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Returns Management System

Returns Management System

Developed by Spice Gems

15 reviews
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Price: $18.99 / month Free Trial: 30 days More info
  • Only App that Allows your customers to return Multiple Products in a Single Request
  • Only App that provides highly informative Graphical Reports about Most Returned Products and more....
  • Send prepaid shipping labels to customers. Let customers print their own prepaid shipping labels

The Returns Management System App integrates with Shopify and provides for a seamless experience for managing returns. We make it easier for your customers to file a return and we make it easier for you handle returns requests.

Spend less time in managing returns and more time in growing your business.

This app is bundled with tons of features. Some notable features are:

1. Easy for Customers


A customer can quickly create a Return Request without even logging in. Simply embed a Request Creation form on your store and allow your customers to create returns without logging in.

2. Easier for Owner


As a Merchant you can quickly create a Return Request from the Admin Panel. It lets you record everything like Item Status, Quantity , Return Reasons etc.
It can be very useful if you send out Return Forms with the Order Packages. Merchant can enter the Return request in RMS App and take advantage of features like Status Notifications, Label Generation and Reports

3. Send Prepaid Return Shipping Label to Customer (Released)


Admin can quickly generate and send Prepaid Return Shipping label to customers directly from the App.

4. Automate Return Shipping Labels (Released)


The App will allow customers to generate and print pre-paid shipping labels without any intervention from support personnel. This will save a lot for time for Shop Owners. Simply activate it from the settings panel and customer will have the ability to create prepaid returns label on their own.

5. Allows your customers to return Multiple Products in a Single Request


RMS is the ONLY App which allows customers to return multiple products in a single return request.

6. Highly Informative and Graphical Reports(Released)


RMS is the only App which provides reports like Most Returned Products, Return Percentages etc. These Reports provide actionable insights to reduce costs and improve profitability.

7. Attach images to the return request


Customers can optionally upload images of items (defected parts) while creating a return request. No need to ask them to send images via e-mail.

8. Custom Return Reasons


Set Up Custom Return Reasons like "Wrong Size", "Damaged", "Wrong Color" etc. You can create as many custom reasons to suit your workflow.

9. Custom Item Status


You can set Custom Status for every Item included in the Return Request.

10. Return time window


As the name suggests, this features allows you to define a time window (in days) for creating a return. So if a customer tries to create a return after the time window has passed, the system will display a customizable “Return Window Expired” message

11. Exclude Products from Return (Released)


So you don't offer returns on particular products? No problem, simply select a product category and customers wont be able to include them in returns.

12. Override Return Rules


Things never work as planned, so we have provided an option to override return rules. As Admin you can override the rules and manually create a return request.

13. Setup Terms & Conditions


Quickly add a Terms and Conditions Check-box on the Request Creation form.

14. Export All Request for further Analysis (Coming Soon)


Quickly Export All Data for further Data Analysis. You can run advanced reports, Slice or Dice the data as you want. You have the data, you have the power!

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For Free Setup Assistance, Contact us at help@spicegems.com

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Visit the RMS Knowledge Base here

Returns Management System reviews

15 reviews
  1. 5 stars (14 reviews)
  2. 4 stars (0 reviews)
  3. 3 stars (0 reviews)
  4. 2 stars (1 review)
  5. 1 star (0 reviews)

Suraj and the team at Spice Gems are amazing. Within hours they turned a question into a custom-coded solution. Could not be happier with what truly was going above and beyond the call of duty. Thanks!

radicoolbeachwear.com

posted

The support team is very responsive and this app has been helping us a lot to manage all the returns. Excellent work!!

They even made us a great feature to generate reports by return reason! so far it's been an enjoyable experience.

posted

Not good. It creates a very easy top use interface for customers to fill out RMA requests, emails you the details, and then stops. Nothing else. $18.99/month for a simple email user interface?

Unless I'm missing something, it's not worth $5/month. And If I am missing something, it needs better instructions.

posted

Simple and easy to use app and the support team are fantastic to deal with!

posted

Great app with fast customer service! Had a question about making changes to our return policy and got an answer immediately!

www.shopsculptique.com

posted

We were having an issue where customers would create their RMA, and then go back late to print their label and they couldn't access it. We asked customer service if there was a way to have that label automatically emailed to people once it was created. They got on our request right away and had it fixed within 2 days. AMAZINNNNNG! If you need help, reach out and they will help!

posted

Great app! It could only be better if Shopify allowed a better two-way communication and the order indicated there was a return on file. The support is great and a feature I requested was implemented in under a week!

posted

Great app! We can now offer an easy return process for our customers. The development team has been very helpful! Overall, very happy!!!

posted

I just started using the app. When I was having problems with the format I reached out to customer service and they fixed my issue within a day! I recommend having some type of return process in your online store.

posted

This is a great app. I'm a small shop but this makes me feel like a big company. Amazon, Zappos and now I am able to offer hassle-free return shipping to my customers! The development team is amazing and very quick to respond. Very happy!!

posted
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$18.99 / month
30 days

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Spice Gems
help@spicegems.com
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