Releasit COD Form & Upsells
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Reviews (2,621)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants appreciate this app for boosting conversion rates by filtering fake orders and enhancing COD processes. Key features include order confirmation automation, WhatsApp and call follow-ups, and customizable checkout forms, praised for easy setup and quick integration. The app is noted for its reliable performance and smooth user experience. Support is commended for responsiveness and professionalism, often providing swift issue resolution and custom solutions.
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very bad service for support
i pay per month 29 doller and customer support is totally bed service
i add 20 doller in my top up wallet and amount deducted from my bank and also show as a success in shopify bill section and till not added in my top up wallet account
please do not use this type of app for cod form
Hello there,
My name is Mehmed, and I’m the Tech Support Lead at Releasit.
First of all, I’m truly sorry for the experience you had. I completely understand how frustrating it can be when your balance doesn’t update as expected, especially when it affects your store operations.
I’d like to briefly explain why this sometimes happens. In some cases, the app’s frontend does not properly communicate the payment confirmation to the system. When that occurs, the top-up may not immediately appear in the application balance even though the payment was completed.
When this situation is reported, our support team escalates the case to our finance department to verify the payment. Once the payment is confirmed, we manually update the balance from our backend.
This process can occasionally take a couple of hours, but in most cases we are able to resolve it much sooner.
We completely understand that any inconvenience can impact your store’s performance, and we truly appreciate your patience while we resolve situations like this.
If you need any additional information or assistance with the app, please feel free to reach out through our support chat widget or by email at releasit@support.com. I’ll be more than happy to help.
Kind regards,
Mehmed
Tech Support Lead
Releasit
Muy bien, tienen muchas formas de configuración. Lo malo es que el formulario afecta en la carga de las paginas, ya que en estos días implementaron envíos a todo México y para ello agregaron los servicio de codigos postales de Amazon y eso si afecta en las cargas de las paginas, aproximadamente 1.6MB mas peso. Espero que puedan optimizar ese detalle.
This app automatically downgraded to the free plan when my store was frozen, yet I was still charged for the premium plan. On top of that, it displayed a message to my customers saying that the order limit had been reached without any notification to me.
Because of this issue, I lost around 50 orders in just 10 days without realizing there was a problem. Instead of hiding the button once the usage limit was reached, the app continued showing it on the storefront with a limit message, which negatively affected my sales.
This situation caused significant losses for my business and should not have happened.
Hello there,
I am Mehmed, tech support app lead for Releasit COD Forms and Upsells.
First of all, I am really sorry for the disruption this has caused.
I wanted to give a clearer picture on why we are transferring stores to free plan once they are closed : it is simply due to the fact we are trying to protect our customers from unnecessary spending. In case subscription would be staying active, it would trigger further charges for each passing month.
We have also developed a system where we can recover all the orders made through the form for the past 5 days after plan limit is reached.
Once again, I am truly sorry for the inconvenience, can you please reach out to us either through chat widget inside the application, or through email support@releasit.com so we can further discuss this matter.
Kind regards,
Mehmed
Esta aplicacion para mi es realmente genial ya que me permite configurar la forma de pago y poner ofertas de mis productos
Very disappointing experience with the Releasit COD Form & Upsells app. Even after subscribing to their **Unlimited plan ($69.99)**, the level of support we received was extremely poor.
We reported a serious issue where customers get stuck on the processing page and are not redirected to the thank you page. Because of this, customers think their order was not placed and they place the order again, which results in multiple orders being created.
Despite clearly explaining the problem, we did not receive any proper solution or helpful response from the support team. When a store is paying for the **Unlimited $69.99 plan**, we expect fast and professional support, but unfortunately that was not our experience.
This kind of issue directly affects business operations and customer trust. Very disappointing support experience.
Hello there.
I am Mehmed, tech support app lead for Releasit.
First of all, I am truly sorry for the inconvenience the issue has caused.
I understand how detrimental issues like this can be.
Can you please reach out to releasit@support.com and ask for Mehmed, I will personally check what is happening and make sure your store is working without any issues?
Looking forward hearing from you.
Kind regards
I’m using this app in my store and it works really well. Setup was quick and everything runs smoothly.
The support team is super fast and incredibly helpful. Every time I had a question, they replied quickly and actually fixed the issue.
Really happy with it. Highly recommend.:))
I am using this app since two year, its so reliable and friendly user, customer support is good, all of my student using this COD app, easily install here is all option like google sheet integration and COD form, very easy to use.
Thanks.
App not working for whole day. My store cant receive orders because of them. Do not install checkout app that can just suddenly stop working and they cant get it fixed ASAP.
Hi there,
I am Mehmed, Tech Support App Lead for Releasit.
We’re truly sorry for the disruption you experienced — we completely understand how critical checkout stability is for your store, and we know how stressful it must have been to face order interruptions.
The issue you encountered was caused by an unexpected technical incident, and our engineering team treated it with the highest priority to restore service as quickly as possible. We know that “as quickly as possible” still doesn’t make up for the impact on your business, and for that, we sincerely apologize.
Stability and reliability are extremely important to us, and we’ve since taken additional measures to prevent this from happening again. We would really appreciate the opportunity to speak with you directly and review your store to ensure everything is now running smoothly. Please reach out to us through our chat widget so we can assist you personally.
Thank you for your feedback — it truly helps us improve.
Experiencia muy negativa – pérdidas económicas reales incluso en plan premium
El 23 de diciembre, uno de los días más importantes del año para ventas, la app dejó de funcionar de forma crítica.
El formulario se mostraba correctamente, pero al confirmar el pedido el botón quedaba en “cargando infinito”, impidiendo que se crearan pedidos. El error técnico que aparecía era ApolloError – status code 500, lo que confirma un fallo interno del servidor.
Tenía campañas publicitarias activas con inversión significativa, y durante varias horas la tienda estuvo técnicamente inoperativa sin que me diera cuenta de inmediato. El resultado fue una pérdida considerable de dinero y oportunidades de venta.
Quiero aclarar que estoy usando el plan más caro y “premium” de la app, precisamente porque manejo volúmenes altos y necesito estabilidad. Aun así, el fallo ocurrió sin ningún aviso, respaldo ni sistema de contingencia, lo cual es inaceptable para un plan que se vende como el más completo.
Probé desde múltiples dispositivos y navegadores. Incluso desinstalé y reinstalé la app, lo que solucionó el problema de forma temporal, pero el fallo volvió a repetirse, demostrando que no se trataba de un error de configuración sino de un problema serio de estabilidad.
El soporte respondió disculpándose, pero confirmó que los pedidos no se pueden recuperar y que no se hacen responsables de las pérdidas ocasionadas, algo extremadamente preocupante tratándose de una app que controla directamente el proceso de pedidos y facturación.
Debido a esta experiencia, y considerando que incluso en el plan premium no existe protección ante fallos críticos, he decidido migrar a EasySell, ya que no es viable operar campañas pagadas confiando en una app que puede dejar de procesar pedidos sin asumir responsabilidad alguna.
No recomiendo esta app a negocios que invierten en publicidad o dependen del COD. Si la usas, ten siempre un plan B, porque una caída como esta puede costar miles en cuestión de horas, incluso pagando el plan más alto.
Hi there,
I am Mehmed, Tech Support App Lead for Releasit.
First of all, I want to sincerely apologize for the experience you described. We fully understand how critical December 23rd is for sales, especially when running high-budget advertising campaigns. Reading that your store was unable to process orders during such an important period is something we take extremely seriously.
The ApolloError status code 500 you mentioned was related to a temporary server-side incident. Our engineering team worked to resolve it as quickly as possible, but we completely acknowledge that even a few hours of disruption during peak season can have a significant financial impact.
Regarding order recovery, we truly wish there were a way to retrieve orders that were never successfully created in Shopify due to the failed confirmation. Unfortunately, when the checkout submission fails before Shopify registers the order, there is no data stored that can be restored. We understand how frustrating this is, especially when paid traffic is involved.
We also want to clarify that stability is our top priority, particularly for merchants on higher-volume plans. Since the incident, we have implemented additional monitoring and safeguards to further reduce the risk of similar occurrences.
We respect your decision and genuinely regret that this situation led you to migrate. If you are ever open to discussing the matter further, I would personally be happy to review your case in detail. Your feedback is important to us and helps us improve both our infrastructure and our communication.
Again, I’m truly sorry for the disruption and the impact it had on your business.
El tendido problemas en que no se ve la oferta de cantidad en la tienda de Listo pa ti, esta generado problemas grandes en el momento de abrir catalogo de producto y que se diseño la oferta de cantidad, no se reflejado. No sé que hacer para solucionar el lio.
Hola,
Soy Mehmed, Tech Support App Lead de Releasit.
Lamento mucho el problema que estás teniendo con la visualización de la oferta por cantidad en tu tienda “Listo pa ti”. Entiendo que si la oferta no se refleja correctamente al abrir el catálogo o la página de producto, eso puede generar un impacto importante en las conversiones.
Este tipo de situación normalmente está relacionada con la configuración del tema, la ubicación del bloque de la app o algún conflicto con código personalizado. No te preocupes, tiene solución.
Por favor contáctanos por el chat dentro de la app o al correo support@releas.it y comparte el enlace del producto donde no se muestra la oferta. Revisaremos tu tienda directamente y te ayudaremos a dejarlo funcionando correctamente lo antes posible.
Estamos aquí para ayudarte a resolverlo.
Mehmed, Tech Support App Lead
