Releasit COD Form & Upsells

App not working for whole day. My store cant receive orders because of them. Do not install checkout app that can just suddenly stop working and they cant get it fixed ASAP.

Experiencia muy negativa – pérdidas económicas reales incluso en plan premium

El 23 de diciembre, uno de los días más importantes del año para ventas, la app dejó de funcionar de forma crítica.

El formulario se mostraba correctamente, pero al confirmar el pedido el botón quedaba en “cargando infinito”, impidiendo que se crearan pedidos. El error técnico que aparecía era ApolloError – status code 500, lo que confirma un fallo interno del servidor.

Tenía campañas publicitarias activas con inversión significativa, y durante varias horas la tienda estuvo técnicamente inoperativa sin que me diera cuenta de inmediato. El resultado fue una pérdida considerable de dinero y oportunidades de venta.

Quiero aclarar que estoy usando el plan más caro y “premium” de la app, precisamente porque manejo volúmenes altos y necesito estabilidad. Aun así, el fallo ocurrió sin ningún aviso, respaldo ni sistema de contingencia, lo cual es inaceptable para un plan que se vende como el más completo.

Probé desde múltiples dispositivos y navegadores. Incluso desinstalé y reinstalé la app, lo que solucionó el problema de forma temporal, pero el fallo volvió a repetirse, demostrando que no se trataba de un error de configuración sino de un problema serio de estabilidad.

El soporte respondió disculpándose, pero confirmó que los pedidos no se pueden recuperar y que no se hacen responsables de las pérdidas ocasionadas, algo extremadamente preocupante tratándose de una app que controla directamente el proceso de pedidos y facturación.

Debido a esta experiencia, y considerando que incluso en el plan premium no existe protección ante fallos críticos, he decidido migrar a EasySell, ya que no es viable operar campañas pagadas confiando en una app que puede dejar de procesar pedidos sin asumir responsabilidad alguna.

No recomiendo esta app a negocios que invierten en publicidad o dependen del COD. Si la usas, ten siempre un plan B, porque una caída como esta puede costar miles en cuestión de horas, incluso pagando el plan más alto.

1 Star - Extremely disappointed. The app stopped working and showed a 500 error code, which caused me to lose $38 in revenue. A reliable service is essential for COD orders, and this failure has cost me money. I need an explanation and a fix immediately.

– Issue Resolved & Good Support Response (Updated)

UPDATE:
After my initial review, the support team contacted me and handled the situation professionally.

They:
• Restored my 1-year paid plan
• Offered compensation for the inconvenience
• Took responsibility for the issue

The problem on December 23rd, 2025 caused real disruption to my business, but I appreciate that the team:
• Responded clearly afterward
• Fixed the issue
• Made an effort to compensate the losses

While the incident itself was frustrating, I believe the way a company reacts matters a lot — and in this case, they improved the situation.

I hope they continue improving:
• Communication before technical issues
• Preventing paid plans from being affected

Thank you to the support team for resolving the problem

I come from an engineering background so I'm aware that quality of an app is determined when there are issues and not what when everything is working seamlessly. After an outage, they sent a notification intimating my team and resolved it in a reasonable timeframe. The support contact I spoke to, Kemal, was very professional and helpful in the overall interaction. Highly recommended, just for how pleasant the support experience was when the app didn't work as expected.

Service outage lasting over 24 hours and still ongoing. No updates, no status notifications, no communication at all. Unacceptable reliability for a COD form app.

For more than 24 hours, this app totally ruined my checkout. I lost actual sales and had to close my entire store because COD was my only checkout option. Support repeatedly stated that "engineers are working on it," but they did not provide an ETA or a solution. No workaround, no backup, nothing. This kind of checkout app that can take your store offline is just unreliable.

App stopped working and lost many order, because customer wasn't able to complete order.
They ask me to reinstall, which make me subscribe to their plan again.

Really impressed with the support from Khushbu. Another agent couldn’t resolve my issue and even suggested uninstalling the app, but she fixed everything quickly and efficiently. She also solved a problem with shipping charges not applying. Excellent support and app so far!

Don't use this form, your sales will get affected Here's why:

It has a massive error since yesterday, it's been almost a day and they still haven't fixed it. The form is not loading, our sales crashed for almost 80%.

Their support is really slow