Returns Management System

The Returns Management System App integrates with Shopify and provides for a seamless experience for managing returns. We make it easier for your customers to file a return and we make it easier for you handle returns requests.

Spend less time in managing returns and more time in growing your business.

This app is bundled with tons of features. Some notable features are:

1. Easy for Customers

A customer can quickly create a Return Request without even logging in. Simply embed a Request Creation form on your store and allow your customers to create returns without logging in.

2. Easier for Owner

As a Merchant you can quickly create a Return Request from the Admin Panel. It lets you record everything like Item Status, Quantity , Return Reasons etc.
It can be very useful if you send out Return Forms with the Order Packages. Merchant can enter the Return request in RMS App and take advantage of features like Status Notifications, Label Generation and Reports

3. Send Prepaid Return Shipping Label to Customer (Released)

Admin can quickly generate and send Prepaid Return Shipping label to customers directly from the App.

4. Automate Return Shipping Labels

The App will allow customers to generate and print pre-paid shipping labels without any intervention from support personnel. This will save a lot for time for Shop Owners. Simply activate it from the settings panel and customer will have the ability to create prepaid returns label on their own.

5. Allows your customers to return Multiple Products in a Single Request

RMS is the ONLY App which allows customers to return multiple products in a single return request.

6. Highly Informative and Graphical Reports

RMS is the only App which provides reports like Most Returned Products, Return Percentages etc. These Reports provide actionable insights to reduce costs and improve profitability.

7. Attach images to the return request

Customers can optionally upload images of items (defected parts) while creating a return request. No need to ask them to send images via e-mail.

8. Custom Return Reasons

Set Up Custom Return Reasons like "Wrong Size", "Damaged", "Wrong Color" etc. You can create as many custom reasons to suit your workflow.

9. Custom Item Status

You can set Custom Status for every Item included in the Return Request.

10. Return time window

As the name suggests, this features allows you to define a time window (in days) for creating a return. So if a customer tries to create a return after the time window has passed, the system will display a customizable “Return Window Expired” message

11. Exclude Products from Return

So you don't offer returns on particular products? No problem, simply select a product category and customers wont be able to include them in returns.

12. Disable International Returns

It is now possible to prevent international customers from filing a return request. Read more about this feature here

13. Override Return Rules

Things never work as planned, so we have provided an option to override return rules. As Admin you can override the rules and manually create a return request.

14. Setup Terms & Conditions

Quickly add a Terms and Conditions Check-box on the Request Creation form.

15. Export All Request for further Analysis (Coming Soon)

Quickly Export All Data for further Data Analysis. You can run advanced reports, Slice or Dice the data as you want. You have the data, you have the power!

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For Free Setup Assistance, Contact us at help@spicegems.com

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Visit the RMS Knowledge Base here