Returns Management System

Returns Management System

by Spice Gems

Handle Return Requests & send Prepaid Shipping Labels

4.8 of 5 stars(37 reviews)

Return Multiple Products

Allow customers to return multiple products in single return request

Graphical Reports

Get Bird's eye view of the Most Returned Products, Most Common Return reasons etc

Send Prepaid Shipping Labels

Send prepaid shipping labels to customers. Let customers print their own prepaid shipping labels


About Returns Management System

The Returns Management System App integrates with Shopify and provides for a seamless experience for managing returns. We make it easy for your customers to file a return and we make it easier for you handle returns requests.

This app is bundled with tons of features. Some notable features are:

1. Easy for Customers

Simply embed a Request Creation form on your store and allow your customers to create returns without logging in.

2. Easier for Owner

As a Merchant you can quickly create a Return Request from the Admin Panel. It lets you record everything like Item Status, Quantity , Return Reasons etc.

3. Send Prepaid Return Shipping Label to Customer

Admin can quickly generate and send Prepaid Return Shipping label to customers directly from the App.

4. Automate Return Shipping Labels

The App will allow customers to generate and print pre-paid shipping labels without any intervention from support personnel. This will save a lot for time for Shop Owners. Simply activate it from the settings panel and customer will have the ability to create prepaid returns label on their own.

5. Allows your customers to return Multiple Products in a Single Request

Allow customers to return multiple products in a single return request.

6. Highly Informative and Graphical Reports

Reports include Most Returned Products, Return Percentages etc. These Reports provide actionable insights to reduce costs and improve profitability.

  1. Attach images to the return request Customers can optionally upload images of items (defected parts) while creating a return request.

8. Custom Return Reasons

Set Up Custom Return Reasons like "Wrong Size", "Damaged", "Wrong Color" etc. You can create as many custom reasons to suit your workflow.

9. Custom Item Status

You can set Custom Status for every Item included in the Return Request.

10. Return time window

This features allows you to define a time window (in days) for creating a return. So if a customer tries to create a return after the time window has passed, the system will display a customizable “Return Window Expired” message

11. Exclude Products from Return

Simply select a product category and customers wont be able to include it in the return request

12. Disable International Returns

It is now possible to prevent international customers from filing a return request.

13. Override Return Rules

As Admin you can override the rules and manually create a return request.

14. Setup Terms & Conditions

Quickly add a Terms and Conditions Check-box on the Request Creation form.

Media gallery

Support

Pricing 30-day free trial

$19.99/month

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

4.8 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    84% of ratings are 5 stars
  • 4 of 5 stars
    8% of ratings are 4 stars
    (3)
  • 3 of 5 stars
    5% of ratings are 3 stars
    (2)
  • 2 of 5 stars
    3% of ratings are 2 stars
    (1)
  • 1 of 5 stars
    0% of ratings are 1 stars
    (0)

Most recent reviews

Phoenix Android Radios

We process quite some returns. This app really makes the processing much more streamlined with label generation from Shippo integration.

Noski Noski

Great support, the best return app in my opinion. I tried few before choosing the right one. Working fine now.

Four Love Fashion

We were experiencing some issues with the Non-Returnable Items, and the team were very helpful in resolving them, and communicated well with us.
Thank you Vivek for all your help.