Releasit COD Form & Upsells

We were initially using the Releasit COD Form app on our store, but recently encountered a serious technical issue where customers could not complete orders—the form would just keep loading and never redirect to the confirmation page. After days of declined orders, we identified that the issue was coming from the Releasit app.

When we contacted their support, instead of fixing the problem, they told us we must include an email field in the form for it to work—something that was never required before. We explained that other apps, , work perfectly fine without forcing this. Still, no proper solution was provided, so we decided to switch to another alternative

However, what happened next was shocking.
As soon as we moved away from Releasit, we started receiving fake and bot orders on our store—clearly targeted, and likely not a coincidence. It seems like a form of retaliation or unethical behavior from their side, which is completely unacceptable.

If you're considering using Releasit, be careful. Based on our experience, not only is the support unhelpful, but switching away from their app might expose your store to spam or malicious activity. We strongly recommend going with a more reliable and ethical alternative

The app is just perfect, you can do whatever you want almost, we process a huge load of orders monthly with no issues, with the enterprise plan the support is impeccable 10/10, thanks Antonio again

Always, and I have to say every time I contact them, they respond within a minute, and they resolve my issue literally in less than 5 minutes. They are the best customer service I've ever experienced, and that's something very difficult to achieve when the service is online. Congratulations, excellent service. I'd like to single out Mario (I don't know if that's his real name), but what a quality of service, but in general, everyone is impeccable in their attention and solutions.

Siempre y tengo que decir siempre que los contacto, no pasa ni un minuto para que me contesten y me solucionen literal en menos de 5 minutos, son el mejor servicio al cliente que he probado en mi vida, y es algo muy dificil de lograr cuando la atención es en línea. Felicitaciones, Excelente la atención. Resalto a Mario (no sé si es su nombre real) pero que calidad de servicio, pero en general todos son impecables en su atención y solución

Excellent service, customer attention, fast with solutions and questions. The app is really good, never had any problem or bug before.

I have used the Releasit COD app. Its service is very good. The staff is very nice. The rates are very reasonable. It integrates well with my Shopify store. I also get extra orders by using the Releasit COD app and it is also convenient for the customers.

Excelente aplicacion para recibir pedidos con todos los datos correctos de nuestros clientes, ademas que el servicio de asistencia responde rapidamente ante cualquier duda o problema que se presente.

Uso da anni quest'app e posso dire che è stupenda! Negli anni sono state aggiunte nuove funzioni molto interessanti.
Per chi gestisce i pagamento alla consegna, non c'è migliore app!
L'assistenza sempre disponibile H24 e soprattutto gentilissimi!
Consigliata al 100%

Soy nuevo en el ecommerce y Releasit ha sido una plataforma que ha sido base para iniciar con éxito mi negocio; además de que cuando requieres algún soporte técnico o tienes alguna duda sobre el uso de la aplicación; la respuesta es casi inmediata. Realmente son un aliado en mi negocio.

Releasit es una ayuda enorme para los comercios electrónicos, y su servicio al cliente es el mejor que jamas he visto en ningún producto, en verdad te solucionan y te guian en todo.

He necesitado de su equipo de soporte muchaaaas veces y en todo momento he recibido la mejor atención. Su producto es excepcional para las operaciones y ventas de mi negocio, pero lo que más valoro es la rapidez y efectividad para resolver problemas concretos.

Claramente seguiré utilizando Releasit !!