Reviews (117)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants praise this app for effectively managing referral and affiliate programs, boosting sales and engagement. It's noted for its easy setup, user-friendly interface, and seamless Shopify integration. Exceptional customer support is highlighted, with responsive and proactive assistance. The app's simplicity and tutorial resources make it accessible for non-technical users. It's considered affordable, offering good value for businesses seeking a cost-effective referral program solution.
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Great app and support
Shopjar is an amazing tool! I use on both my websites and the customer support is brilliant!! Definitely recommend it
Really great customer support. They helped me with many things on set up!
Sehr unkompliziert und selbsterklärend. Bei Einer Frage hat der Support auch sofort geholfen. Perfekt.
Easy setup and good support.
Update: I worked with the team to update the landing page. They helped me review the landing page so it looked better on our website.
Worked fine until they made some recent "improvements." Now it doesn't clear the pop up that tells you about the improvements and you are frozen. Sent two emails to support. No answer. Don't install until you know that the version of Shopify you have works with this app.
Thank you for taking the time to share your feedback with us. We deeply regret that your recent experience didn't meet the high standards we strive to uphold. Our latest update, which leverages the Shopify CDN, is designed to enhance the performance of landing pages and branding assets. It's important to note that this update requires the theme app extension to be enabled in your theme.
We understand this may have caused some confusion, and we're glad to hear that our team has been able to assist you in resolving this issue.
If you feel satisfied with the resolution and support provided, we would be grateful if you could consider updating your review. Your continued support for our app is immensely appreciated, and we're here to ensure your experience is always a positive one.
Super customer service from Madhav. All our needed requests or missing features Sakthivel add to the app very fast. The app works good. Easy and simple solution without overcomplicated if somebody needs just a referral system.
Great service and help in setting up the referrals. Setup takes a bit of a learning curve, but the tutorial videos help a lot.
Support call with Madhav was excellent to help troubleshoot my issue.
I have not been impressed by this app. There is no way for me to input my affiliate's paypal information for them, I cannot update their affiliate code without errors, features are hidden, and the interface is not comprehensive. Reports are confusing, I can't tell if my automatic payments are making it to my affiliates too. Not to mention their only hours of availability for onboarding or customer service meetings is 1AM-9AM or 6PM-12AM? Why do you not have availability for meetings during regular business hours? Not impressed.
We’re truly sorry your experience and please accept our apologies. Our support calendar looked sparse because most business-hour slots filled quickly due to heavy demand. We’ve now opened additional slots to make booking easier.
A few points that may help right away:
Adding a PayPal address – You can enter (or edit) an affiliate’s PayPal email in the Affiliate Profile section.
Affiliate codes & reports – Both should update without errors, and automatic‐payment status is visible in the payouts tab. If you’re seeing something different, we’d like to investigate and fix it for you.
We’ve been trying to reach out in-app and by email so we can walk through these items together, but haven’t heard back yet. So we're replying here.
Whenever it’s convenient, please email us at support@shopjar.freshdesk.com. We’ll be happy to jump on a call, review your setup step-by-step, and make sure everything is working smoothly.
Thank you for giving Shopjar a try, and again, our apologies for the inconvenience. We look forward to getting this sorted for you.
This app is incredibly easy to use. Setting up and integrating the referral program and portal with my store was seamless. The customer support team has been fantastic — they respond quickly and always provide clear solutions to any questions I have.
