- Only App that Allows your customers to return Multiple Products in a Single Request
- Only App that provides highly informative Graphical Reports about Most Returned Products and more....
- Send prepaid shipping labels to customers. Let customers print their own prepaid shipping labels
The Returns Management System App integrates with Shopify and provides for a seamless experience for managing returns. We make it easier for your customers to file a return and we make it easier for you handle returns requests.
Spend less time in managing returns and more time in growing your business.
This app is bundled with tons of features. Some notable features are:
1. Easy for Customers
A customer can quickly create a Return Request without even logging in. Simply embed a Request Creation form on your store and allow your customers to create returns without logging in.
2. Easier for Owner
As a Merchant you can quickly create a Return Request from the Admin Panel. It lets you record everything like Item Status, Quantity , Return Reasons etc.
It can be very useful if you send out Return Forms with the Order Packages. Merchant can enter the Return request in RMS App and take advantage of features like Status Notifications, Label Generation and Reports
3. Send Prepaid Return Shipping Label to Customer (Released)
Admin can quickly generate and send Prepaid Return Shipping label to customers directly from the App.
4. Automate Return Shipping Labels
The App will allow customers to generate and print pre-paid shipping labels without any intervention from support personnel. This will save a lot for time for Shop Owners. Simply activate it from the settings panel and customer will have the ability to create prepaid returns label on their own.
5. Allows your customers to return Multiple Products in a Single Request
RMS is the ONLY App which allows customers to return multiple products in a single return request.
6. Highly Informative and Graphical Reports
RMS is the only App which provides reports like Most Returned Products, Return Percentages etc. These Reports provide actionable insights to reduce costs and improve profitability.
7. Attach images to the return request
Customers can optionally upload images of items (defected parts) while creating a return request. No need to ask them to send images via e-mail.
8. Custom Return Reasons
Set Up Custom Return Reasons like "Wrong Size", "Damaged", "Wrong Color" etc. You can create as many custom reasons to suit your workflow.
9. Custom Item Status
You can set Custom Status for every Item included in the Return Request.
10. Return time window
As the name suggests, this features allows you to define a time window (in days) for creating a return. So if a customer tries to create a return after the time window has passed, the system will display a customizable “Return Window Expired” message
11. Exclude Products from Return
So you don't offer returns on particular products? No problem, simply select a product category and customers wont be able to include them in returns.
12. Disable International Returns
It is now possible to prevent international customers from filing a return request. Read more about this feature here
13. Override Return Rules
Things never work as planned, so we have provided an option to override return rules. As Admin you can override the rules and manually create a return request.
14. Setup Terms & Conditions
Quickly add a Terms and Conditions Check-box on the Request Creation form.
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For Free Setup Assistance, Contact us at help@spicegems.com
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Visit the RMS Knowledge Base here
Returns Management System reviews
It is the best returns app on Shopify PERIOD. Customer support has been A+, and the developers have made a number of enhancements to the app based on common sense needs requested by Shopify users. This app has saved us an incredible amount of time in comparison to previous returns suites on other software platforms, and in trial testing other Shopify RMA alternatives. In trialing a few other return app options through the Shopify Store, and we knew in 5 minutes that this app was the one we could use and grow with. Highly recommended.
Great app and the team are super helpful and responsive! Definitely recommend.
Great app! Customer support is speedy and helpful. Overall this has made our returns process so much easier.
We've been using this app for almost a year now.
Simple to use on front and back ends, and works well!
Glad to have it going into the holiday season this year :)Their customer service team is super responsive, for the few questions I've had.
The reporting functions are easily accessible but somewhat limited in scope if you're trying to derive close product trends.
They do a great job delivering the big picture and will hopefully improve in years to come.
Overall very happy. Best I've found!
Great tool to get returns in order. The only time I had a problem, the customer service team resolved it extremely quickly!
The platform is great because it runs inside the Shopify platform, unlike others that run on their own platform. Easy to install with your theme and simple for customers to process their requests. Good support.
I like the idea of the app and the app is easy to setup. I think it is ridiculous that you can not customize the return window. We offer a 14 day return from the time of delivery. The app automatically starts the window at time of order creation so if you don't ship the same day you are already cutting into the customer's return window. All of our products are made to order so by the time we ship their return window has already expired. I emailed support, they simply said it can not be customized. Other app creators would make an effort to customize the app to the company needs. All and all not thrilled, I removed their app.
Overall, functionality of this app is pretty good and it looks great on the front end. Support was very helpful with custom CSS to make it match the color scheme and typography of my website. I love how customizable the automation is. A few areas that are lacking:
1). The built in emails aren't very good and require a lot of work to make them usable. Doesn't mirror the look of shopify emails at all.
2). There is no option to not include the shipping cost in the total refund amount shown to your customers on the returns portal. So when your customer makes their own return request, the full amount of their order including shipping cost is displayed as what the total refund will be. You can add a note below this that explains this may not reflect the actual refund amount, but why should you have to? This seems like a big oversight just asking for misunderstandings with your customers. What business owner has time for this? I contacted the developer about it and he said he has no plans to fix this or add a feature that would allow you to set your preferences for it.I continue to use this on my stores because it is still the best option we found for us in this price range and I am happy with it in other areas. I just wish they would add a feature to address this problem and not just work around it. This would be a 5 star rating if this was fixed. I will update my review to 5 stars if this ever comes out!
This is one of my all-time favorite apps. It saves me a ton of time allowing customers to generate their own return labels. No more sending emails with return labels for every return. It has some great functionality-- for example, I can exclude final sale items from returns. Thank you for an amazing app.
Had some trouble to start as I needed to setup an account on an external website (Shippo), but Spice Gems came to the rescue and help me set everything up. The interface to setup was VERY easy to follow in this app and it's going to make a world of difference to our fast growing company!
