Replyco ‑ eCommerce Helpdesk

The features look great on the surface but it's unclear how the automation/chat system works - so you have to setup a free trial to check that. So I authorized $350 to try everything out and nothing works. Locked out of everything in the admin panel - all the links are there but 100% of them do not work (except for the link to your gitbook manual). The support system so far is pretty awful - which is a red flag for anyone looking to purchase a good support system. Until we can actually use this, 1 star.

They add a face pricing and you will find another price once you end the free trial.

I really love this app and have been using it since last two years and help us to respond faster to customers which increased our customer retention level.

I have been using REPLYCO for over 2 years-they help me manage all emails from all of my platforms-customer service is fantastic and so is there platform-IN LOVE

Replyco is a great helpdesk software at a great price! They also have excellent customer support if you have any questions or concerns. I highly recommend Replyco for all of your customer service needs!

Replyco is worth its weight in gold. It saves us so much time when compared to manually managing each channels messages. We've used it for nearly 2 years and its gone from strength to strength with regular updates and the support has always been spot on.

In short - Excellent! Replyco is a versatile and fully integrated CRM hub with multiple users, rules, templates and automation and alot more besides with great analytical functions. If needed, the support is great and instant and the team are always helpful. You can even suggest improvements!

We have been using ReplyCo for a few years now, since its launch pretty much, and it has massively helped us streamline our customer services side. Integration with eBay, Amazon, Linnworks and Shopify means a big reduction in time wasted to go find order details in multiple channels. Also, as important, Alex and the team are super helpful and always respond and resolve any minor issues quickly. 100% recommended.

We currently use the Replyco App which links to our Shopify Account. It brings all messages and queries from Shopify and all our other sales channels into one easier-to-use interface.
It enables us to keep track of queries, cancellations and much more without having to worry about them getting lost in our inbox. Support is always on hand if an issue arises and the monthly cost is far less than having to employ more personnel to deal with messages etc.

Replyco is an up-to-date and forward thinking system. They continually adapt to the marketplaces and customer demands. With multiple users it's easy to intergrate with all departments. The template designer & automatic rules make response times so much quicker. The support team always reply quickly and are very knowledgable and helpful. Their pricing is good and the different tiers mean there's something for everyone and room to grow! Would 100% recommend Replyco.