Replyco ‑ eCommerce Helpdesk

Replyco ‑ eCommerce Helpdesk

From $70/month. 7-day free trial.
Rating (5)
Reviews

Highlights

Speed tested
  • No impact to your online store

About this app

Launched

October 11, 2022

Languages

English

Integrates with

Amazon, eBay, Facebook Messenger, Linnworks, Many More, Telegram

Centralize all your customer questions in one place. Respond to them in minutes, not hours or days.

With Replyco, you can easily manage all your customer questions, from all selling and social media channels, in one intuitive inbox. What's more - all conversations come with a 360-degree customer view including order details and previous purchase history, making a job of responding to them much easier and hassle-free. Automate tasks, streamline your workflows and deliver exceptional customer support in a fraction of the time.

With Replyco, you can easily manage all your customer questions, from all selling and social media channels, in one intuitive inbox. What's more - all conversations come with a 360-degree customer view including order details and previous purchase history, making a job of responding to them much easier and hassle-free. Automate tasks, streamline your workflows and deliver exceptional customer support in a fraction of the time. more
  • Connect to all major selling channels and social media platforms.
  • View and reply to all messages from one place.
  • Access important customer and order data when viewing a message.
  • Automate message management with auto-assign, auto-responders and more.
  • Save time with customizable email templates (canned responses).

Pricing

7-day free trial

Basic

$70/month

  • Unlimited tickets messages
  • Unlimited users
  • Unlimited integrations
  • Industry-leading helpdesk
  • Auto-matched order deta
  • Priorities and SLA
  • +More

Standard

$140/month

  • Unlimited tickets messages
  • Unlimited users
  • Unlimited integrations
  • Includes all Basic features +
  • Amazon feedback requests
  • Smart filters
  • +More

Business

$350/month

  • Unlimited tickets messages
  • Unlimited users
  • Unlimited integrations
  • All Standard features +
  • Custom fields
  • Dashboard customisation
  • +More

Basic

$70/month

  • Unlimited tickets messages
  • Unlimited users
  • Unlimited integrations
  • Industry-leading helpdesk
  • Auto-matched order deta
  • Priorities and SLA
  • +More

Standard

$140/month

  • Unlimited tickets messages
  • Unlimited users
  • Unlimited integrations
  • Includes all Basic features +
  • Amazon feedback requests
  • Smart filters
  • +More

Business

$350/month

  • Unlimited tickets messages
  • Unlimited users
  • Unlimited integrations
  • All Standard features +
  • Custom fields
  • Dashboard customisation
  • +More

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

11 reviews
Overall rating
5
Counts per rating level
  • 100% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
October 27, 2022

Replyco is worth its weight in gold. It saves us so much time when compared to manually managing each channels messages. We've used it for nearly 2 years and its gone from strength to strength with regular updates and the support has always been spot on.

GadgetWear
United Kingdom
Time spent using app: Almost 2 years
October 27, 2022

We have been using ReplyCo for a few years now, since its launch pretty much, and it has massively helped us streamline our customer services side. Integration with eBay, Amazon, Linnworks and Shopify means a big reduction in time wasted to go find order details in multiple channels. Also, as important, Alex and the team are super helpful and always respond and resolve any minor issues quickly. 100% recommended.

eZoneTrading
United Kingdom
Time spent using app: About 2 years
October 27, 2022

I really love this app and have been using it since last two years and help us to respond faster to customers which increased our customer retention level.

D2P Autoparts
United Kingdom
Time spent using app: Over 1 year

About this app

Launched

October 11, 2022

Languages

English

Integrates with

Amazon, eBay, Facebook Messenger, Linnworks, Many More, Telegram

Built by Replyco - eCommerce Helpdesk

About Replyco - eCommerce Helpdesk

5 average rating

6+ months building apps for the Shopify App Store

Support

Send a message

1-407-588-2574

help@replyco.com

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