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If I could give this zero stars, I absolutely would. I downloaded this app because I was intrigued with the idea of allowing/denying memberships as that would give me a bit more control on those who purchased my courses. The issue I had is that regardless of whether the member is accepted or denied, the member gets charged. I don't understand the point of the "allow/deny" function if the outcome is the same regardless. And to add insult to injury, the customer service rep that I spoke to didn't seem to understand any of the questions I was asking and continued to route me to an FAQ page that had nothing to do with what we were talking about. I'm utterly disappointed in this app and the folk who are supposed to help. Do better!
We're so sorry to hear that you didn't have a nice experience :(
We've sent over an email to you to help out here. We'll do our best to get this sorted for you!
The request you send doesn't have any direct solution in any app on the app store, though we can provide you an alternate solution to achieve your goal.
Let's discuss this on our call.
We used this app to hide collections for members and it is very easy to setup the plans. We recommend this app.
wish i could give it less than 1 Star!! Customer service not great, passed me onto their 'partners' based in India who advised it will cost me $1400 to do a few hours work...no thankyou! not interested in a company that does business in this way
Be careful! I spoke on the phone with 2 of their support reps, and they admit that their app cannot do what I need, but all they keep saying is "Just go and buy the entire bundle that includes this app and so much more. It still won't do what you want, but it will help you in so many other ways." All they did was push the upsell to a very pricy product! Now I'm trying to remove my Stripe payment API keys to disconnect the app and I cannot remove them! The app also asks for my email password which makes me uncomfortable. And in less than 12 hours, their entire server was down twice, once for an hour and again for about 10 minutes! Be careful! The app may work great for some, but I was unimpressed and concerned about security and reliability.
Hi Torah - We are sorry that you didn't find what you need in our app.
But we are happy to work around and provide you with the solution. It is not easy for every app provider to fulfill all the requirements of merchants but we are continuously making efforts to somehow provide you the solution. We are happy to connect again and help you in any way possible. Thanks
I installed the app on the basis that I wanted to try it out and see if it could meet our requirements, but found setting things up very confusing and was puzzled by the fact that I needed to connect it to PayPal. Normally apps bill directly through Shopify. I also thought that $7.99/month was a flat fee (this is the only price shown on Shopify apps), but actually that’s only for up to 50 members. I tried to email twice to request assistance and I received no reply.
Hey there! Thanks for your review. Sorry to hear that you are experiencing problems in setting up the app. We do provide the free setup for all stores and our team sent you an email for the same.
For the payment gateway - We have already mentioned on the app that we only support PayPal and Stripe. And for pricing also, you can see it as a starter pricing and link above it which show you all pricing plans.
Please let me know if you need any further help and we are happy to assist you.
Thanks
Team AAAecommerce
rishav is very good -.........................................................................................
I first got familiar with this Company by using the Web Push Notifications App, which is Free and just GREAT! So when I needed to add a Membership & Loyalty Program to my website, and I saw that the same company had versions of that as well, I was intrigued. However, those ones did cost a little bit of money, so at first I tried to use some other Free ones. However, those other companies Apps did not work, and I ended up just coming back to AITrillion, and Rishab did a screen-share walk through with me and was INSTANTLY super helpful and successful in getting a fairly technical feature, set up in my store. 10/10 Rishab
The support team is very helpful. It helps me to solve the plug-in coding problem in Shopify. This is an amazing experience for me!
Thank you to the support team for helping me getting the app up and running to how I needed it for the setup of my hidden pages. They were VERY responsive to my questions and FAST with helping. Can't get any better than this! I look forward to building my membership with their app and team!!
Excellent support and very useful if you are building a membership based subscription site. We needed help with hiding certain items for non-members and their team took the time to solve the problem in our theme and followed up consistently to make sure we were happy with the change.
I first installed this App on a test site as I have been let down by claims by other membership apps in the past.
The AAEcommerce app has worked well for my site. It has integrated easily with shopify and the support from the support team has been prompt and helpful. Useful features:
The ability to add customer subscriptions as orders that show on the customers dashboard.
The ability to change membership plans show/hide content credentials without having to manually alter the form widget each time. Customer service:
Has been excellent. I had a query about the formatting on the My Account page and it was resolved within two days. Very pleased with the app so far, and, more importantly, confident that any queries will be dealt with swiftly and efficiently by the customer service team.
Extremely helpful and professional team working ! Helped me set up my membership for our site and assisted me throughout the entire process. I highly recommend this app to all business owners starting a membership for a large catalog site
Best app for locking content, and taking subscriptions. Customer support is very helpful, make sure you contact them for any issues. Also, use it in combination with other locking apps for the best membership access lock setup
Customer service seems to be fairly patient and understanding. They did an excellent job in upselling me... however, it was a good upsell and I needed the consolidated services they were offering. I figured if their responsiveness and service was that good, what the heck?
Thanks so much for taking the time to leave us this review 💖 We're so glad to hear that you're enjoying our app!
Rishav was very helpful and solved all my problems. He walked me through everything and the app is amazing!
I love the flexibility and scalability of this app. The support actually supports and in a timely manner! Highly recommend.
Rishav helped me a lot by e-mail but also during a zoom call when we had technical problems. So you can use this application without any problem and the support is very good.
I found the setup straight forward and the only thing I could see giving people confusion is setting up the payment gateway and testing. The aaa team has been extremely helpful in solving any and all issues, especially Rishav. They have been professional and trustworthy. Thanks for the help!
Thank you so much for your amazing review! We're really glad that we could help you to set things up, and looking forward to seeing your business grow! ❤️
A little hiccup with getting API keys set up, learning curve but all is good now. If you are getting error always check API keys. Rishav has been great and was extremely helpful with setup and answering questions.
Thank you for the kind words! 💓
We just started using the APP and found that it was easy to setup. We are also planning to use other APPS from this company. The support team was also great..
Very good service and much better use than the other membership apps.
They also dont mind adding custom stuff for you every now and then.
This app is super buggy. And getting ahold of customer service is a nightmare. The idea behind this app is cool but execution is very poor. Saved myself the time and headache by going with bold memberships.
Hi - Thanks for your feedback.
We are replying to your email but it seems the email from which you are submitting the ticket is not correct. Please check this proof - https://prnt.sc/1ts42iz
Our support is very responsive and we can do the full setup of the app for free. Please connect us again with the correct email and we can also schedule a call or zoom meeting for any assistance you need.
Thanks
Easy to install, some configuration issues and bugs at first, but on several occasions the service was very fast and solved all my problems in less than 2 hours. I recommend it, as it allows me to manage my subscriptions on the sites easily and without too much cost.
Thank you for your awesome review! This definitely inspires us to provide more quality products and services to our merchants. ✨💖
AMAZING customer service! Very quick and helpful!
I was looking for a simple returning payment app and found this one, I am really happy from the begining with the app, the payments and the service they provide!
The App is very simple and completly customizable, Definitly 5/5 Stars!
Great job!
This app solved our membership challenges. The support has been prompt and thorough always resulting in a solution to my issue or question. I totally recommend these guys!
Thank you so much for the 5-star rating! We really appreciate it. 😊
I have requested assistance on several occasions and been scheduled a callback but that didn't happen. It really appears that no one is actually reading my emails but I continue to get auto responses telling me to watch a video on how to set up something that is already set up. This is very frustrating. Basically I will most likely be uninstalling within 24 hours and its all due to the customer support.
Thank you for your review! As discussed in our meetings, I hope all your questions are resolved and you are using the app now.
Let us know if you have any questions and wish you the best of luck with your store 🤗
Overall, I'm happy with the functionality of the app, the prompt response from the customer service team and the swift action to rectify issues that I'd faced. It would be nice to have aesthetic design options for the form but otherwise it's a simple and functional membership platform suitable for business subscription services. Highly recommend.
Thank you for taking the time to leave us a review 💖 So glad to hear about your nice experience with our support team!
Fast response of support, i really need this app for our membership site using shopify :) app recommended!
Thank you so much for your lovely review 💖
Customer support is amazing, they helped me with all the issues I faced. I needed some custom features and the app support was fast and they resolved the error in a few hours.
The customer support was amazing and they helped me set up evrything i wanted! I’m really looking forward to try it with my customers im sure they will like it.
Bonjour,
Je suis très content deja du support de cette application. Ils sont reactif et professionnels. Ils prennent nos remarques en considération et vous trouvent des solutions rapides.
Merci à l'équipe
This app is not as promoted. 1. Set up is complicated. 2. Got a call for help to set up, and the app still does not work. I asked for an extension on the free trial as I still could not use the app, and they said NO. The fees are high as you start getting members, upward of $750.00 per month! Yikes! Hard to reach for help only via email, very slow. Very disappointing. Also, if you want color or a badge etc., on the membership application form, that is a design team, and for $99, they will do this. So I had a boring white membership page. I feel they need to make it more user-friendly and set a fair price for the app. At this time, I would not recommend it and have just deleted it from my store.
Thanks for your reply. Just a quick update on your questions.
1. We are providing full support and instructions video to set up the app. We also do the free setup of the app for every store.
2. App-free usage extension is not possible, but we can do one month of refund if any seller is not able to set up at this time. We do also provide a trial period for the same.
3. We are also available for a call and a zoom meeting on request.
4. You can design all forms of the plans if you know basic HTML or we can do it for an additional minimum fee if you need custom designs.
Please reply to our support and we are happy to set up this for you.
Thanks
AAA Membership Support
This app helped me turn my store into a membership store which gave my customers the ability to become members and unlock more parts of the store. I am impressed with the customer service and would strongly recommend AAAeCommerce to any upcoming Membership or Subscription based store. In the future, I would like to see a more simplistic setup with the memberships and subscriptions in regards to how a merchant can hide or show content to customers. But the support team is able to help greatly, so it is not a problem.
The Triple AAA team is wonderful. Whenever I have an issue or don't understand something, customer service is always waiting to help. The app is great and also easy to set-up. I highly recommend.
Great support, very responsive, the application is easy to use and each step, each setting and detailed in explanatory videos! thanks
Very helpful and responsive with support. Had a couple bugs I was dealing with but they made sure to help fix.
Honestly I feel like this app is more a mess than anything. I rarely leave negative review but I am so disappointed. Some of the issues I've had: shipping addresses not coming through on orders that went with the membership so I shipped product late; half the orders came through as duplicates; customers don't receive a confirmation page when they sign up and they only receive a confirmation email once you approve their membership so I had multiple customer sign up twice thinking the first registration didn't go through so they were charged twice. Reimbursements have to be done manually, not through Shopify, which is a pain. There were issues setting up the API and every time I went to save the new membership plan, it'd all get erased because of the API issue. I've had so many issue with this app and I've only had it for two weeks. I'm done and moving to a different app. The good: It is fairly easy to set up aside from the API issue. Recurring orders did work seamlessly once a customer signed up and you approved them.
Hi Chelsea,
We're so sorry to hear this. Our team has sent a message your way to help out.
Thanks
impossible to set up without programmers' help. Make something easier, I have multiples apps in my store, and the setup is automatic.
Hi Winepeckers,
For few features, you need the expertise to update the liquid file. But most of the setup can be easily done if you can follow the instructions of knowledgebase and videos.
We also provide free setup support and you can just drop a ticket. We do a full setup of all the features on your store.
Thanks
Zero support staff, impossible to cancel, charged THREE times for the same service. Not worth the pain.
Hi Boutique Estate Sales,
Our billing team contact you and approved the refund. Please let us know if you have any questions and we are happy to assist you with the same.
Thanks
Membership App Support
Pros:
-Customer support is good. I was looking for a membership app that was easy to setup and logged all my customers. I have it working right now with Mailchimp so my members get a email with a discount code for joining. Cons:
-The customization of the colors of the form needs improving. I had to have customer support do basic text/title coloring. -Unable to update Plan name once you use it. Even if you delete your plan and start from scratch they say it is impossible. -Unable to change plan tags to update customers without customer support deleting it. Conclusion: -I wont be using this because it is a major hassle, the software is just not with modern standards.
Very quick and kind response and support.
They follow up the result from their solving also.
It's very impressive
Customer support is quick and kind. It's perfect for my situation if it could give the member free shipping and limit its number of use per month.
Though I dont get all the features I want, I like to give 4 stars for prompt response from the support team
This app will help us to manage our distributors by subscriptions in different Countries and different discounts per country. Great Customer service.
the app real meets my requirements, the help me to install and adjust the code, thanks!
You should try this!
Great support, they resolved any issues I encountered and they will add Paypal gateway too, so this is great!
It is helping us with our paid content and subscriptions.
Some features need to be improved to attend more our needs. They are getting there!!!
This app is clearly newer to the market and I have to say the support is literally incredible. Big shout out to Neha who has been super supportive and clear about the thorough functionality (the tool creates a pretty simple user journey but seems to be able to fit needs v flexibly thus far), and thanks for supporting us on our detailed requirements so far
The app is absolutely one of my choices and done the trick for me. The Support is outstanding. Integrate the app in my store in just a minute.
We have a unique workflow and how the customer journey has to be laid out. And the support team at Aaaecommerce went ABOVE AND BEYOND, for our needs.
Lifetime customers!
The application works wonderfully. Excellent value.
The point I would like to emphasize is the quality and availability of customer support.
A big thanks to Sachin.
I was simply doing a trial of this app, and created a test membership plan. After I found out that the app doesn't have discount tier-ing, I uninstalled the app.
BUT, the test membership plan is still alive and kicking on my LIVE site, and I don't know how to undo this!!
The app's features sound great, but this isn't the way it should work. I'm having to go into the liquid files now and see how to delete the added files that shouldn't be working anymore. Or something... :\
I love this APP so far. Its super easy for our members to use but we wanted to see an additional feature enhanced to make things easier for us and the member.
The AAA ECommerce Team addressed our request and implemented. THANK YOU!!
Ugh. Was so hopeful when I saw this app and read the description until I installed it and saw it only supports the Stripe payment gateway.
As a Philippines-Shopify store, I need it to support PayPal Express Checkout, that specific "flavor" of PayPal. No other payment gateway is available to me.
I'm more than happy to change the review to 5 stars if you will add PayPal Express Checkout for recurring orders/subscriptions/donations/etc.