Replyco ‑ eCommerce Helpdesk , 11 reviews
- 100% of ratings are 5 stars
0% of ratings are 4 stars
0% of ratings are 3 stars
0% of ratings are 2 stars
0% of ratings are 1 stars
Replyco is worth its weight in gold. It saves us so much time when compared to manually managing each channels messages. We've used it for nearly 2 years and its gone from strength to strength with regular updates and the support has always been spot on.
We have been using ReplyCo for a few years now, since its launch pretty much, and it has massively helped us streamline our customer services side. Integration with eBay, Amazon, Linnworks and Shopify means a big reduction in time wasted to go find order details in multiple channels. Also, as important, Alex and the team are super helpful and always respond and resolve any minor issues quickly. 100% recommended.
I really love this app and have been using it since last two years and help us to respond faster to customers which increased our customer retention level.
Replyco is an up-to-date and forward thinking system. They continually adapt to the marketplaces and customer demands. With multiple users it's easy to intergrate with all departments. The template designer & automatic rules make response times so much quicker. The support team always reply quickly and are very knowledgable and helpful. Their pricing is good and the different tiers mean there's something for everyone and room to grow! Would 100% recommend Replyco.
In short - Excellent! Replyco is a versatile and fully integrated CRM hub with multiple users, rules, templates and automation and alot more besides with great analytical functions. If needed, the support is great and instant and the team are always helpful. You can even suggest improvements!
I absolutely love replyco. Have been using them for almost 2 years now, their customer support team is so good. Alex basically set up the entire integration for us and it's been seamless ever since. I've also found them to be cheaper than other apps we tried before. Would definitely recommend.
We've been with Replyco for years, since the beginning practically. They are constantly looking at ways to evolve and their CRM tool was perfect for our business. You can create various users within the platform to measure individual performance, set auto-responders and timed events and block those annoying SEO companies email you too! You also have a dedicated account manager and if there is ever an issue or a bug that is detected, they are extremely quick in fixing it - needless to say technology adapts/changes all the time and there are bound to be things that need changing/updating from time to time - but they handle all of this. We also use it for various other platforms, handling cases and returns and works with many IMS (Inventory Management Systems) too. Great Product, if you choose this you'll not be disappointed with the functionality and diversity of the system and what can be done with it. It makes CRM a breeze - a must have for any business wanting to take their company to the next level!
I have been using REPLYCO for over 2 years-they help me manage all emails from all of my platforms-customer service is fantastic and so is there platform-IN LOVE
Replyco is a great helpdesk software at a great price! They also have excellent customer support if you have any questions or concerns. I highly recommend Replyco for all of your customer service needs!
We currently use the Replyco App which links to our Shopify Account. It brings all messages and queries from Shopify and all our other sales channels into one easier-to-use interface.
It enables us to keep track of queries, cancellations and much more without having to worry about them getting lost in our inbox. Support is always on hand if an issue arises and the monthly cost is far less than having to employ more personnel to deal with messages etc.