Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app beneficial for streamlining the online quote collection process, especially for B2B and customized product businesses. Despite a steep learning curve, the app's high configurability, including hiding prices on custom products and replacing 'Add to Cart' with 'Add to Quote', is appreciated. Merchants also value the responsive support team for their efficiency in resolving issues and customizing features.

September 15, 2023

The app was unstable when I started using it, the application window would dissapear and would not work on any browser (and even incognito). But the issue was fixed by devs (said that they made some integrations which made the app unstable).
Also, the manual SMTP connection does not work, triple checked everything, even tried on other SMTP clients, so I know that SMTP credentials are valid, but somehow this app does not connect to it.
Really liked this app for its UI, because it has nice desktop UI. But then I tried it on mobile and the product images are very distorted, the table is squeezed and the view just looks bad. This is really a deal-breaker because most of the traffic nowadays is made on mobile.
But the support is really nice and helpful. Still, would not pay for this app for now, because it is not yet fully developed. And the prices are the same as in other fully working quoting apps.

ParagliderShop.eu
Lithuania
About 4 hours using the app
Omega replied September 17, 2023

Hi there,
Thanks for taking the time to leave us feedback! We appreciate your detailed review of our app.

For the SMTP configure issue, our Dev team is already been informed about the case and we will sort things out for you. We truly hope that you will have a better experience with the app when the fix is done.

Also, regarding your concern about our UI of the Quote form on the mobile version, I believe this can be solved by just a simple customization that our team is willing to provide to all our beloved customers since we understand the app will connect differently to each store's theme to reflect the setting on the front store. There is a support Agent who already contacted you to help you with this. I hope we can have this chance to support you and your theme with the app.

Please reach out to us via live chat or email at contact@omegatheme.com with any further comments or suggestions you wish to share.
Again, thank you for taking the time to review our app!

July 4, 2023

App loopt vast via telefoon Jammer genoeg word dit snel gefixt. Maar voor rest handige app hoop dat er meer voor de startende ondernemers is

Xlasering
Netherlands
5 months using the app
Omega replied July 4, 2023

Hallo.
Bedankt dat u de tijd heeft genomen om ons uw probleem te laten weten en het spijt ons voor de negatieve ervaring die u had.
Ons ondersteuningsteam heeft zojuist uw feedback ontvangen en een ondersteuningsmedewerker heeft al contact met u opgenomen om u te helpen met de zaak. Controleer uw e-mail en laat ons de kans krijgen om het voor u goed te maken.
Het spijt ons nogmaals enorm voor het eventuele ongemak.
Hartelijke groeten,
Omega-team