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Didnt work and they asked for my IP address sneakily which is dangerous. Very dodgy do not use
Thank you for sharing your concerns, and I’m sorry for the frustration this situation has caused.
I want to assure you that our request for your IP address was solely to ...
I have requested assistance on several occasions and been scheduled a callback but that didn't happen. It really appears that no one is actually reading my emails but I continue to get auto responses telling me to watch a video on how to set up something that is already set up. This is very frustrating. Basically I will most likely be uninstalling within 24 hours and its all due to the customer ...
Thank you for your review! As discussed in our meetings, I hope all your questions are resolved and you are using the app now.
Let us know if you have any questions and wish ...
Ugh. Was so hopeful when I saw this app and read the description until I installed it and saw it only supports the Stripe payment gateway.
As a Philippines-Shopify store, I need it to support PayPal Express Checkout, that specific "flavor" of PayPal. No other payment gateway is available to me.
I'm more than happy to change the review to 5 stars if you will add PayPal Express Checkout for ...
While the initial troubleshooting was helpful as the team got to the issues really fast, but subsequent recurrence of the issue proved ineffective as the team failed to either troubleshoot the problem, or even respond to my email. My last email went unreplied for more than 5 days. Store can't launch until issue is addressed and resolved. Furthermore, I don't have any access to the app anymore. I ...
Zero support staff, impossible to cancel, charged THREE times for the same service. Not worth the pain.
Hi Boutique Estate Sales,
Our billing team contact you and approved the refund. Please let us know if you have any questions and we are happy to assist you with the same.
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This app is super buggy. And getting ahold of customer service is a nightmare. The idea behind this app is cool but execution is very poor. Saved myself the time and headache by going with bold memberships.
Hi - Thanks for your feedback.
We are replying to your email but it seems the email from which you are submitting the ticket is not correct. Please check this proof - https: ...
This app is not as promoted. 1. Set up is complicated. 2. Got a call for help to set up, and the app still does not work. I asked for an extension on the free trial as I still could not use the app, and they said NO. The fees are high as you start getting members, upward of $750.00 per month! Yikes! Hard to reach for help only via email, very slow. Very disappointing. Also, if you want color or a ...
Thanks for your reply. Just a quick update on your questions.
1. We are providing full support and instructions video to set up the app. We also do the free setup of the app ...
If I could give this zero stars, I absolutely would. I downloaded this app because I was intrigued with the idea of allowing/denying memberships as that would give me a bit more control on those who purchased my courses. The issue I had is that regardless of whether the member is accepted or denied, the member gets charged. I don't understand the point of the "allow/deny" function if the outcome ...
We're so sorry to hear that you didn't have a nice experience :(
We've sent over an email to you to help out here. We'll do our best to get this sorted for you!
The request ...
wish i could give it less than 1 Star!! Customer service not great, passed me onto their 'partners' based in India who advised it will cost me $1400 to do a few hours work...no thankyou! not interested in a company that does business in this way
I was simply doing a trial of this app, and created a test membership plan. After I found out that the app doesn't have discount tier-ing, I uninstalled the app.
BUT, the test membership plan is still alive and kicking on my LIVE site, and I don't know how to undo this!!
The app's features sound great, but this isn't the way it should work. I'm having to go into the liquid files now and see how ...