Retainful Email Marketing, SMS

We’ve been using Retainful for our Shopify store and it has honestly become one of the most important tools in our customer retention strategy.

What we like most is how simple it is to actually execute ideas. A lot of apps promise automation, but Retainful makes it practical — from abandoned cart recovery to post-purchase engagement and repeat-purchase incentives. The email editor is clean, the workflows are easy to understand, and setting up targeted sequences doesn’t require a developer or hours of trial and error.

The automation reliability has been excellent. Once flows are set, they just work in the background — customers receive reminders, follow-ups, and incentives at the right time, which has noticeably improved repeat purchases and customer engagement. The ability to structure follow-ups after purchase is especially valuable because it lets us stay connected with customers instead of relying only on ads.

Another big plus is the balance between features and simplicity. Many email platforms are either too basic or overly complex and expensive. Retainful sits perfectly in the middle — powerful enough to build real retention systems, but intuitive enough for a small team to manage daily.

Support has also been responsive and helpful whenever needed.

Overall, Retainful is a very practical retention tool — not just another email sender. If you want to increase repeat customers without overcomplicating your workflow or paying enterprise-level pricing, it’s a great choice.

I was using this with my woocommerce store and I signed up again after I switched to shopify. It is very easy to set up. They help you with everything. Their customer service is great. Plus you get sales in return. The automations, sign up pop ups and abandoned cart flow is very useful gaining back customers. I highly recommend it.

This app is a complete RIP OFF and they keep taking money after you have removed the app.
Their system failed over the biggest sale weekend EVER and I lost tens of thousands of dollars in sales and couldnt even access their system.
YET NO COMPENSATION OR APOLOGY
I have asked for a refund and been denied, so we moved to the free plan and moved away from the program altogether 3.5 weeks ago yet they take another fee from me,
They can NOT be trusted and are dishonest

I really liked how they helped me with my issue in setting up the automation. It really helped me in boosting my number of orders.

During the setup process I incorrectly entered my email address and noticed it too late. Once that address was in the sign up... forget about correcting it. Won't let you go back or start new. Seams like a simple mistake should allow for easy correction.

I would like to take a moment to sincerely appreciate the support and professionalism of my retained customer service representative vaishaak. From the beginning of my Shopify integration, he has been very helpful, patient, and knowledgeable, especially with setting up key features and guiding me through areas I wasn’t fully familiar with. This shows his commitment to seeing tasks through, not just setting things up and moving on.Thank you

Top class support. Highly recommend!

Very useful platform and the customer service is amazing, Thanks Niha

I spoke with kaarthika, who was very helpful helping me with an email and pop up automation. She was patient and understanding. Great customer service. Thanks!

The Team is very prompt and helpful. The developer (Mr. Arvind) and Ms Kaarthika was able to live upto my expectations. Thanks.