagnose Software
Ireland
About 10 hours using the app
Recart replied March 29, 2019

Thank you for your feedback, we appreciate it!

Being clear about which carts have been converted by Recart is our top priority, which is why we have an ‘all abandoned carts ...

June 15, 2019

I tried using this app and the Abandoned Cart Recovery app from the same developer. Neither worked in my store. With this one in particular, the "Sticky Coupon" or whatever wouldn't go away - it was blocking another app I have installed for social proof. I tried turning it off, I tried editing what it said - all to no avail. I would not recommend using this app, as it is way to buggy for me.

Score Flash Deals
United States
About 1 hour using the app
Recart replied June 16, 2019

Thank you for your feedback.

Our support team is happy to help with any issues that you may experience, so please do feel free to reach out to us via our chat if anything ...

October 18, 2017

still trying to free trial .so far is good will write review agin

Retrozz
Canada
24 minutes using the app
Recart replied March 22, 2019

Thanks for the review! :)
Based on your review, we are not sure why you gave us a one star rating, seems like that happened by accident. If you had any issues with the app, ...