Reviews (89)
Refine
-
By rating
We recently made the switch to Stay for its user-friendly portal, better tools for launching customer experience campaigns, and top-notch support. Like any big transition, there were a few bumps (none the fault of Stay), but the onboarding team was fantastic - always ready to help and quick to resolve anything that came up. They even went the extra mile to sort out our buy box design and functionality on our landing pages. Huge thanks to our Customer Success Manager, Audrey, for consistently bringing fresh ideas to help grow our subscription program. We’re excited to see what’s next with Stay!
Stay AI has been so amazing to work with! The backend is easy to use, they have so many great ways of quickly running promotions and deals with our subscription products. Their front end and visuals are such a better customer experience as well! We moved from Recharge and it has been smooth sailing ever since. Their customer support is amazing and always there to step in and help with any issues.
We moved from another subscription provider to Stay about a year ago. I was initially concerned about potential revenue loss from switching, but the transition was seamless. Their level of personal support is exceptional—unlike some of the big players, where you often feel like just a number. With Stay, you’ll always get a thoughtful response within a day or so, and it’s clear they genuinely care about their customers. No robotic replies—just real people who make you feel valued.
This is the third subscription software we have used in 5 years. We are happy with Stay.AI. They did 98% of the onboarding for us, I can actually reach a live person by email or chat for customer support. We have a dedicated person who often is our support but also will brainstorm ideas to increase subscriptions, retention etc... (yay Sophie!) The portal is easier for our customers to use. What else can I say?
This app has been a game-changer for our business! The integration and setup process couldn’t have been easier. The support team is incredibly responsive and resolved our issues the same day both times. Hands down, the best subscription app out there! ⭐⭐⭐⭐⭐
Would highly recommend working with Stay. Their team is super responsive and always willing to hop on a call to think through strategy or to report on opportunities. Always wanting to better-serve their partner brands and be a true extension of a team.
Customer service is very responsive and it's easy for my customers to make changes to their subscriptions without reaching out to customer service.
Working with Stay AI has been the best experience we have had working with an external vendor by a mile. The support we have received is nothing short of perfection, every team member is very knowledgable, organised, and most importantly the internal communication is flawless. Everyone is always ready to work and solve the most complex challenges, never fazed by an unsolvable problem. The endless opportunities to serve our audience with their tools make the whole experience with Stay AI exciting.
We've really enjoyed our onboarding with Stay AI. We were previously based on Wordpress and migrated to Shopify to help build and scale our ecommerce business. With that being said, subscriptions is a crucial tool for us to use and we were referred to Stay from our Shopify Developers. From A to Z, we were fully supported during the migration process and our migration rate of old subscribers was close to 100%. We're excited to see how this software can help unlock our growth potential and we feel like we are in the right hands!
As a clothing business we had to jump through some hoops with Stay AI but in the end we were able to create something unique and new to the subscription world! Very excited about what this will become for our customer base, great introductory subscription program