Releasit COD Form & Upsells

Hi there,

I am Mehmed, Tech Support App Lead for Releasit.

We’re truly sorry for the disruption you experienced — we completely understand how critical checkout stability is for your store, and we know how stressful it must have been to face order interruptions.

The issue you encountered was caused by an unexpected technical incident, and our engineering team treated it with the highest priority to restore service as quickly as possible. We know that “as quickly as possible” still doesn’t make up for the impact on your business, and for that, we sincerely apologize.

Stability and reliability are extremely important to us, and we’ve since taken additional measures to prevent this from happening again. We would really appreciate the opportunity to speak with you directly and review your store to ensure everything is now running smoothly. Please reach out to us through our chat widget so we can assist you personally.

Thank you for your feedback — it truly helps us improve.

Hi there,

I am Mehmed, Tech Support App Lead for Releasit.

First of all, I want to sincerely apologize for the experience you described. We fully understand how critical December 23rd is for sales, especially when running high-budget advertising campaigns. Reading that your store was unable to process orders during such an important period is something we take extremely seriously.

The ApolloError – status code 500 you mentioned was related to a temporary server-side incident. Our engineering team worked to resolve it as quickly as possible, but we completely acknowledge that even a few hours of disruption during peak season can have a significant financial impact.

Regarding order recovery, we truly wish there were a way to retrieve orders that were never successfully created in Shopify due to the failed confirmation. Unfortunately, when the checkout submission fails before Shopify registers the order, there is no data stored that can be restored. We understand how frustrating this is, especially when paid traffic is involved.

We also want to clarify that stability is our top priority — particularly for merchants on higher-volume plans. Since the incident, we have implemented additional monitoring and safeguards to further reduce the risk of similar occurrences.

We respect your decision and genuinely regret that this situation led you to migrate. If you are ever open to discussing the matter further, I would personally be happy to review your case in detail. Your feedback is important to us and helps us improve both our infrastructure and our communication.

Again, I’m truly sorry for the disruption and the impact it had on your business.

Hi there,

I am Mehmed, Tech Support App Lead for Releasit.

I’m truly sorry to hear about your experience. A 500 error is a server-side issue, and we completely understand how frustrating and concerning it is — especially when it directly impacts your revenue and COD orders. Reliability is essential for checkout flows, and we take situations like this very seriously.

Our team treats any 500 error as a high-priority incident and investigates it immediately to restore full functionality as quickly as possible. That said, even a short disruption can result in lost orders, and we sincerely apologize for the impact this had on your store.

We would really appreciate the opportunity to review your specific case in detail to determine exactly what happened and ensure everything is now working correctly. Please reach out to us directly at our chat widget inside the application, and we will prioritize your case right away.

Thank you for bringing this to our attention — your feedback helps us strengthen the app and prevent similar issues in the future.