Popcorn Replay Customer Visits
Watch your customers in action. Replay session recordings.
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Popular with businesses in the United States
App highlights
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Seamless workflow: use directly in Shopify admin
Key values section
Watch your customers in action
Numbers alone can’t reveal how customers really interact with your store - we can, with our first e-commerce dedicated session recorder!
Eliminate guesswork
Track each customer’s journey from the minute they enter your store until the sale is complete. Find and remove blockers instantly.
Simple and efficient
One click to record. No code needed. Experience your store through the eyes of your customers, identify problems and save sales.
Popcorn Replay Customer Visits
Launch date
Popcorn Replay Customer Visits
Launch date
Pricing
See all pricing optionsFree to install
7-day free trial included. Plans start at $9.99 / month.
Reviews
The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
Daniela's Boutique LLC
OMG i tested this out and this is awesome this will for sure help me see what they are looking at where I can do more promos on so excited!!
Hómmes De Classé
I like it. very good, store is up and running i recommend this to everyone that has a shopify store
Dress Indulge
It's good if it's not stuck. Noticed when visitors visit my site & look at multiple items I can't see the complete replay. The replay just stops after the first item view. I have reached out about my issue twice with no response. will have to look into another play back app.
Developer reply
Hi there,
We will not record checkout pages due to security and privacy reasons.
So some sessions will be cut off at that point.
In addition, some parts of the "video" might be missing, as it's not actually a video. The app simulates your store HTML and visitors mouse movements. It's more of a front end simulation of your store, rather than a video.
You can read about the technology here: https://en.wikipedia.org/wiki/Session_replay
(If we would record a video - that would make your store unusable as it would take the entire bandwidth).
As such, some HTML elements might result in error in the simulation. We are constantly working on improving the HTML simulation on our end to reduce such cases. But we can't technically guarantee 100% coverage.
We have responded to your initial messages 9 days ago, please check your email inbox for more information.
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