Returns Management System

Returns Management System

by Spice Gems

Handle Return Requests & send Prepaid Shipping Labels

4.7 of 5 stars(34 reviews)

Return Multiple Products

Allow customers to return multiple products in single return request

Graphical Reports

Get Bird's eye view of the Most Returned Products, Most Common Return reasons etc

Send Prepaid Shipping Labels

Send prepaid shipping labels to customers. Let customers print their own prepaid shipping labels


About Returns Management System

The Returns Management System App integrates with Shopify and provides for a seamless experience for managing returns. We make it easy for your customers to file a return and we make it easier for you handle returns requests.

This app is bundled with tons of features. Some notable features are:

1. Easy for Customers

Simply embed a Request Creation form on your store and allow your customers to create returns without logging in.

2. Easier for Owner

As a Merchant you can quickly create a Return Request from the Admin Panel. It lets you record everything like Item Status, Quantity , Return Reasons etc.

3. Send Prepaid Return Shipping Label to Customer

Admin can quickly generate and send Prepaid Return Shipping label to customers directly from the App.

4. Automate Return Shipping Labels

The App will allow customers to generate and print pre-paid shipping labels without any intervention from support personnel. This will save a lot for time for Shop Owners. Simply activate it from the settings panel and customer will have the ability to create prepaid returns label on their own.

5. Allows your customers to return Multiple Products in a Single Request

Allow customers to return multiple products in a single return request.

6. Highly Informative and Graphical Reports

Reports include Most Returned Products, Return Percentages etc. These Reports provide actionable insights to reduce costs and improve profitability.

  1. Attach images to the return request Customers can optionally upload images of items (defected parts) while creating a return request.

8. Custom Return Reasons

Set Up Custom Return Reasons like "Wrong Size", "Damaged", "Wrong Color" etc. You can create as many custom reasons to suit your workflow.

9. Custom Item Status

You can set Custom Status for every Item included in the Return Request.

10. Return time window

This features allows you to define a time window (in days) for creating a return. So if a customer tries to create a return after the time window has passed, the system will display a customizable “Return Window Expired” message

11. Exclude Products from Return

Simply select a product category and customers wont be able to include it in the return request

12. Disable International Returns

It is now possible to prevent international customers from filing a return request.

13. Override Return Rules

As Admin you can override the rules and manually create a return request.

14. Setup Terms & Conditions

Quickly add a Terms and Conditions Check-box on the Request Creation form.

Media gallery

Support

Pricing 30-day free trial

$19.99/month

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Overall rating
4.7 of 5 stars
Based on 34 reviews

  • 5 of 5 stars
    82% of ratings are 5 stars
  • 4 of 5 stars
    9% of ratings are 4 stars
    (3)
  • 3 of 5 stars
    6% of ratings are 3 stars
    (2)
  • 2 of 5 stars
    3% of ratings are 2 stars
    (1)
  • 1 of 5 stars
    0% of ratings are 1 stars
    (0)

Most recent reviews

The Mom Store

It is a very useful app to manage returns and send automated messages to the customer. Very easy to install as well. However, a big, glaring gap, is that we cannot download return information into a CSV and hence it becomes difficult to analyze the data. Their analytics are also not very useful as the returns are available only in 'numbers' and not in value. We cannot build our own reports either. Request team to please work on this feedback. Otherwise app is very easy to use and navigate.

Naturalicious

Customer support is great. They responded in 24 hours not only with an answer but with the actual css code created for me so that I could just easily copy and paste it in. I didn't have to do anything. I actually forgot to add the code and they even reached out a few days later to remind me.

MINIMALE ANIMALE

Customer support on this app is great - response in 24 hours always with a solution. Very happy with this app and would recommend!